Bonprix always delivers good quality and value. The sizes are as listed and the descriptions on the website tell you exactly what you are getting. I mainly dress from here and am very happy with the s... See more
Company replied
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It was my first time purchasing from Bonprix, and I was pleasantly surprised. Well-made, good quality fabric clothes at very reasonable prices. Shipping was fast too. I will definitely buy again fro... See more
Company replied
Delivery was not to my house, as I expected. It was then to be delivered to a Seur pick up point in Pilar de la Horadada., which was later cancelled. It eventually arrived at a pick up point in Tor... See more
Company replied
Easy to navigate the website, plenty of choice and lots in stock. Only negative was the time it took from ordering to despatch, over a week, plus delivery was a few days so nearly a fortnight befor... See more
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4.2
Great
878 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Bonprix always delivers good quality…
Bonprix always delivers good quality and value. The sizes are as listed and the descriptions on the website tell you exactly what you are getting. I mainly dress from here and am very happy with the service. Delivery can take a little while (a week or maybe more) but as long as you are prepared for that there is no problem.
11 May 2026
Unprompted review
Reply from bonprix
Hello Hilary. Thank you very much for your kind feedback. We are delighted to hear that you are happy with the quality, value and accuracy of our product descriptions.
It is wonderful to know that you mainly shop with us and that our service meets your expectations.
Regarding delivery times, it is true that orders may take about a week or slightly longer, but we appreciate your understanding and patience.
We are very grateful for your trust and look forward to serving you again.
Patricia
Equipo Bonprix
Reply from bonprix
Hello Irene. Thank you so much for your comment. We truly appreciate your feedback and we’re very happy to hear that your experience with the price, delivery and quality was very good.
It’s always a pleasure to know that our customers are satisfied.
Patricia
Equipo Bonprix
Very good customer service
Very good customer service. Easy to contact and user friendly. The assistant was friendly and helpful. My concerns were made to feel valued and I was provided with a prompt and effective solution.
29 April 2026
Unprompted review
Reply from bonprix
Dear Marnee, thank you very much for your kind feedback. We are delighted to hear that you found our customer service helpful, easy to reach, and user‑friendly.
It’s wonderful to know that you felt valued and that we were able to provide you with a prompt and effective solution. Your satisfaction is very important to us.
Patricia
Equipo Bonprix
Very Pleasing
It was my first time purchasing from Bonprix, and I was pleasantly surprised. Well-made, good quality fabric clothes at very reasonable prices. Shipping was fast too.
I will definitely buy again from this store.
23 April 2026
Unprompted review
Reply from bonprix
Hello. Thank you very much for your kind review. We are delighted to hear that your first experience with Bonprix was so positive and that you were satisfied with the quality, prices, and fast shipping. It will be a pleasure to assist you again whenever you wish.
Patricia
Equipo Bonprix
The recommended sizing was spot on and…
The recommended sizing was spot on and the quality of the products very good, would definitely buy again from this company.
21 April 2026
Unprompted review
Reply from bonprix
Hi Doreen, thank you very much for your comment. We’re really happy to hear that the recommended size was perfect for you and that you’re satisfied with the quality of our products.
It will be a pleasure to assist you again whenever you wish.
Patricia
Equipo Bonprix
De principio a fin todo salió bien
De principio a fin todo salió bien. Estoy muy contenta y con la persona que entregó el paquete. Gracias
20 April 2026
Unprompted review
Reply from bonprix
Hola Shamim, muchas gracias por su valoración. Nos alegra saber que todo salió bien de principio a fin y que quedó satisfecho, también con la persona que realizó la entrega.
Patricia
Equipo Bonprix
Delivered on time
Delivered on time. Great quality, good price. Lots of choice. Reliable photos. Web page functions ok. I bought some cotton polo-necked Tshirts. 100% recomendable!
25 January 2026
Unprompted review
Reply from bonprix
Hi Sarah, thank you very much for your review. We’re glad to hear that your order was delivered on time and that you’re happy with the quality, price, and variety of our items. It’s great to know that the cotton polo-neck T-shirts met your expectations. We really appreciate your recommendation.
Patricia
Equipo Bonprix
Impossible to order and no response from customer service
The webshop automatically fills the address that it things it is the correct address.
But it fills a wrong address. I tried everything to change is to no avail, the site is stubborn filling the wrong one.
Sent several emails to the contact address but Bonprix does not respond.
23 January 2026
Unprompted review
Reply from bonprix
Hello. We are very sorry to hear about the issue you are experiencing. We have sent you a private request so you can provide us with your personal details and we can check exactly what happened.
We would like to inform you that the Bonprix website does not autocomplete the address. When this occurs, it is usually because the address is saved on your own device. We recommend disabling the autofill option in your browser or device settings.
We handle emails daily. If you have already written to us and have not received a reply, please forward your message to asistencia@bonprix.es, as it is possible that the email was sent to an incorrect address or, due to an error, did not reach us.
We remain at your disposal.
Patricia
Equipo Bonprix
Hello Marianne, thank you for providing your details. We received your email yesterday, and we kindly ask you to send us a screenshot of the error that appears so we can assist you further.
We appreciate your cooperation.
Patricia
Equipo Bonprix
Terrible customer service and no updates on order
I placed an order on 15th, other than confirmation of the order I have heard nothing in over a week. No delivery status update. Checking on the delivery company and all there is is “notified”. Every time I try to chat to anyone I get a robot giving me no information. Terrible service. No email address to write to. I’m left totally in the dark. This is the Spanish site I’m using as I’m based in Spain.
Update - 24th Dec - still no idea of when the shipment will be made. All the delivery company website says is “notified”.
Following response from Bon Prix - I have emailed and contacted customer services and have had no updates at all. Only that the order is being processed.
3rd Jan - still no update or any idea of when or if the shoes will arrive. Checked on Seurs website and nothing.
11th January - the shoes were lost and another order has been made on 3rd Jan.offered a new order or refund. Should have taken the refund. When checked tracking, no information whatsoever…just the same “notified” message. Tried to chat online to customer services and website link kept crashing. Emailed customer services and nothing. Terrible.
15 December 2025
Unprompted review
Reply from bonprix
Hello Lunita. We are very sorry for what happened. You can contact us by phone at 935 481 843 or write to us at asistencia@bonprix.es. If you reach us via chat or call outside our opening hours, you will be assisted by the automated system. However, if you contact us between 10:00 and 20:00, one of our agents will be able to help you directly.
Patricia
Equipo Bonprix
Bonprix gave me a prompt refund without any hassle, but it took a negative review to get them moving.
I placed an order with Bonprix.es on December 5, 2025. The order cost €35.96.
On Monday, December 15, 2025, I received an email from both Bonprix and SEUR, the delivery company, saying that the order had been delivered.
THAT WAS A LIE! I was at home all day, and there was NO delivery of my order.
I then contacted Bonprix.es, using their online contact form, telling them I had not received the order. They did not reply.
Over the following week, I sent an average of three such emails per day, telling them the same thing; that I had NOT received the order. They have still not replied!
UPDATE #1: About four (4) hours after I submitted this review, I was contacted by a representative of Bonprix, offering to help resolve my problem. I have replied to this person with full details of my order, and I shall update this review in due course, hopefully with something positive to say about the situation.
UPDATE #2: About 10 minutes after making my first update to my original review, I received an email from Bonprix saying, "Su pedido ha sido reembolsado. Su dinero se verá reflejado en su cuenta en máximo 14 días."
They have refunded my money, and it can take up to 14 days for this to be reflected in my bank account.
I will update this review again to let you all know whether I actually receive my refund.
UPDATE #3: On Monday, December 22, I received my refund in full from Bonprix, as promised. Because of this, I have to say that once I was able to communicate with the company, they acted exactly as I would hope any responsible company would act.
However, I sent emails to them via the contact form on their website. They claimed they did not receive any emails from me. They then provided me with an email that is not listed on their website. This email worked fine, but perhaps they should share it with all their other customers who have a problem!
In short, Bonprix sorted out my problem promptly and fairly as soon as I was able to communicate with them. However, they do need to make it easier - a LOT easier - for customers to be able to communicate with them.
John Coutts.
15 December 2025
Unprompted review
Reply from bonprix
Dear Mr. John Coutts, we are very sorry for what happened. If you have not received your package and the carrier delivered it to a different location, we take full responsibility and can either refund you the full amount or send a replacement order.
Please reply privately to the request we have sent you and provide your details so we can verify what happened. We process all emails we receive daily, and so far we have not been able to locate any message under your name.
You can also contact us by calling 935 481 843, writing to asistencia@bonprix.es, or using the chat on our website so we can resolve this as soon as possible.
We appreciate your patience.
Patricia
Equipo Bonprix
Dear Mr. John Coutts, we appreciate the information you have provided. We confirm that the refund has been requested, as the package was marked as delivered by the carrier, but it appears it was delivered to the wrong address or to the wrong person. We deeply regret this situation, as it should not have happened. Our interest is for packages to arrive correctly and for the customer to be completely satisfied, never the opposite. Although these incidents do not depend directly on us, we of course take responsibility for any error or issue caused by the carrier.
We have checked our system and have not been able to locate your previous emails. We kindly ask you to verify whether they were sent to asistencia@bonprix.es, as we process all emails received on a daily basis.
We appreciate your patience and are very sorry for what happened.
Patricia
Equipo Bonprix
Good experience all round
Easy to navigate the website, plenty of choice and lots in stock.
Only negative was the time it took from ordering to despatch, over a week, plus delivery was a few days so nearly a fortnight before goods were received. Good discreet packaging.
Good communication.
24 November 2025
Unprompted review
Reply from bonprix
Hello Juliet, thank you very much for sharing your experience. We are glad to hear that you found the website easy to navigate, with plenty of choice and good stock availability, and that you appreciated the communication and discreet packaging.
We also value your feedback regarding the time from ordering to dispatch and delivery. Your comments help us improve and work toward providing a faster service in the future.
Patricia
Equipo Bonprix
Perfect winter sleep
This is the warmest, snuggliest sleep shirt ever!! It is totally cute and comfortable.
26 November 2025
Unprompted review
Reply from bonprix
Hello Janice, thank you so much for your comment. We are delighted to hear that you find the sleep shirt warm, cozy, cute, and comfortable. Your feedback is greatly appreciated.
Patricia
Equipo Bonprix
Good company
Excellent Service and genuine company.
Goods arrived as advised.
Returned one item and was collected free of charge by a courier company.
Very impressed.
Joanna hickey
25 November 2025
Unprompted review
Reply from bonprix
Hello Joanna. Thank you very much for your kind words. We are delighted to know that you are satisfied with our service and that everything arrived as advised. We are also glad the return process was smooth and convenient for you.
Your feedback means a lot to us and motivates us to continue providing excellent service.
Patricia
Equipo Bonprix
Five stars
Five stars ! Self explanatory,
Easy site to use, prompt delivery
8 November 2025
Unprompted review
Reply from bonprix
Hi Pamela. Thank you so much for your five-star review! We're thrilled to hear that you found the site easy to use and that your order arrived promptly.
We truly appreciate your kind words and your trust in us.
Patricia
Equipo Bonprix
Goods and delivery as expected
29 October 2025
Unprompted review
Reply from bonprix
Hello Susan. Thank you for sharing your experience.
We're glad to hear that both the products and the delivery met your expectations.
Patricia
Equipo Bonprix
Package has gone missing! Update!
Package has gone missing. Was shown as delivered but was nowhere to be found. BonPrix provided a delivery note, but that is all the support I have had. The courier company was Seur, and they have been equally unhelpful. Have ordered a number of items previously, and never had any problem and any items returned have been credited promptly with no issues. So disappointing.
Update 31/10/2025.... BonPrix contacted me immediately after posting this review and asked for further details so they could investigate further - excellent customer service, and today, without any response or notification from Seur, my parcel arrived! Whether this was in response to my report to them about the lost parcel I don't know, but all has been happily resolved. My faith has been restored!
27 October 2025
Unprompted review
Reply from bonprix
Hello Joanne. We are very sorry for what happened and we completely understand your frustration. To verify the situation, we kindly ask you to reply via private message with your personal details.
We will review your case thoroughly and assist you in the best possible way.
Patricia
Equipo Bonprix
Love the quality of the clothes
Love the quality of the clothes, just received ladies shorts, but because I live in a warm country, these shorts are too thick to wear here so unfortunatly I will have to send them back, but FANTASTIC quality clothes
25 September 2025
Unprompted review
Reply from bonprix
Hello Dense. Thank you very much for your kind comment.
We're delighted to hear that you appreciate the quality of our clothing.
We're sorry to hear that the shorts aren't suitable for your climate, but we truly value your feedback and are glad you took the time to share it with us.
If you need any assistance with the return process or would like help finding a more suitable alternative, we're here for you.
Patricia
Equipo Bonprix
Delivery was not to my house
Delivery was not to my house, as I expected.
It was then to be delivered to a Seur pick up point in Pilar de la Horadada., which was later cancelled.
It eventually arrived at a pick up point in Torrevieja, which meant that I had to organise transport there and back, to collect my purchase, at an extra cost to me.
15 September 2025
Unprompted review
Reply from bonprix
Hello Noreen.
We’re very sorry to hear what happened. Please respond to the private request so we can collect your details and verify what went wrong.
Thank you for your cooperation.
Patricia
Equipo Bonprix
Hello Noreen.
Thank you for providing the details of your experience. After reviewing your case, we have confirmed that the delivery company changed the delivery address due to a high volume of orders and internal logistical adjustments.
We deeply regret what happened. We understand that this situation caused inconvenience and additional expenses, and we acknowledge that it should not have occurred.
Our commitment is to offer a reliable and transparent service, and we take this matter very seriously. We are working closely with the carrier to ensure it does not happen again.
We will reach out to you privately to find a way to make up for the inconvenience caused.
Patricia
Equipo Bonprix
Good Quality Clothes
I had no problems ordering and paying for the items I wanted. Delivery was prompt and the goods first-class. A pleasure to wear! Happy to recommend Bonprix.
12 September 2025
Unprompted review
Reply from bonprix
Hello Teresa. Thank you so much for taking the time to share your experience.
We're delighted to hear that your order went smoothly and that you're enjoying the quality and comfort of our clothes. It's wonderful to know they’re a pleasure to wear!
We truly appreciate your recommendation and look forward to serving you again.
Patricia
Equipo Bonprix
Everything I ordered was very nice as…
Everything I ordered was very nice as always .. the only negative was Seur delivered my parcel to a collection point which has never happened before.
22 July 2025
Unprompted review
Reply from bonprix
Dear Mrs. Louise. Thank you very much for your message and your kind words.
We’re delighted to hear that everything you ordered was to your satisfaction, as always.
We regret that on this occasion Seur delivered your parcel to a collection point, especially since this hasn’t happened before. We’ve taken note of the issue and will pass it along to the courier service in order to prevent similar situations in the future.
Patricia
Equipo Bonprix
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