BouwOnline.com Reviews 2,572

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I placed an order in March and paid a significant delivery fee. They contacted me on the date of my delivery and asked to reschedule for another day (the delivery driver was ill). They never resched... See more

Rated 5 out of 5 stars

I have ordered wood products from BouwOnline a number of times, the order is always processed very quickly and delivery is also quick. The items are always of good quality. The delivery driver alway... See more

Company details

  1. Construction Company
  2. Carpenter
  3. Door Shop
  4. Hardware Store
  5. Interior Designer
  6. Kitchen Supply Store

Information provided by various external sources

BouwOnline.com biedt het grootste en meest gevarieerde productaanbod online op het gebied van bouwmaterialen, hout- en plaatmaterialen en afvalcontainers. Zowel de bouwprofessional als de particulier wordt bediend met uitsluitend A-kwaliteit bouwmateriaal. Naast een gevarieerd assortiment, kunt u bij BouwOnline.com terecht voor bouw- en verwerkingsadviezen. Uniek is de beschikking over een geavanceerde zaagafdeling waar plaatmaterialen en werkbladen worden bewerkt; volledig op maat voor de klant. Alle genoemde prijzen online zijn inclusief BTW. BouwOnline.com is gelieerd aan de grootste bouwimporteurs. Ruim 90% van het productaanbod wordt uit voorraad (1 werkdag levertijd) geleverd. Met ruim 50 afhaallocaties bestaat er een goede landelijke dekking en is er altijd een vestiging bij u in de buurt.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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Rated 1 out of 5 stars

Never received my order

I placed an order in March and paid a significant delivery fee. They contacted me on the date of my delivery and asked to reschedule for another day (the delivery driver was ill). They never rescheduled my delivery and for months they’ve been unresponsive to my requests for an update or a refund.

Looking at the other recent reviews, I question whether this is still a legitimate company.

30 June 2024
Unprompted review
Rated 5 out of 5 stars

I'll be buying again with you

Chose and paid online, the timber came a bit later than announced in the webpage but well, it was end of December + Corona. The quality is good as expected. Friendly delivery and good communication.

18 January 2021
Rated 1 out of 5 stars

Order process all went well. Customer service very poor.

Order process all went well. After receiving discovered damaged products. Contacted support to resolve. After some initial responses still no further forward. Have 2 sheets of damaged gipsplaat and there solution was." Well you have to fill the screw holes so you can fill the damage at the same time".
Very bad customer service

29 October 2020
Rated 5 out of 5 stars

Just perfect

Great communication, clear and perfect service by picking up the materials at Pontmeijer Utrecht

29 September 2020
Unprompted review

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