I have ordered from Lyon before, and once again they delivered an outstanding experience. This time I ordered a personalized football training set with multiple customized items, and everything w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Superb service from OL I visited the store on holiday recently and bought a couple of shirts. Their attention to detail with the flocage/ printing really impressed me. The beautiful new OL... See more
Company replied
I ordered my tracksuits on the 25th of November 2023, hitherto my order shows no progress. I've tried calling the courier company Colissimo but their lines are always busy and automatically hang up... See more
Company replied
Bought an OL ❤️ training top for the gym in your sale, really easy to order and delivered right on time, excellent, thank you. Absolutely love the top, great purchase, five stars all round for custome... See more
Company replied
Company details
Written by the company
L’Olympique Lyonnais est un club de football fondé en 1950 et basé à Lyon. Les produits officiels du club sont disponibles sur le site boutique.ol.fr. Ce dernier offre aux supporters et aux amateurs de sport une large gamme de produits dérivés de l’équipe. Que vous soyez à la recherche du dernier maillot de votre joueur préféré, d’un cadeau pour un proche ou d’un souvenir pour célébrer votre amour pour le club, la boutique officielle de l'OL vous propose tout ce qu’il vous faut pour représenter fièrement les couleurs de l’Olympique Lyonnais.
Contact info
10 Avenue Simone Veil, 69150, Décines-Charpieu, France
- https://contact.ol.fr
- www.boutique.ol.fr
4.6
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality and reliable service every time!
I have ordered from Lyon before, and once again they delivered an outstanding experience. This time I ordered a personalized football training set with multiple customized items, and everything was perfect from start to finish.
The quality of the products is exceptional, the customization was exactly as requested, and the attention to detail is excellent. The order arrived on time( to Romaia), was well packaged, and everything matched my expectations perfectly.
It is great to find a company that consistently delivers high-quality products and reliable service. Based on my experiences, I can confidently recommend Lyon to anyone looking for premium football gear. I will definitely order from them again!
21 July 2026
Unprompted review
Ordered a football kit from their…
Ordered a football kit from their website, the 19th December and still waiting for some information about the order… it’s not available to track the order either… the order number is ABIIRANAB
19 December 2025
Unprompted review
The shirt we received was damaged
The shirt we received was damaged. It had an ink mark from a pen on the back of the shoulder.
8 September 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour,
Nous sommes désolés d’apprendre ce désagrément.
Notre processus de retour est simple. Vous pouvez retourner la chemise pour un remboursement dans les 30 jours suivant la réception de votre commande. Toutes les informations nécessaires sur la procédure de retour et comment commencer le retour se trouvent dans ce lien : https://boutique.ol.fr/fr/content/91-faq
Bonne journée à vous, Fabienne de l'équipe Service Client 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Hello Bronislav,
We thank you for this excellent review. 👍
Have a good day!
Customer Service team 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Tristan,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Yousra de l'équipe Service Client 🔴🔵
Bla bla all good things
5 September 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Roberto,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Yousra de l'équipe Service Client 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Bonjour ,
Que de compliments ! Nous sommes fiers de vous lire et toute l'équipe de l'Olympique Lyonnais vous remercie pour votre confiance. 😃
A très vite !
Alya de L'équipe Service Client 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Hello,
Thank you for your loyalty and for taking the time to rate us.
We're sorry to hear about your return and remain available on 04 51 08 70 40 (local call cost) Monday to Friday from 9am to 7pm and Saturday from 10am to 6pm.
Have a good day,
The Customer Service team 🔴🔵
didn’t even get the shirt
i simply didn’t receive the shirt although it told me it has been delivered
15 July 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour,
N'hésitez pas à nous dire ce que vous n'avez pas aimé lors de votre dernière visite, c'est grâce à vous que l'on sera meilleurs demain !
N'hésitez pas à contacter notre service client au 04 51 08 70 40 (coût d’appel local) du lundi au vendredi de 9h à 13h pour nous en dire plus et surtout vous proposez une solution.
Au plaisir d'échanger avec vous et de vous revoir au sein de notre boutique.
L'équipe Service Client 🔴🔵
nickel :)))
9 July 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Yousra de l'équipe Service Client 🔴🔵
Very fast delivery
4 July 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Nikola,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Morgan de l'équipe Service Client 🔴🔵
Exellent service!
We have bought a lot of things, the service is fast and accurate. Thank you
25 June 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Isabella,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Morgan de l'équipe Service Client 🔴🔵
Excellent.
27 June 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Ryan,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Morgan de l'équipe Service Client 🔴🔵
Fast delivery
20 June 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Morgan de l'équipe Service Client 🔴🔵
Quickest service
Quickest service. Very thorough and seem less . And the product is first class
10 June 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Nick,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Morgan de l'équipe Service Client 🔴🔵
Reply from Olympique Lyonnais Boutique Officielle
Bonjour Sonya,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Fabienne de l'équipe Service Client 🔴🔵
I have yet to receive my package
I have yet to receive my package, it says they rried to deliver my package and it is at the distributor. Where is that? And who is that?
27 May 2025
Reply from Olympique Lyonnais Boutique Officielle
Bonjour,
Nous vous remercions pour cette excellente appréciation. 👍
Bonne journée !
Morgan de l'équipe Service Client 🔴🔵
Product Never Received
I have not yet received the hat I ordered and I do not have a tracking number so I have no visibility into where it is or when it will arrive.
I would appreciate an update including a tracking number.
12 May 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.