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US-UK.Bookimed.com Reviews 975

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and responsiveness, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach, especially regarding quick response times and smooth organization of appointments and medical trips. However, some customers also noted issues with pricing, feeling they were overcharged or that conditions changed unexpectedly. A few reviewers also mentioned concerns about aftercare, communication from medical professionals, and occasional delays in diagnostics.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the professionalism, kindness, and... See more

Service

Reviewers mention positive feedback about service, highlighting that everything went smoothly and was... See more

Customer service

Consumers generally report positive experiences with customer service, feeling supported and well taken care... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight quick and... See more

Price

Users describe ambiguous interactions with price. Many reviewers found prices to be fair, transparent, and... See more

Based on these reviews

Rated 5 out of 5 stars

Had my hair transplant in Turkey through Bookimed last month. Pretty smooth experience overall. Yuliia was my coordinator. She was responsive and helpful with all arrangements. Clinic was professio... See more

Company replied

Rated 5 out of 5 stars

Easy and friendly access in setting up appointments pre op also staying regularly in touch throughout and excellent service post op Peroneal nerve decompression by Dr Casanas in Teknon medical... See more

Company replied

Rated 5 out of 5 stars

I had a full check-up for women in Turkey. Bookimed helped me organize everything quickly and select the necessary diagnostic package. Everyone at the hospital was friendly, and there were almost no q... See more

Company replied

Rated 5 out of 5 stars

I had some neck problems after a massage and needed quick help. Bookimed was super fast—within 2-3 hours of my first call, I had an X-ray and a consultation lined up! I was seriously impressed with ho... See more


Company details

  1. Physician Referral Service
  2. Health Consultant
  3. Medical Office
  4. Travel Agency

About US-UK.Bookimed.com

Written by the company

Bookimed is a free global platform to search for hospitals and arrange treatment for people from every corner of the world. Bookimed started working in 2014.

Today Bookimed is No.1 medical tourism provider in the world: we cooperate with 1,600+ medical centers and over 5,000 doctors in 50+ countries. More than 920,000 patients have already used Bookimed to find the best solution for their health.

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Contact info

4.6

Excellent

TrustScore 4.5 out of 5

975 reviews

5-star
4-star
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1-star

Replied to 81% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

You are in good hands because they care…

You are in good hands because they care well about all. The Management and medical treatment had high Standart. I am happy that I did this decision. Special extraordinary was the employer Peguay, a very friendly and supportly Person. Big thank you.

16 July 2025
Unprompted review
Rated 5 out of 5 stars

My experience with Dr Phatcharasak and…

My experience with Dr Phatcharasak and his staff at ID Clinic in Bangkok was excellent. Some examples of Dr Phatcharasak's professionalism which made my experience great. I was seen promptly scheduled for surgery within a week. He didn't waste time and his staff handled scheduling of labs, procedures, accommodations which made process effortless. They were trustworthy as I left my personal belongings in their care. There was nothing concerning this practice that I did not like.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

I recommend Bookimed

I would like to recommend Bookimed, based on my recent experience while visiting a clinic in Austria. Special thanks to Georgi who was very helpful and understanding.

16 June 2025
Unprompted review
Rated 5 out of 5 stars

Olha Prosandieieva from Bookimed is an excellent agent

I was seeking advice through Bookimed and I was warmly guided by the coordinator Olha Prosandieieva. She is non judgemental, patient and tries to fit best to our request. She takes her time for you. I recommend her to anyone, her kindness and smooth communication is very appreciated.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

My Experience With SAERO Plastic Surgery and Bookimed

I had a wonderful experience using Bookimed to coordinate my cosmetic procedures in Seoul. From start to finish, everything was seamless and professional. They connected me with SAERO Plastic Surgery, where I had a rhinoplasty, lip lift, and liposuction done—and I couldn’t be happier with the results!

Special thanks to Joanne, the coordinator, who was incredibly helpful and responsive throughout the whole process. She answered all my questions, helped me feel at ease, and made sure everything went smoothly from booking to recovery. I had my initial consultation with Dr. Park through Google Meet and felt immediately at ease. He knew exactly what I wanted done with my face. They quoted me a good price and there was also a bit of a discount.

At SAERO, the entire staff was kind, attentive, and genuinely caring. Initially, I was worried because I am an American, I don’t speak Korean, and I am slightly unconventional looking and a bit insecure about my looks. However, I couldn’t have been happier with the level of respect they showed me. The surgeon did an amazing job—my results are natural and beautifully done. I also appreciated the hyperbaric oxygen and red light therapy they provided as part of the aftercare. It was very relaxing and really helped with healing and made me feel well taken care of.

Overall, I highly recommend Bookimed for anyone considering medical procedures abroad. They truly take the stress out of planning, and thanks to them, I had an incredible experience in Seoul with top-tier medical care.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Very good platform to find a mediacal…

Very good platform to find a mediacal clinic/ Hospital in Turkey. I was hesitant in the beginning but Maria helped and made our journey very smooth. You will have many options to choose many hospitals and clinics .

11 June 2025
Unprompted review
Rated 1 out of 5 stars

I’m trying to get my money back from…

I’m trying to get my money back from Mehmet Ali Degirmenci from Istanbul . He has dental clinic, where I had my dental surgeries and now I have a lot of problems. I contacted bookimed, sent them lot pictures of my problems but they didn’t do anything . I don’t recommend Bookimed service for anyone

3 March 2025
Unprompted review
Rated 1 out of 5 stars

It was my worst experoence using…

It was my worst experience using bookimed and i will never use it again and i suggest everyone to be carfull using bookimed
One of unprofessional and inexperienced agents on bookimed dr hamza found a deal on istanbul to get lasik eye surgery but was lying to me about the price that he was negociating with doctor and deceived me to go from canda to istanbul and the hospital refused to do my surgery cause they wanted more money

29 March 2025
Unprompted review
Rated 5 out of 5 stars

trust

I am very glad that I contacted you. My doctor coordinator Yaroslava showed a high level of professionalism, was always in touch, selected an excellent clinic and a highly professional doctor. Thank you, I was satisfied with everything.

2 June 2025
Unprompted review
Rated 1 out of 5 stars

A Promising Start, But a Disheartening Outcome – Follow-Up After Rhinoplasty at Istanbul Aesthetic Center

It is with great disappointment that I write this follow-up, nearly five months after what initially felt like a life-changing experience with Prof. Dr. Gurhan Ozcan and his team at Istanbul Aesthetic Center.

As I previously shared, I was deeply impressed by the professionalism, warmth, and care I received from Dr. Ozcan, my medical coordinator Ege, and the clinic staff. I underwent rhinoplasty on January 7th to correct a deviated septum, reduce nasal projection, and refine a bulbous tip. Initially, everything seemed to go well.

However, as time passed, the reality began to set in.

Now, at nearly the 5-month mark, when swelling and bruising have subsided—as expected—I am left with a visible and palpable bony bump at the root of the nasal pyramid, a deformity that did not exist prior to surgery. This is not residual swelling. It is clearly bone. Its presence is not only physically noticeable but emotionally distressing.

My nose remains somewhat numb, particularly on the right side and at the tip. While some numbness can be typical during healing, the sensation hasn’t significantly improved in weeks, suggesting this may be a longer-term issue.

The septum appears straighter, the overall projection was moderately reduced, and the bulbous tip has only very slightly improved. And the new bony irregularity—right at the base of my nasal bridge—undermines the entire purpose of having undergone this procedure in the first place. I feel like I’ve exchanged one issue for another—arguably more visible—one.

This has left me feeling disheartened, frustrated, and anxious. I followed all aftercare instructions meticulously, trusted the process, and waited patiently. I was hopeful, but now I feel disillusioned.

I share this not out of anger, but out of the need for transparency—for myself, for others considering this clinic, and in the hope that my case is reviewed with the seriousness it warrants. A rhinoplasty should not introduce a new deformity where none existed before.

I still have respect for Dr. Ozcan’s credentials and the team’s dedication. But results are what matter in the end—and in my case, the outcome has been deeply disappointing.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

Olha Rusnak

Olha Rusnak:
We are full of admiration and gratitude for her work and commitment to us. We thank Olha for her being on "our path", for getting to know her and for being able to have such great support from her.
Olha is a person full of empathy, quick in action and organization, invaluable at every step.
Olha gives us faith in a better tomorrow and hope that we will laugh together with our son again.
Olha is a real Angel on Earth:):):) Olha is irreplaceable!!!

18 May 2025
Unprompted review
Rated 5 out of 5 stars

Thank you very much Bookimed for…

Thank you very much Bookimed for helping found professional doctor and getting excellent results. We are very glad that choosing Bookimed, only good experience 👍

15 April 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied from my medical…

I am very satisfied from my medical assistant Olha. Almost 3 weeks we were looking for best option for my child BOYANA. I received more than 5 offers, many calls and texting all the time. Last time she asked me: How is BOYANA going ?!

Thanks, Olha! You did great job!

15 May 2025
Unprompted review

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