BOMBAY HAIR Reviews 

152
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 26 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the impressive thickness, beautiful natural colors, and gorgeous overall quality of the hair extensions that make daily styling feel completely seamless. Many people also note and appreciate the exceptional customer support they received when asking questions or sorting out specific details regarding their recent online purchases. Some reviewers were not happy with unexpected order shipping delays and unhelpful customer service responses when trying to resolve frustrating problems. Others noted that receiving defective products, missing packages, or experiencing severe tangling made managing the items extremely difficult and disappointing.

What people talk about most

Product

People report ambiguous experiences with product quality, as customer opinions are heavily divided. On one... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. While many... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing severe frustration over... See more

Order

Customers consistently note negative experiences with order fulfillment, highlighting missing packages and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

For the price they aren’t terrible. I got the 20 inch halo and it is soft and thick but it tangles VERY, VERY easily. This is a major downside as im constantly having to brush the hair out.

Company replied

Rated 3 out of 5 stars

First off I would like to say that the quality on Bombay Hair extensions are usually quite good, but with my recent orders of tape in extensions I have to note that the quality has declined. More spe... See more

Company replied

Rated 5 out of 5 stars

Yes the return policy is pretty stern but the quality of hair is amazing! I've been buying from them for 10 years now and it always impressed me woth the quality of hair and how long it lasts. I tried... See more

Company replied

Rated 5 out of 5 stars

10/10!!! 💗 I purchased the Ash Blonde 20 inch halo!! It was exactly what I was looking for in terms of volume!! it’d be great if eventually maybe the Company can carry longer sizes with more grams!!... See more

Company replied


Company details

  1. Hair Product Store
  2. Hair Extension Technician
  3. Hair Extensions Supplier
  4. Hair Salon
  5. Hairdresser

Written by the company

At Bombay Hair, we are committed to delivering premium-quality hair extensions, styling tools, and accessories to beauty enthusiasts and professionals worldwide. Since our founding in 2013, we have become a trusted brand for those seeking high-performance products that cater to every hair type, texture, and style. Our extensive product line includes 100% Remy human hair extensions in Clip-In, Tape-In, Wefts, and Fusion varieties, as well as innovative styling tools like curling wands, flat irons, and hair dryer brushes. Designed with quality and durability in mind, our products are used by individuals and salon professionals alike, ensuring exceptional results every time. What sets us apart is our dedication to customer satisfaction. We offer personalized support to help you find the perfect product for your needs, whether you're adding instant length and volume with extensions or achieving salon-quality styling at home. At Bombay Hair, we believe in empowering our customers to feel confident and beautiful, with products that deliver transformative results. Discover the difference with Bombay Hair – where quality, innovation, and style meet.


Contact info

3.3

Average

TrustScore 3.5 out of 5

152 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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3.3

All reviews

(152)

27 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve tried a few hair extension brands

I’ve tried a few hair extension brands, but nothing compares to the quality of Bombay Hair. The strands feel so soft and thick from top to bottom, and they don’t tangle like cheaper ones. It’s luxury you can actually feel.

26 May 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Wow — thank you so much for the amazing feedback! We're beyond happy to hear that you’re loving the quality of your Bombay Hair extensions. Soft, thick, tangle-free strands are exactly what we aim to deliver, and it means the world to know you can feel the difference. Enjoy your gorgeous hair! 💕✨

Rated 5 out of 5 stars

I ordered the tape-in hair extensions…

I ordered the tape-in hair extensions for myself, and then ended up getting a set of clip-ins as a Mother’s Day gift for my best friend—and we’re both in love! The hair is silky, easy to style, and feels so luxurious. Special thanks to Janessa for helping me pick the perfect length and shade. Customer service and quality? Both five stars.

16 December 2024
Unprompted review
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Reply from BOMBAY HAIR

Thank you for the lovely review! So glad Janessa could help, and that you both love your extensions!

Rated 5 out of 5 stars

This was my first time trying clip-in…

This was my first time trying clip-in hair extensions, and I was a bit nervous, but Leena made the whole experience so easy. She answered all my questions (and I had a lot!) and even suggested the best shade for my hair. The extensions arrived quickly, the packaging was beautiful, and the quality is top tier. I feel so confident wearing them!

29 March 2025
Unprompted review
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Reply from BOMBAY HAIR

Thank you for sharing! So happy Leena made your first clip-in experience easy and enjoyable. Enjoy your gorgeous extensions!

Rated 5 out of 5 stars

Sharan was fantastic at helping me find…

Sharan was fantastic at helping me find the right tape-in extensions! I’ve tried a few brands before but nothing compares to the quality of Bombay Hair. The hair feels so natural and stays put throughout the day. Plus, the color matched my hair perfectly—thanks to Sharan’s expert recommendations. Will definitely be coming back for more!

21 March 2025
Unprompted review
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Reply from BOMBAY HAIR

Thank you for the wonderful review! We're thrilled Sharan helped you find the perfect extensions. Looking forward to your next visit!

Rated 5 out of 5 stars

I bought hair extensions and…

I bought hair extensions and accessories, the customer service was great and friendly.

3 December 2024
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your kind review! 💕 We're so happy to hear you loved the extensions and had a great experience with our customer service team. We truly appreciate your support and can’t wait to serve you again soon! ✨💁‍♀️ #BombayBabe

Rated 1 out of 5 stars

I ordered hair extensions for my…

I ordered hair extensions for my wedding and let me tell you guys very bad customer service they were very mean and would not let me return my package when I did not open it at all they were not organize nor did they send the right hair colour
The hair quality was very, very awful and I lost out on 500 dollars I really thought this brand would be very good, but it turns out they’re awful and I would never spend my money here again for your guys sake please do not buy here

15 May 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Hi Janemarie, we're so sorry to hear about your experience, especially with something as meaningful as your wedding. That’s never the kind of impression we want to leave. We understand how upsetting this must have been and appreciate you sharing your feedback. We’d love the chance to look into this further and make things right if we can. Please don’t hesitate to reach out to us at info@bombayhair.com.

Rated 1 out of 5 stars

Bad customer service

I’m incredibly disappointed with my experience with this brand. I ordered a set of extensions specifically for my prom, and not only did they not fit properly, but the customer service throughout the process was extremely frustrating. The halo didn’t fit my head at all it extended awkwardly past my ears and this wasn’t a color issue, it was a fit issue.

I followed all the return instructions, including sending a photo of the opened hair as directed by a team member. Despite this, I was met with a complete lack of understanding or support. It’s really upsetting that a company would be so dismissive, especially when $300 is not an easy amount for most people to just lose. There was no accountability, no empathy, and no real help.

I won’t be purchasing from this brand again, and I’ve already let my hairstylist who recommended the product know how poorly it was handled. I’ll also be sharing my experience with others to make sure they’re aware of how inconsiderate and unhelpful this brand can be when something goes wrong.

15 May 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Hi there, we're truly sorry to hear you were disappointed. We completely understand how frustrating this must be. Due to hygiene standards, we’re unable to accept returns on hair that’s been opened or tried on, as outlined in our policy. We genuinely regret that this impacted your experience and are here if you have any further questions.

Rated 5 out of 5 stars

I was shopping for a Mother’s Day gift…

I was shopping for a Mother’s Day gift for my sister who’s a total hair enthusiast, and Bombay Hair did not disappoint! I reached out with a few questions, and Janessa was incredibly helpful—she walked me through the different clip-in options and helped me pick the perfect match for her hair. The quality is AMAZING. Super soft, blends beautifully. My sister absolutely loved them!

27 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your kind review! We’re so glad your sister loved the gift and that Janessa could help you find the perfect match.

Rated 5 out of 5 stars

I had a photoshoot coming up and wanted…

I had a photoshoot coming up and wanted something temporary but high-impact. These clip hair extensions added instant drama to my look without the fuss. They were easy to curl and looked amazing in every photo.

9 May 2025
Unprompted review
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Reply from BOMBAY HAIR

Thank you so much for your lovely review. We're thrilled to hear the clip-in extensions gave you the high-impact look you were going for and that they styled beautifully. We're so glad they helped you feel confident and camera-ready!

Rated 5 out of 5 stars

Jenessa was very helpful

Jenessa was very helpful. She was able to answer my questions and provide recommendations. Very happy with my experience.

7 May 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your kind words! We’re so happy to hear that Jenessa was able to help answer your questions and provide recommendations that made your experience a great one.

Your satisfaction means everything to us, and we truly appreciate you taking the time to share your feedback. We look forward to serving you again soon!

Warm regards,
The Bombay Hair Team

Rated 5 out of 5 stars

The service was excellent- Janessa was…

The service was excellent- Janessa was quick to help and knowledgeable. There is also a wide variety of accessories to choose from.

7 May 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much for your lovely review! We're so glad to hear you had a great experience and that Janessa was able to assist you quickly and knowledgeably — we’ll be sure to pass along your kind words to her!

We’re also happy you enjoyed browsing our selection of accessories. We truly appreciate your support and hope to see you again soon!

Warmly,
The Bombay Hair Team

Rated 5 out of 5 stars

Very good experience with them

Very good experience with them, perfect service

30 April 2025
Unprompted review
BOMBAY HAIR logo

Reply from BOMBAY HAIR

Thank you so much! We're thrilled to hear you had a great experience and perfect service!

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