BookPrintingUK Reviews 

5,891
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 785 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of the products and the exceptional service received. Customers frequently highlight the helpfulness and patience of the staff, who provide excellent communication and support throughout the entire process, from initial guidance to final delivery. Many people appreciate the personalized attention to detail and the efficiency with which their projects are handled, often exceeding expectations. The company is highly recommended for its professional and reliable approach, ensuring beautifully produced books and a smooth user experience. However, some people were dissatisfied with the customer service, mentioning issues with information provided, time wastage, and receiving a book that did not meet their quality expectations.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highly recommending the company and... See more

Product

Reviewers express high satisfaction with the product, consistently praising the excellent quality and finish... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Quality

Customers consistently express high satisfaction with the quality of products, often describing the print and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very start of my book project where Jozane guided me through how Book Printing UK could help to the help I received from Rosie, Tee and Kaitlyn who was brilliant getting my project over the l... See more

Rated 5 out of 5 stars

I have used Book Printing UK for all my self publishing books. They have been excellent every time. From price, quality, helpful, communications, delivery and after care they really look after you. I... See more

Rated 5 out of 5 stars

I have had several books printed by BPUK and have been delighted. In fact I am slightly addicted to producing more. Very high quality product and importantly very good customer service. Absolute patie... See more

Rated 5 out of 5 stars

The individual care and attention to detail is beyond belief. My family, friends, and my readers just love the professional way the work was done. Being able to speak to my manager on the phone, at a... See more


Company details

  1. Digital Printing Service
  2. Book Publisher
  3. Commercial Printer
  4. Prints and Signs Store
  5. Print Shop

Written by the company

Book Printing UK is a proud member of the Bonacia family. An award winning company with 25 years experience in short run, digital book printing. We print and bind books of all shapes, sizes and finishes, on site, at our Peterborough office.

At Book Printing UK we make it possible to share your story and impossible not to share ours!

Written by the company

We're committed to our customers!
Our goal is to provide every customer with the best book printing experience possible. Our team is ready to go the extra mile, providing ongoing support and an outstanding one to one service.

The most caring print service around!

We will guide you every step of the way...

Not only do we offer simple, stress-free book printing, but we also make it the most personable service available. We want you to enjoy the printing experience all the way through and have you leave us happy and pleased with your amazing work in print!

Contact info

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(5,891)

742 reviews in the last 12 months

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Rated 5 out of 5 stars

This order was for a reprint of an…

This order was for a reprint of an earlier title which has nearly sold out. Everything was carried out with great efficiency and the books arrived very quickly and carefully packed. Product was up to the usual high standard. I thoroughly recommend this company.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

A simple reorder of 2023 booklets

A simple reorder of 2023 booklets. We ordered 850 booklets 3 years ago. The order was still on the system and it was easy to order 150 more. We increased it to 165 just after we placed the order as we worked out we had the money to order a few more. No problem, the team increased our order and all arrived together. Simple!

30 March 2026
Rated 1 out of 5 stars

If you want good customer service go…

If you want good customer service go elsewhere

5 March 2026
Unprompted review
BookPrintingUK logo

Reply from BookPrintingUK

Hi Matthew,

Thank you for your review.

I am sad to hear that you are not happy with the customer service you received from our team.

We always aim to provide helpful and honest advice throughout the print process, especially where file setup, production requirements and timescales are concerned. I apologise that we missed the mark on this occasion.

We appreciate that tight deadlines can be stressful, but we would never want to promise something we could not deliver. Our team always tries to be clear, fair and supportive, and we’re sorry that you were disappointed.

Many thanks
Rosie

Rated 5 out of 5 stars

Web portal with the personal touch

Straightforward web portal but backed up by an actual person which meant that sometimes, if it was easier, I could email material rather than upload it. There are useful templates on the web site, too, which obviously can be customised but they're a really goo place to start. The whole process was efficient and friendly. Finally (and maybe most importantly!), the quality of the printing and binding was excellent.

28 March 2026
Rated 5 out of 5 stars

Highly recommended

What can i say! I genuinely recommend their services, Emily and Sepera went above and beyond with providing all assistance needed, replying promptly to any questions asked, highly recommended.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Getting my Publishing Journey Off to a Pleasant Start....

I set off on my publishing journey with trepidation, but complex font issues were resolved with a bit of trial and error and the final product is very nice indeed. The turnaround is very quick and efficient and the hands-on advice and assistance is very much appreciated.

I will be coming back very soon when I embark on my next project,

30 March 2026
Unprompted review
Rated 5 out of 5 stars

I’m extremely pleased with the service…

I’m extremely pleased with the service I’ve received from Kaitlyn and Booking Printing UK. This is now the third book project they have handled for me, and once again, they delivered to an exceptional standard.

Kaitlyn was brilliant throughout the entire process, professional, attentive, and consistently keeping me informed at every stage. Her communication gave me complete confidence, and everything was completed on time without any issues.

The level of reliability and quality I’ve experienced across all three projects has been outstanding. I highly recommend Booking Printing UK to anyone looking for a dependable and professional printing service. I will certainly continue working with them in the future.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

From start to finish (and it took me months) the Bookprinting team were great. They never pressured but emailed to offer support and checked in from time to time. When help was needed they were quick to respond with helpful advice and kind encouragement to further my project. The final result was perfect. I very very grateful to them and would highly recommend them to anyone wanting to print a limited number of special books like me. Or anyone wanting a great printing service!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional service

My experience of using BookPrinting UK for a small batch of hardback books of family importance has been exceptional from start to finish. The options presented to me, the reasonable pricing, the assistance to reach a final proof, the dashboard providing me online information of progress and then the truly professional quality of the final product. And most of all a real person to support me through the whole process (in my case Beth) who was so helpful, responsive and went out of her way in order that I could receive my books a little earlier than scheduled, to meet an important family occasion. A very professional company that I thoroughly recommend.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

First time printing

As this was my first time at getting something printed, I was very nervous but was impressed with the help given and the step by step advice.
The finished product was very good.

19 March 2026

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