Bouygues Telecom Reviews 

To improve this company a good start would be to answer letters. Following installation of Bouygues fibre my telephone no longer works, the television was not connected and a hub that connected two computers was disconnected, so I have cancelled my subscription. However, despite two letters and a "conversation" on their Facebook page I have still received no confirmation of this. I have asked my bank to cancel Bouygues' mandate but I have heard nothing from Bouygues themselves except that I shall owe them 400 euros if I cancel. "Customer service" is apparently not in Bouygues' lexicon.

This company is the worst i've ever seen. I have always problems with the internet and they don't care, moreover in these cases (when i am calling) they try to sell me another products...last time they send me a new box which was much worse than the previous one and i went back to a shop and found out i can't just give it back easily they will call me and after some days send me letter and etc-etc...The other, according to their parental control stuff the totally average normal site are prohibited access and they say - ok, if you don't need switch it off...but i would need it with two teenagers, but i even want to use normal sites, e.g. according to this parental control a real estate site could be too dangerous...They never say, we are sorry to hear that or compensate somehow. There is no service, just call-center which able to say: plug out the stuff and plug in again...I am 45 years old and former IT manager, lived in many countries in Europe, i know what i say...I will open a champagne when i could rid of this terrible company.

I wish I had found this site before purchasing prepaid sims for Euro Tour. Very limited coverage and when you do the speeds are slower than a dial up modem!!..Go with another provider!!!

Bouygues Telecom are liars and thieves.. liars over the phone with their offers that are made up and totally covering up the real deal and payment plan. Cancelled with 24 hours and they still steal money from my account (passing if it off as an error) that will be deducted from my next bill (I have no account with them so no bill - thus will never be reimbursed).
Bouygues Telecom staff act ignorant when clients call so that they can fix their error and restitue the funds. Told me it will take 3-4 weeks to get reimbursed - this is for their error and then hang up when asked if that can be hurried up! Pathetic company with incompetent staff!

I travelled to France as a tourist and was sold the SIM card. I can't not renew or troubleshoot the issues with extending usuage of the card because customer service representatives are English speaking only. How disgusting. As a woman travelling solo and need the reassurance that I have a phone in case of emergencies, this is totally unacceptable. How disgusting. I wish I had researched this company before. I've never had an issue using a SIM card before. I have now read other reviews and other tourists had the same issue. Just disgusting.

1 semaine que l'on n'a plus Internet on les a appelée, on a eu internet mais que durant 2h et de nouveau olus internet 😒.

Absolute rip-off company. They made a mistake, and admitted it after 2 months of back and forth communication (which was terrible from their side), yet they still requested me to pay for their mistakes. Absolutely do not recommend, had nothing but issues with them. Especially for non-French speakers, don't do it, you will only regret it.

Their bbox steaming device never worked for me over a 3 year period. The internet and wifi was fine, but no TV. Tried to get that to work many times, but never happened. Tech support took time and suggested upgrades which just added to cost. Switched to free, their box works. Bouygues was not interested in my opinion as to why I switched.

If I could give them 5 piles of dog cacca (apparently the more appropriate version is inappropriate because trust pilot doesnt want people being honest about their experience) I would!
The shop staff can speak English when selling, suddenly cant when you phone.

I bought a SIM for my phone and a 4G box for internet because they offer an unlimited data contract. The phone SIM still doesnt work and will go back to the shop on Saturday when I have time to go in.

The box does work... some of the time, occasionally, its a Huawei piece of crap and is useless! Even when it is working (not often) the data rate is 2Mbit/sec down and about 3 up... where the advertised rate in this area is supposed to be 10

You cant contact their 'customer support' as a customer without giving them a confirmation code to be received on the SIM thats not bloody working which is why you want to contact them.
They have NO customer support email
They dont answer the damned phone\
They wont call you back and then find someone that speaks English

Frankly I am taking the stuff back and will implant it up the area protected by their sphincter (apparently the more direct expressions is inappropriate, yet in fact it really IS appropriate - along with highly accurate) of what ever sales person is there!

FFKS is it not possible these days for a company to actually give a damn about their customers? Dont they want our money or something?

Englishman with French wife in Normandy. Wife organised internet with Bouygues as I'm still learning French and nobody in their Customer Services speaks English (which is fair, I live in France so why should they speak English). I could hear my wife getting more and more frustrated on the phone, but they eventually came and fitted fibre cable - drilled a huge messy hole in our new home wall, a very huge hole which the engineer clearly didn't mean to do, but thought 'screw it, not my house' and left it like that.

Months later and the internet stops working for a day every 2-3 weeks, with the famous 'C1 Error' displayed on the router. I work from home and rely on the internet, meaning usually every 2 weeks I have to take a day or two off work as the internet just dies.

My wife has to ring them, as I don't speak French.

Sorry to compare to England, but never in my whole life living in England, using several internet providers, have I ever seen such terrible internet service - every 2 weeks our internet dies for a day! Literally, every 2 weeks!

My wife informs me their customer service is horrible also.

What a horde of incompetent MFs.
This is THE worst client service you'd ever have to endure.
Funny story: I went to Turkey once, where I accidentally used a bit of the Internet (5 MB for 60 eur - this is basically legal theft). So, they blocked my SIM, I couldn't contact anyone in any way. Then what did they do? Send me a bill for their services (the ones that they blocked, yes).
Pick ANY other operator. These guys are garbage.

The European SIM card is a scam. Do not purchase the 40euro option for travelling in Europe as it does not work and you will waste time trying to contact non existent customer service and third party sim options who can't help you. It only works in France. After spending time verifying my identity before leave France this was more wasted time.

This company is a scam. I bought a SIM card and was told I could simply plug it into my phone and it would have a prepaid plan that I could use across Europe throughout the month. Instead, I plugged it in and it didn’t once connect to the network. Upon calling customer service, they said there was nothing they could do and directed me in circles to avoid ever solving the problem. $50 and more down the drain.

The worst experience I ever had in my life.
This shouldn't exist.

ATTENTION LES TECHNICIENS NE VIENNENT PAS ET VOUS N ETES PAS PREVENU..... A EVITER ++++++++

I have a problem wit our internet box, the help function on the web site does not work. I visited the shop and they made a recall appointment. Nobody called me. now 4 days without internet!!!!!! No communication what so ever from bouygues, impossible to reach them!! very onprofessional.

A friend of mine is having a very difficult experience. I was present when he took out his contract and I know precisely what was agreed. These people are nothing more than scammers. They completely ignore all correspondence and happily slap penalties on to your bills for non-payment instead of engaging with valid complaints.

Hi to all,

Actually my experienced to Bouygues is bad and good. Bad for the connection which is fault by the technicians or the one whose updating the details in their system. I am not blaming the company about it. I think this company was good and very reliable. Only the problem is the technicians is still need more appropriate for all the connections and be more familiar to the places you will connect the line.

And good because of all the people who helped me to solved my problems. I would like to thank here Mr. Ken he is very helpful man and tried his best to helped me a lot to solved my case he is signed in Passy 16eme. And I am very thankful also to Ms. Zineb, she is the Customer service operator in messenger because I don't know how to speak french. Thank you thank you so much for your help.

If you are an employee that does not want to work and just earn some salary? Bouygues Telecom is the right choice for you. Because your mobile phone will not work and you will have nice excuses in most cases.

Why is it you sign up for a contract and they continually change the goal post.
French telecoms are a scam!
They sign u up in English then it’s non existent
Deplorable
Better off to use a mobile from another country france protects the big companies not the customer