Bovis Homes Reviews 

When entering Hollin Bank we were very impressed by the location of the site and the presentation of the properties.
On arrival we were greeted by Rhodri who was very welcoming and friendly.
When looking around the show home he was very knowledgeable and informative, answering any questions we had. Rhodri made our experience very pleasurable.

Rod was amazing when we came to visit the site and show home. He went above and beyond with his level of service and customer care towards us and explained everything and answered our questions so well. He made us feel so at ease and understood. Thank you very much!

I purchased a new-build property from Bovis Homes / Vistry and have generally tried to be patient with various snagging and maintenance issues over the past few years. However, I was very disappointed with the response regarding a premature failure of the bifold door hinge system.

After only around 3 years of normal residential use, one of the bifold hinges developed significant wear/failure and now requires a costly replacement assembly recommended by the original hardware manufacturer. What concerns me most is that only one hinge has failed while the matching hinge on the same door continues to operate normally, which raises reasonable questions around alignment, installation stress, or uneven loading rather than simple wear and tear.

I fully understand warranties cannot last forever, and I was not expecting unlimited coverage. However, for a premium bifold door system installed in a relatively new property, I do not believe such a major hinge issue after only 3 years represents reasonable durability.

Unfortunately, despite providing photos and technical information from the hardware manufacturer, the issue was dismissed as “routine homeowner maintenance” because the warranty period had expired.

What disappointed me most was not simply the warranty position itself, but the lack of willingness to investigate whether the failure may have been caused by installation alignment or premature component wear. A goodwill inspection or partial support would have demonstrated much stronger customer care.

I hope Bovis / Vistry will improve their aftercare approach for homeowners facing premature hardware failures shortly after the warranty period ends.

Extremely helpful sales staff and wonderful show homes

Friendly and helpful!

Loved Dan's courtesy . We were late for the appointment, yet you accommodated us Dan. Very grateful. Thank you. Hopefully things move on the right direction.

Went on spec to view houses. Very professional service.

Although we were just passing by the site we called in without an appointment and were given very useful information about the site, the types of dwelling and we were also able view a show house and get an idea of the quality of finish. Very knowledgeable member of the sales team dealt we our enquiry.

The marketing team was excellent and customer focused. Made the whole process simpler than expected and the final home was delivered as promised meeting expected standards.

Excellent correspondence and assistance to date from the agents at Buckley Place. Very professional thank you.

Easy to deal with once the deal was negotiated. Prompt responses

Swamped with junk mail about this dodgy company...no way of blocking or unsubscribing.. I never subscribed to this company in the first place.

We have been living in our home for 2 years now and are still awaiting snagging work to be done that has been outstanding since we moved in along with some areas that have come to light since.

The biggest issue is that we have moved onto what should have been a beautiful new estate, but the landscaping was never done properly and isn't fit for purpose, to the point that the maintenance company apparently refused to take it on until it's remedied. The whole estate looks abysmal with thistles and weeds having taken over all the communal areas including much of the surrounding of the kids play park. We have been told it's because it is to be a "wildflower area" yet the plans show a couple of beds of wildflower but the majority of the estate should be turf or grass seed.
In addition to this, all the pathways are cracked and becoming dangerous to walk along, and any trees that were planted are either dead or overtaken by weeds!
All the gardens in the estate are also dead because the team laid leather jacket infested turf onto clay with no other topsoil or adequate drainage.
Outside our home, and some of the others, the (now dead) grass is supposed to be maintained as part of our service fees and yet we have been told it's not on the plans for maintenance, so it's a no mans land now!

Not what was promised and I wouldnt trust to buy again from Bovis in the future.

There was another new build estate built near ours by Dandara Homes and their estate looks stunning so it's definitely possible to achieve it!

My partner and i visited the Littleport site to view one of the show homes. Colin provided great customer service throughout. He was polite and very helpful and even provided us with additional questions to discuss with the sales team at the branch we would like to purchase from.

Incredibly stressful and upsetting experience would never buy from Bovis again. We relied on clear assurances given during the sales process about the nature of the development and neighbouring properties, which heavily influenced our decision to buy our home. After completion we discovered things were not as we had understood. What has been most upsetting is how dismissed we have felt throughout the process. Bovis have repeatedly relied on contractual wording and the position that communities can change over time, rather than properly address the fact that specific verbal assurances were given during the sales process which influenced our decision to buy. Despite neighbours also reporting that they were given similar assurances during their own sales process, the situation has effectively come down to Bovis' word against ours. This has been incredibly upsetting and has left us feeling as though we are being accused of either lying or misremembering what we were clearly told. Overall a deeply upsetting and stressful experience. If you are buying from Bovis make sure absolutely everything discussed during the sales process is confirmed in writing.

Lisa, who showed us around the show homes, was friendly and very informative. Follow up after our appointment was swift and provided all the details we needed.

Nice property in a very desirable locality.

The sales personnel were fantastic, friendly and helpful.

From start to finish in our house buying journey, Dan at the Elgar Park Sales Office was brilliant. Dan has great attention to detail and gave us all of the information we required to be confident in our decisions. All of our queries were responded to promptly and any issues resolved with minimal inconvenience. Dan was friendly, personable and easy to work with during the entire process.

We are grateful for the deal we secured with Bovis Homes to purchase our first property, and are happy that the build was completed to schedule.

We would recommend Bovis Homes at Elgar Park for anyone looking to purchase their first or next home.

My son is in the final stages of getting his Bovis/Sage shared-ownership home in The Hedgerows, Matford Brook Exeter. The sales team, initially Sophie then Amber Luxton, have done a GREAT job so far- always responsive, friendly, very competent and helpful. Amber has given him/us support and clarity throughout what could have been an overwhelming process. It’s so exciting for him to be so close to getting his own home- not something he imagined being able to do without this shared-ownership scheme. We’re sorry Amber has had to move to another Bovis site this week and will miss sharing the joy of him getting the keys on completion…..