Banner for Boost Mobile

Boost Mobile Reviews 29,384

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the affordability of the service and the excellent signal coverage, often noting that it rivals or surpasses more expensive providers. Reviewers frequently highlight the ease of switching to this company and the overall quality of the phone service. However, some customers experienced issues with customer service, citing slow responses, unhelpful representatives, or problems with billing and account management. A few other people also felt that the data service could be inconsistent or that the automated system was difficult to navigate.

What people talk about most

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service as great, economical,... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Customer service

Clients share ambiguous opinions on customer service. Many customers praise the helpfulness and politeness of... See more

Price

Users describe ambiguous interactions with price. Many customers appreciate the low monthly service costs,... See more

User experience

Consumers find the user experience to be ambiguous. Many reviewers express satisfaction, highlighting ease of... See more

Based on these reviews

Rated 4 out of 5 stars

Customer Service is great Greeted with great service as soon you walk in if busy with other customers respectfully analogy by saying I’ll be right with you. Thank you 😊... See more

Rated 4 out of 5 stars

When we were having issues with our minor nephew who had ran away, we were told there was nothing your company could do to help located at least his phone.

Rated 3 out of 5 stars

Customer service wise as a company. Great. Only issue i have is the data service. In my area it is basically non existent. I live just outside richmond, va. My store less than mile. Never have more th... See more

Rated 3 out of 5 stars

Their payment extension is a scam. If you pay a portion of your bill, you are supposed to get a credit, but over the past three months I have been paying an extra $10 on my bill. I called to ask about... See more


Company details

  1. Cell Phone Store
  2. Mobile Network Operator
  3. Telecommunications Service Provider
  4. Telephone Company

About Boost Mobile

Written by the company

30-DAY MONEY-BACK GUARANTEE

Written by the company

No chance of regret over here. Coverage without compromise. See how far you can go with Boost risk-free for 30 days.
Boost Mobile offers new customers a 30-day money-back guarantee on their Service (Device returns are handled separately, if applicable). Activation fees are non-refundable. Additional fees may apply. Eligible accounts must be enrolled in autopay and port-in their phone number to qualify.

Boost Mobile Plans For Every Budget. All With Unlimited Talk, Text & Data.

Plans Starting at $25/mo. No Contract Required!
Unlimited talk, text, and data. 30GB Premium Data.

Infinite Access plans available for the latest iPhone and Galaxy devices starting at $65/mo. - includes phone & service! New iPhone/Galaxy Included with Annual Upgrade. 30GB Premium Data, Global Talk and Text and North America Connect Included.

Person smiling with Boost Mobile Branding

Built for What's Ahead

Get tomorrow's tech today. We’ll keep building next-gen innovations that push the industry forward. You’re not just switching carriers — you’re signing on for what’s next.

5G That Doesn't Quit & Coverage That Won't Compromise

With access to thousands of towers nationwide, you get reliable coverage wherever life takes you. No compromises. Our hybrid model pairs next-gen wireless tech with one of America’s award-winning networks. It’s underdog hustle with a heavyweight network you’d only expect from the big guys.

Risk-Free

No chance of regret over here. Try risk free with our 30-day money-back guarantee. Want to bring your own device? Plans starting at $25/mo. forever!

Person smiling with Boost Mobile Branding

Want the latest scoop?

Unlimited talk, text, and data starting at $25/mo. forever: After 30GB, customers may experience slower speeds. Customers will pay $25/mo. as long as they remain active on the Boost Unlimited plan.

Deals Phones Plans Bring Your Own Phone Main Page Network

Connect On Social Media

Facebook Instagram X TikTok LinkedIn


Contact info

Promotion box for Boost Mobile

Shop Our Deals!

iPhone, Samsung, Prepaid Cell Phones and even FREE Phone Deals!

3.9

Great

TrustScore 4 out of 5

29K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Because I pay two years for iPhone 12 I…

Because I pay two years for iPhone 12 I never received I never got money back for it’s

20 December 2025
Boost Mobile logo

Reply from Boost Mobile

We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.

Rated 5 out of 5 stars

Boost has proved to be a great choice…

Boost has proved to be a great choice for me. I have myself and my 2 daughters on my plan and checked other carriers and Boost is the cheapest of all of them. The service has been very dependable and I’m glad I made I decided to choose Boost.

19 April 2026
Rated 5 out of 5 stars

Boost Mobile helps me enjoy using my…

Boost Mobile helps me enjoy using my phone. Because the quality of service and data help me use my phone at home or wherever i am, unlike some of my friends phones. The cost of the monthly usage is reasonable and makes me happy. And I get to call, text, message or get online all I want. I've recommended Boost Mobile many times. The customer service is great. Good caring people who listen and help you if they can. Love it.

19 April 2026
Rated 1 out of 5 stars

They play the "bait n switch" game

They play the "bait n switch" game.
You're offered a killer price, but when your first Bill arrives, you get a SHOCK at what they Really costs.
I'm leaving them ASAP! MUCH Too Greedy for my broken income.

26 December 2025
Boost Mobile logo

Reply from Boost Mobile

We are so sorry to hear that. This is not the experience we want you to have when using our service, and we apologize for any inconvenience you may have had. Since we are unable to provide direct support here, please contact us through live chat at boostmobile.com, or through any of our social media channels. We appreciate your understanding and look forward to resolving any concerns you may have.

Rated 5 out of 5 stars

Service

In our “no service” area we usually have service since switching to Boost.

2 February 2026
Rated 5 out of 5 stars

My Phone was hacked for the 3rd time in…

My Phone was hacked for the 3rd time in 6 months. #1 Linda at the Mesquite Texas store Galloway Street, has always been friendly & accomidated me from the day I changed providers. i called online today because the authorities advised me to do so. Yall couldnt even find me in the system, blew my mind . I mean I have spent a GRAND on phones, no worries just concerned. Linda will take care of me Monday. In the mean time online I believe her name was JEL ? Very friendly but couldnt assist with the HACKED issue. Transferred me to IT dept for fraud I cant remember this youn ladies name but she was very patient listened and tried to get me to the correct department and she did. Hunter in your IT DEPT IN FLORIDA is BOMB DIGITY . I work in the autofield, Im cust Relations MGMT. I can get 10s all day long on reviews but this young man from Pennsylvania stole the show. I just want you to know I am a previous customer of metro PCS 21 yrs. It was time for a change. Yall have got this customer satisfaction help and concern issue handled. I give Your team A 100 . now if you can fix what ever is causing me to be hacked and identity stolen that wold be great .. I feel like Ive paid enough money and been thru so much .... i deserve something . RAZOR FLIP would be grand. :) You keep up the good work and Make good Choices..
Dana Garcia 469 439 3986 imei # 016605001473873/12 to be found no where in your system. Nor my email. from the get go .. Like I said this is the 3rd time. no record of me really scary, but I am sure you will continue to make me smile and get it handled. like I said Monday I go see linda for a new phone and start a new sim service and new phone It would be cool to get handed that flip phone.
again always make it a great day .

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

We’ve had Dish for a little over three years and then we saw the ad for Boost. I was hesitant because I didn’t know how our service was going be, but I knew that we could always cancel it and go back to T-Mobile. Well, I was pleasantly surprised! it’s like our service didn’t change except for the cost. We’re paying half the amount that we did with t-Mobile,

18 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look