BNL BNP Paribas Reviews 3,815

Avoid these sharks at all costs. They overcharge and under provide. Impossible to get hold of and when you log into their portal, it's in French! Sorry but my French is a tad rusty.

Totally incompetent. The Scalea branch is an absolute joke and their customer service department just directs you back to the Scalea branch. It's like a never ending circle. They used to be good but the last 2 years the customer service is less than non existent. Avoid like the plague
Update 29/12/25. I forwarded details to BNL after they responded to my review. Their client relations department who hade previously told me (on numerous occasions) that they could not help me with my most recent problem, regarding access to my account, and that I would have to go to the branch were suddenly able to correct the problem. Basically I had no access to online banking. The branch had told me it was resolved but it wasn't and so I had to go back to the branch. After uninstalling and re installing the app, having our debit cards cancelled and new ones issued ( and being told we would not be charged for the new cards), then they unregistered/re-registered me for online banking before declaring 'we cannot do anymore, you need to telephone green number (numero verde). I did this and was told they would need to arrange a telephone appointment with someone who could correct the problem. I then received an email confirming the appointment only to discover it was with someone at the branch who had already said they could not fix the problem, and the person who made the appointment had been told this. Just to add insult to injury, I have now been charged 2x €14,20 for the new cards despite their assurances (lies) that this would not happen. Therefore I confirm that my advice is to AVOID BNL LIKE THE PLAGUE. TOTALLY INCOMPETENT AND DISHONEST.

Scammers they are robbing you in a day light
Please please please please avoid them at any cost costs.
Apple should be ashamed it’s self that it recommended this fraudulent

Non supportano Google Pay, ma invece offrono come alternative Samsung Pay (solo su telefoni Samsung), FitBit Pay (che è sempre di Google ma adesso lo vogliono chiudere), Garmin Pay e BNL Pay (pessimo non funziona mai)

I would like to be thankfull for Mss. Stefania from servizio cliente for her charming support. Bless u Stefania! Y're the best✌🏻

I am an american and canadian investor with money and I came to this bank with my nephew that has many lands and wants to have an appointment in Genova branch in piazza Vitoria and they discriminated me and my nephew because we were speaking English. The receptionist she received as like no body while we came here to invest in this bank. It is horrible experience and I will never put any money in this bank.

If you want to make your life difficult and hard, then this bank is perfect for you. We tried several times to terminate a joint account, and that seems to be impossible to do. They don't speak English and just misunderstand everything all the time. They charge you ongoing fees without notifying you; even if the balance on the account is negative, they just continue. This bank is horrible and doesn't care about its clients. The digital platform they provide also sometimes makes me feel that I live in the 90s. Slow and always under maintenance. Not working. To everyone who reads this, help yourself and avoid this bank. The worst bank I ever had.

The worst bank I have ever dealt with in my 40 years on this planet.
I have a mortgage and a joint account to pay said mortgage at BNL. For months BNL has been sending me a notification that I need to fill in some questionnaire because it's "required by law", yet every time I schedule the telephone appointment to do so, their representative fails to call me. I then call their customer service number, wait 20 minutes to talk to someone, only to be told "It says here you didn't answer the phone call" (NOT TRUE THEY NEVER CALLED). I'm then told to reschedule the appointment. This has happened multiple times and at this point it seems like they are just trying to close my account.
Oh, also it seems to only apply to me, as the co-signer on this current account apparently does not have to fill in said questionnaire, despite it being "required by law".

Be careful. This company is charging us more than the agreed figure and you cannot get in touch with them by phone and they do not reply to emails.

Avoid this bank. I can think of so little about them that is good. Expect from them high charges and the use of every opportunity to take your money. They are appallingly inefficient and inattentive, to the extent that one might believe that they look actively for ways to show their hatred of clients. If you want a bank with all this characteristics of a civil service department in an a developing world environment, go for this one.

Clelia è stata gentilssima, preparata e disponibile

Ho avuto assistenza da operatrice Clelia e devo dire che mi ha risolto il problema in breve tempo.Gentile e preparata.

Al Call center Clelia è stata gentilissima rapida ed efficiente.

I contacted the BNL helpdesk for a credit card issue (I needed to send money in Morocco for a Conference on Computational Linguistics). I used a third party service online, but the payment by credit card was blocked. The BNL operator Ottavio Quaranta solved the issue in few minutes. He was extremely professional, very kind, and totally effective.

I spoke to Giulia Frangelli, a customer service representative, because I had some questions about my student loan. She was very polite and helpful and I really appreciated her efforts to provide me with further clarification. She also booked an appointment for me so that I could get all the information I needed.

Giulia Frangelli! Cortese, disponibile e competente. E' riuscita a fornirmi in breve tempo le risposte ed i documenti di cui avevo bisogno.

L'operatrice Clelia super efficiente e gentile. Paziente e competente. Ottimo servizio

Ho contattato il call center ed interloquito con Viviana Capurso. Cortese, competente e risolutiva. Complimentoni