While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Absolutely first class customer service! My package arrived 2 days after order (shampoo and conditioner)and upon opening I saw the shampoo had leaked. I emailed and within 2 hours I received a telepho... See more

Company replied

Rated 5 out of 5 stars

My best find for 2026! I had a bad experience ordering from an online company that never delivered the goods (over £200 worth of hair care products) then I found this company - local to me, better on... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Branding of my hair product Sebastian had changed and they called to advise me, so I didn't get a shock when the goods were delivered. All packed nicely. Quality Sebastian... See more

Company replied

Rated 5 out of 5 stars

I have used this company for a while and recommend them to friends who i know use them too. The products have taken a few days to turn up but this time it took nearly 2 weeks and had to be sent out a... See more

Company replied

Company details

  1. Beauty & Well-being

Information provided by various external sources

Enjoy premium, luxury, exclusive, salon haircare when you buy from the UK's number one big bottle luxury hair care specialist - Bohairmia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

568 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely first class customer…

Absolutely first class customer service! My package arrived 2 days after order (shampoo and conditioner)and upon opening I saw the shampoo had leaked. I emailed and within 2 hours I received a telephone call from Anthony apologising. He then said he’d order another and told me to keep the leaking one, even telling me to decant into another container. I had confirmation shortly after that my order was on the way. Bohairmia could teach many other online retailers a thing or two about customer service. Thank you!

9 May 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for your kind words! We're so glad we could resolve the situation for you and we hope that you love your haircare products. :)

Rated 5 out of 5 stars

My best find for 2026

My best find for 2026! I had a bad experience ordering from an online company that never delivered the goods (over £200 worth of hair care products) then I found this company - local to me, better on price with amazing customer service! What’s not to like?!

20 April 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for your kind review! We're so glad you enjoyed your experience shopping at Bohairmia and we hope you love your haircare products.

Rated 5 out of 5 stars

First time using the company

First time using the company. Excellent service, fast delivery. Will use them again and also recommend them to family and friends.
Magsy S

20 April 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for your kind review Margaret! We hope you enjoy your products from Bohairmia. :)

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Branding of my hair product Sebastian had changed and they called to advise me, so I didn't get a shock when the goods were delivered. All packed nicely. Quality Sebastian product was delivered as my hair feels and smells amazing.

10 April 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you for your review Gabriela! We hope you enjoy your Sebastian Professional products. :)

Rated 5 out of 5 stars

Items arrived promptly

Items arrived promptly and well packaged.

Cannot comment on the quality of the product - as not used yet - but as always - prompt dispatch and securely packaged for transit.

25 March 2026
Bohairmia logo

Reply from Bohairmia

We hope you love the quality of your products for your hair! Thank you for shopping with us. :)

Rated 5 out of 5 stars

Outstanding customer service

First time using this company to order my hair products and I have to say that the company are fantastic. Firstly the product that I ordered became out of stock which I wasn't aware of , but I received a call the next day to be advised it was and wa given a larger product as a good will jesture I was very pleased. Also Paul Mitchell have changed there branding which I was also told about, the price for the item too was very good.
I would definitely recommend this company and I shall get returning in the future....thank you 😊😊

20 March 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for the kind review, Tina! We hope you love your Paul Mitchell products. 😊

Rated 5 out of 5 stars

Paul Mitchell mousse Lady

Good company really helpful with my purchase as I
Couldn’t find the product online anywhere else & then a lovely man Anthony help me .

21 March 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you for the review! We hope you love your Paul Mitchell product. 😊

Rated 5 out of 5 stars

Everything excellent

The packaging was first class. No complaints at all.

5 March 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for the review! We're so glad you received your Bohairmia package and are happy with it!

Rated 5 out of 5 stars

Great Customer service

There was an issue with my delivery (the courier company not Bohairmia) I spoke with Anthony and he sorted the issue within half an hour, Customer service is absolutely fantastic.

I would definitely recommend Bohairmia and will be using them again.

5 March 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for the lovely review! We're so glad we could resolve the issue for you and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent

Excellent. Easy to order and arrived promptly. No problems at all. Will definitely use in the future.

17 February 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for the kind words! We hope to see you again soon. :)

Rated 5 out of 5 stars

Great Service!

It was delivered quickly. And it was packed really well!

The shampoo i bought (sebastian professional) really suite my hair type!

I would buy again when i ran out of the shampoo!

10 February 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

We're so glad to hear you received your order well and that you're enjoying your Sebastian Professional shampoo!

Rated 5 out of 5 stars

Arrived on time

26 January 2026
Bohairmia logo

Reply from Bohairmia

We're so glad to hear you received your Bohairmia order on time! We hope you enjoy the products. :)

Rated 5 out of 5 stars

Well packaged

Well packaged, arrived on time, thank you x

31 December 2025
Bohairmia logo

Reply from Bohairmia

We really appreciate your review—thank you for choosing Bohairmia ✨

Rated 5 out of 5 stars

Very prompt response to my recent order…

Very prompt response to my recent order for a Sassoon shampoo. Was delivered within a couple of days.
Have also previously ordered a Sassoon conditioner which my hairdresser had problems obtaining .
Would definitely recommend.

2 January 2026
Unprompted review
Bohairmia logo

Reply from Bohairmia

Thank you so much for your lovely review! 🤍
We’re thrilled to hear you had a great experience with Bohairmia. Your support truly means the world to our small team, and feedback like yours motivates us to keep delivering the quality and service you deserve. We hope to welcome you back again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look