Easy to get an appointment locally. The audiologist was knowledgeable and efficient and I trusted her opinion and advice. Not as expensive as I thought with good payment options.
Location
Switch location109-111 Sutton High Street, SM1 1JG Surrey, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very nice experience. The audiologist was exceptionally thorough and explained the process of having the tests and answered all my questions. After first appointment finished, was given informatio... See more
Very helpful audiologist, Sachin, assisted me in having a conversation about my hearing loss. He then talked me through the options regarding hearing aids. I now have had the hearing aids fitted and a... See more
The first time they forgot to order my hearing aid. I got a call on the day that I supposed to get it fitted saying it hadn't been ordered. Then the second appointment to fit it they had ordered the... See more
Company details
Written by the company
Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.
Money Back Guarantee
At Boots Hearingcare, we offer a 90-Day Money Back Guarantee
We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.
Contact info
109-111 Sutton High Street, SM1 1JG, Surrey, England, United Kingdom
4.6
Excellent
42 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good all round experience
Easy to get an appointment locally.
The audiologist was knowledgeable and efficient and I trusted her opinion and advice. Not as expensive as I thought with good payment options.
24 March 2026
Excellent service
Excellent service, very thorough and knowledgable
Many thanks
4 February 2026
Unprompted review
Sell rather than service.
Today I went with my wife for her hearing to aids have their annual service, previously this has entailed having the aids cleaned, pitch adjustments made to suit her hearing levels, replace filters and a check on her ears, today however the audiologist was only interested in telling my wife that the warranty had ended and she has to have a full hearing test and replace her existing aids, no cleaning, no filter replacement and no adjustments as it was only a 15 minute appointment. All my wife got for her 15 minute appointment was a date for a full hearing check and a pamphlet giving prices for new aids. Totally disappointed the only reason for giving 3 stars and not 2 was the audiologist was polite and personable.
15 October 2025
Unprompted review
We think we understood as things were…
We think we understood as things were explained to us as the tests went along.
18 April 2025
Excellent Service
Appointments were made quickly, easily and delivered on time. The Audiologist gave full explanations of the tests, results, available hearing aids, ongoing support, costs, contracts and finance options hence 5 stars.
21 March 2025
Efficient & friendly service
Appointment started on time. Efficient, friendly and professional service.
17 December 2024
Confidence
The gentleman that took care of my purchase, obviously knew what he was talking about so was able to give me the best advice
17 December 2024
Respectful staff.
The staff were very sensitive to my elderly mother’s situation and handled her with respect and humour where possible. I think that encouraging “a friendly face” to attend is extremely important too.
8 November 2024
My experience happened on the…
My experience happened on the 25/10/2024 the gentleman I saw was excellent at his job very professional and knowledgeable he explained everything making sure I understood what he was saying,I would recommend him to everyone I know very good service
26 October 2024
Five given consultant was excellent
Five given consultant was excellent. Explained everything. Put my mind at rest at 85 is quite a big thing. Can’t praise him enough. He was brilliant.
23 October 2024
Very professional and friendly
Very professional and friendly. Everything patiently and fully explained. I felt treated as an individual and there were no time constraints on my consultation. Would absolutely recommend!
19 September 2024
Very happy with the service and the…
Very happy with the service and the hearing aids. Take a bit of getting used to but much better than NHS
11 September 2024
Completed hearing
All hearing problems sorted thanks to boots hearing care now I highly recommend them.
1 June 2024
Efficient test with polite person
Efficient test with polite person. Kept to the time of the appointment and gave me a follow-up date.
10 May 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.