Booking process was easy, however the ticket process has me wondering what is the hold up. My payment was taken immediately but the tickets have gone quite. Need to give frequent updates.
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Review summary
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Reviews shaping this summary
I would have preferred to be advised that the industrial action would impact my train trip. Now I am going to have to look for an alternative. Can I get a refund for my ticket?
Company replied
Actual ticket and the receipt was not clear to me. There are two train stations in Tashkent. My train was leaving from Tashkent central. But there was no mention in English that it is fro... See more
Company replied
After many emails, calls and WhatsApp messages we received our HARD tickets last moment. Thanks to an Egyptian employee we received the tickets in our hotel. Beside that, our train seats were in di... See more
Company replied
Company details
Written by the company
We’re all about the journey. We’re a new generation of travelers who expect everything to be a screen tap away, including bus, ferry and train tickets to the world’s best locations. Today’s travelers want to explore the world with confidence. From language barriers, local currency and anxiety over the unknown, traveling can be stressful. Rely on Bookaway for 24/7 support, honest reviews and accurate information about every ride. Bookaway is more than getting from one place to another, it’s about the journey. Enjoy the ride.
Contact info
3.4
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 month
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Useful information on their website
On their websute, I have read and found useful the information in the text:
"Crossing The Bolivia Peru Border: All The Details".
Thank you.
Kind regards.
21 March 2026
Reply from Bookaway
Hello Gabriele,
Thank you for booking with Bookaway and for sharing your feedback.
We are glad to hear that you found the information on our website helpful and useful for your travel planning. Providing clear and valuable content is very important to us.
We truly appreciate your kind words and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Do not use this company!
Do not use this company. I made a 'fully refundable' booking, which I paid an extra charge for as I was aware that my travel plans were likely to change. Turns out that it is not FULLY refundable as they have a hazy fee policy which allows them to make a charge for refunding. They screwed up the refund then made a further, totally unauthorised, charge to my card without prior notification which they completely failed to respond to when I complained. Scammers.
23 April 2026
Unprompted review
Reply from Bookaway
Hello Amanda,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your concerns regarding the refund and charges. Our team has already reached out requesting some additional information so we can review your case more carefully and investigate what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
Reply from Bookaway
Hello there,
Thank you for booking with Bookaway and for your kind feedback.
We are very happy to hear that our support team was quick and helpful. Your words truly mean a lot to us.
We hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
The ferry was cancelled.
The ferry was cancelled due to bad weather. We understand about the bad weather. The problem was that we were not advised. Thank god we got to the ferry office early in the morning otherwise, we would had been stuck in Zadar.
3 April 2026
Reply from Bookaway
Hello there,
Thank you for bringing this to our attention.
We can see that your request has already been handled and resolved by our support team.
If you need any further assistance, please feel free to reach out again.
Kind regards,
Bookaway Support Team
Bookaway sold me a bus ticket to a bus…
Bookaway sold me a bus ticket to a bus ride which did not exist. Due to the circumstances, I was forced to spend lots of money on a taxi and a night at a hotel. When I informed Bookaway, they denied responsibility for the circumstances and told me to take up the issue with the bus company, who claimed that that bus did not only exist (!) but that I had also been on it !! I was absolutely shocked by the total lack of responsibility taken by Bookaway, who continues to sell this bus ticket online even after having been informed it doesn’t exist, and has of course neither apologized to me nor compensated/reimbursed me.
Update: Bookaway refunded me the cost of the bus ticket
13 April 2026
Unprompted review
Reply from Bookaway
Hello there,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand how concerning this situation must be. Our team has already reached out requesting some additional information so we can review your case more carefully and investigate what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
Bookaway has great customer service
Bookaway has great customer service. There are real people behind the scenes here that care about their customers. I had some personal things go on and they took care of me. I honestly was so touched. We just really don’t receive Customer Service like this these days. Please give this company your business.
22 April 2026
Reply from Bookaway
Hello Kimv,
Thank you for booking with Bookaway and for your review.
We are truly glad to hear that our team was able to support you during a difficult time. Your words mean a lot to us, and it is very important for us to provide genuine care and assistance to our travelers.
We sincerely appreciate your recommendation and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Have had no problems
Have had no problems! Had to cancel a room because of my mix up and had no issues, was very smooth and full refund with 0 fee’s. All good here!
22 April 2026
Unprompted review
Reply from Bookaway
Hello Rod,
Thank you for booking with Bookaway and for sharing your experience.
We are glad to hear that everything went smoothly and that your cancellation and refund process was handled without any issues.
Providing a seamless experience is very important to us.
We truly appreciate your feedback and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Dont book here - dont pay to much!
They let you believe this is THE bookingagent in the country and you pay double the amount for a train ticket. You pay double for services you dont even want. Dont buy your ticket here and check with the local companies first. After you make a complaint they offer you 10% discount on your next booking. So pay double again and get 10% discount, sounds like a great deal! Scammers! Will never ever use their services again.
19 April 2026
Unprompted review
Reply from Bookaway
Hello Daan,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your concerns. Our team has already reached out requesting some additional information so we can review your case more carefully and better understand what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
I am thankful for quickly response and…
I am thankful for quickly response and the help I had. I trust to cooperate with you for my next trips.
18 April 2026
Reply from Bookaway
Hello Andreas,
Thank you for booking with Bookaway and for your kind feedback.
We are glad to hear that you received quick responses and helpful support. It means a lot to us that you trust us for your future trips.
We truly appreciate your words and look forward to assisting you again.
Kind regards,
Bookaway Support Team
Everything went smoothly
Everything went smoothly -would recommend! I had to get a refund on one ride and it worked perfectly!
12 April 2026
Unprompted review
Reply from Bookaway
Hello there,
Thank you for booking with Bookaway and for sharing your feedback.
We are glad to hear that everything went smoothly and that the refund process worked perfectly for you. It is great to know you would recommend our service.
We truly appreciate your kind words and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Very straight forward
Very straight forward, cheap price, nice van.
Went to the office, van left at set time.
11 April 2026
Unprompted review
Reply from Bookaway
Hello Clint,
Thank you for booking with Bookaway and for sharing your experience.
We are glad to hear that everything was straightforward, well-priced, and that your trip departed on time. It is great to know the service met your expectations.
We truly appreciate your feedback and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Booking process was easy
Booking process was easy, however the ticket process has me wondering what is the hold up. My payment was taken immediately but the tickets have gone quite. Need to give frequent updates.
17 April 2026
Reply from Bookaway
Hello Lori,
Thank you for booking with Bookaway and for sharing your feedback.
We are glad to hear that you found the booking process easy. We also understand your concern regarding the ticket timing, and we appreciate you pointing this out, as it helps us continue improving our communication and processes.
We truly appreciate your feedback and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Reply from Bookaway
Hello there,
Thank you for booking with Bookaway and for taking the time to leave your review.
We are glad to hear that the booking process was straightforward, with no hidden costs and affordable options to choose from.
Your words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Fantastic travel company in Sri Lanka
Fantastic travel company in Sri Lanka. The service for car hire was exceptional!
12 November 2025
Reply from Bookaway
Hello Ian,
Thank you for booking with Bookaway and for sharing your feedback.
We are delighted to hear that you had such a great experience in Sri Lanka and that the car hire service met your expectations. Your kind words are truly appreciated.
We hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
It was so easy to book a trip through…
It was so easy to book a trip through this platform. Additionally, it is easy to contact with them by mail, they will reply quickly.
19 April 2026
Reply from Bookaway
Hello Christian,
Thank you for booking with Bookaway and for sharing your experience.
We are glad to hear that you found the booking process easy and that our communication was quick and helpful. Providing a smooth and responsive experience is very important to us.
We truly appreciate your feedback and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Not taking their responsibility as intermediary as they should
I had a very disappointing experience with Bookaway.
This was not a simple scheduling issue. The bus operator told me twice that my bus was not departing at the booked time. In reality, the bus did leave at the original scheduled time—twice. This strongly suggests overbooking, where my seat was no longer available.
Instead of being transparent, the operator gave misleading explanations about roadblocks and seat availability. Later it became clear that seats were in fact available—just not for me.
When I raised this directly with the operator, they were rude, unprofessional, and dismissive. Rather than acknowledging the issue, they deflected responsibility and provided contradictory information.
What’s more concerning is that Bookaway did not meaningfully address this. Their response was simply that I had taken the bus and that they would “take it up with the operator.” That is not a resolution. As a platform, Bookaway should ensure that operators provide accurate information and handle customers properly—especially in cases of overbooking and misleading communication.
Overall, this experience showed a lack of accountability both from the operator and from Bookaway as an intermediary. I expected a much higher standard of customer support.
10 April 2026
Unprompted review
Reply from Bookaway
Hello Lenny,
Thank you for bringing this to our attention.
We are sorry to hear about your experience and understand your concerns. Our team has already reached out requesting some additional information so we can review your case more carefully and investigate what may have happened.
You may also contact our support team directly at support@bookaway.com, and we will be happy to assist you further.
Kind regards,
Bookaway Support Team
Reply from Bookaway
Hello Rose,
Thank you for booking with Bookaway and for sharing your feedback.
We are happy to hear that our team was responsive and able to assist you with your booking changes in a flexible way. Your kind words are truly appreciated.
We hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
YourBus transfer - Amazing
I booked a trip with YourBus via book away, from Marsa Alam to Luxor and everything went very well. Your bus was very responsive via WhatsApp, they manage to organize a transfer for my last minute request. My driver, Abdel Kader was great, on time, drove safely. He even bought me some local food and drinks for the journey!! Your Bus was checking on me via WhatsApp during the trip.
18 April 2026
Unprompted review
Reply from Bookaway
Hello Audrey,
Thank you for booking with Bookaway and for taking the time to leave your review!
We are glad to hear that YourBus handled your last-minute request so smoothly, and that the whole journey from Marsa Alam to Luxor was such a pleasant experience.
Your kind words mean a lot to us, and we hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Professional and friendly service
Unfortunately, I had to cancel my transfer that I made through Bookaway. Bookaway was very responsive to my email detailing what I would be refunded and the fees that wouldn’t be refunded. Their people kept me well informed on my refund process. Very professional, friendly and prompt.
16 April 2026
Reply from Bookaway
Hello Kevin,
Thank you for booking with Bookaway and for sharing your experience.
We are glad to hear that our team was responsive and kept you well informed throughout your refund process. Providing clear and professional support is very important to us.
We truly appreciate your kind words and hope to assist you again on your future travels.
Kind regards,
Bookaway Support Team
Misleading Refund Process and No Response from Support
I canceled a booking after being shown that I would receive a refund of $11.75. After completing the cancellation, BookAway did not issue the promised refund to my original payment method. Instead, they sent travel credit that I never requested and was not given any option to decline.
A refund and store credit are not the same thing. If customers are shown a cash refund amount during cancellation, that is what should be honored.
To make matters worse, their website says they usually respond within a few hours, yet I received no response after following up through their support system.
Very disappointing experience. Misleading refund process and poor customer service. If other customers experience something similar and are unable to get a proper response, remember that you can also contact your credit card provider to dispute charges when a service is not delivered as represented.
17 April 2026
Unprompted review
Reply from Bookaway
Hello there,
Thank you for bringing this to our attention.
We would like to inform you that your case has already been handled and resolved by our support team.
If you have any further questions or need additional assistance, please feel free to contact us at support@bookaway.com.
Kind regards,
Bookaway Support Team
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