BMW Park Lane Reviews 

Bought a nearly new 5 Series last week.Experience was very pleasant. Korab is an excellent salesman very professional and does what he says. Arranged delivery as well & was very helpful throughout sale. I will do business with Korab & Park Lane in the future.

Really mediocre experience when trying to buy a car from these guys. Went there as it is the only dealership actually owned by BMW, however I ended up buying from a private garage as I just had a feeling that we were being done over somehow. Shame, as the dealership is beautiful.

My daughter’s recent purchase experience at Park Lane BMW is very good, in particular, with the help of the Retail Manager, Dre, who is straightforward and provides very good service, as well as competitive price.

I will definitely go to this dealer for my next car.

Drop my x5 for service and get oil leaks everywhere! They forget to secure the oil stick . Rude sales man as well five stars to parking guys . Not even the simple cleaning! Reg:DC18 FFr

What makes companies great? People do, human beings, relationships.

We moved for Westminster to North London 9 years ago, but we still drive over to Stewarts road BMW paying congestion and ULEZ, but its worth it for the continuity and great staff at BMW Battersea and the Superb customer service we always receive.

A BIG thank you to Abby Strawson, Grant and the wonderful team at BMW Battersea including the shuttle drivers Emir and co.

They also love dogs which makes it super easy for drop off and pick ups and saves on costs with dog minders.

Comedy of errors: Too many errors and lack of taking ownership of their errors to mention all of them in a short review. Also, my car was damaged during a service and again, no acknowledgement nor ownership to fix it. To give you a flavour of my experiences:
1) A tire was replaced but not properly inflated; and
2) BMW Parklane damaged the boot of my car (during a recall). After a week, no action was taken to correct the situation, despite that I reached out multiple times to get an action and/or reaction. I ultimately got is repaired locally.

My advise: do not use them, I will definitly not go there again.

I have recently visited the BMW ParkLane in search for my first bike. As soon as I walked in I was warmly welcomed by Carlos, who told me all about their great bikes and offers they have for first time riders. The atmosphere in the shop was great and genuinely looked after. Since my last visit I have spoken to Carlos twice over the phone, who followed up on my current situation and provided me with useful information, allowing me to make up my mind. Since this great introduction to BMW legacy, I have managed to get my first dream bike with BMW, something I never thought would have happened. Thank You Carlos, I am grateful for a warm welcome and for introducing me to the brand. Btw. I love my new baby bema! :)

Attempting to book my car in for a repair at BMW Park Royal under warranty I today suffered the worst example of customer service that I have ever, ever experienced in my life. Rang the relevant number, got a pleasant girl whose first words were that the call was being recorded. She said she would put me through to a service agent. But there wasn't one available so she offered one to call me back. OK, I said, thinking it might take 10 minutes. Two hours later, no call back so I called again. This time got a pleasant guy who again told me the call was being recorded. He bumped me up the queue and eventually, after a further hour and a half, I got a call from the elusive service agent. I explained the problem (inconsistent brake pedal travel) and he immediately said I might have to pay £275 PER HOUR for them to diagnose the problem! Apparently because brake pads are consumables and not covered by the warranty. He clearly had no idea of the difference between a brake pedal and a brake pad and was merely following a script. The script led on to a whole string of irrelevant questions, including "Had I topped up the radiator water?" and "Did I want to receive marketing communications from BMW?"
BMW clearly has no idea about customer service once it has sold you a car and probably doesn't care. Greeting you with "This call is being recorded" is not good customer service. Putting idiot agents who know nothing about cars in a call centre is not good customer service. Asking whether you want marketing communications when all you want is a warranty repair is not good customer service. And charging £275 per hour to diagnose a fault that is covered by the warranty is not good customer service. I have had many BMWs in the past but I will not be buying another one ever again.

Car was at Park Lane because of a recall. Whilst there I asked them to check a problem with the fuel sensor. They quoted £178 to identify the problem. It seemed a lot but they justified it by telling me that it was a time consuming job. In the end all they did was connect the car to the computer, which took 24 minutes as per their worksheet. So lazy. Computer could not identify a problem so a pointless waste of my money. Don't they have actual mechanics there to examine cars? O, and then they tried to sell me a new fuel tank for a couple of £000. Complete cowboy outfit. Simply dreadful, avoid at all cost.

The process of buying my new BMW X1 at Park Lane was satisfactory and one that would have resulted in a positive review for Hussein. Prior to the handover, I was bombarded with reminders to download and install the BMW app. With the new car in my possession, after a week of trying, I notified Hussein and then Mark that I had spent many hours of research in an attempt to get the app to work – they did not respond. The phrase which best describes my experience with BMW Park Lane is ‘all words and no action’.
In response to my situation, I made contact with a very helpful, supportive and easily accessible genius at Group 1 Borehamwood BMW.

Right from the word go, Beth in the booking centre was helpful, polite, respectful, professional and efficient. 10/10 & a gold star for Beth! I then met George on the service reception desk at BMW Motorad in Battersea, who couldn’t have been more helpful, polite and efficient. Really impressed. I’ve worked for over 20 years in the motortrade & know how demanding it can be, however this experience was seamless, smooth and very professional indeed. Well done George! My dirty smelly BMW GS was waiting for me, glistening in the afternoon light - looking brand new. I couldn’t be happier with the service. Thank you to everyone.

Amazing service from Korab from start to finish, great communication and was always on hand to assist with everything. Thank you

Korab at Mini Park Lane was fantastic when I upgraded my Mini . Nothing was too much. He is a credit to the Company. Everyone else I dealt with on the finance side was also excellent. Super service , made the whole thing a great pleasure thanks.

I just used the parts department based in Battersea, and they get an A star for going the extra mile .
This is rare in todays world , thankyou

Walked in with my 2 sons to place an order on a new GS1300 as birthday present to self. Completely ignored by sales staff. Remembered afterward that I had a similar experience back in 1993 - with the same dealership. This is a car - not a bike - seller.

Fraudulent!!

Returned two alloy wheels 2 weeks ago and refuses to refund me £694. After sending multiple emails phone calls and getting no where I will be seeking legal action along with compensation.

This department is incompetent.

Avoid BMW Park Lane Service Centre and don’t believe anything they say.

My low mileage BMW 530e developed an issue with its battery resulting in reduced power and advising I contact my service supplier, in this instance BMW Park Lanes Park Royal servicing depot.

They reviewed the car and diagnosed that some modules in the battery needed to be replaced, which would take 2 weeks to complete.

I called after 7 days and was told that the parts were ordered that day and that the car would be ready 4 days hence - what had they been doing in the interim? Picking daisies?

The car was returned clean and apparently working at full capacity, only it wasn’t. Some display services no longer appeared on the performance display and more importantly the available electronic mileage range was reduced from 29 to 25 miles (in reality 18 miles of soft motoring).

The car was returned to BMW PL who this time managed to find a loan car, when previously none had been available).

I was advised that the missing display items were irrecoverable and that the available electric mileage range was affected by the way I subsequently drove the car after its previous visit to BMW PL - I must have morphed from a sedate pensioner into a Formula 1 driver in just 3 weeks - really?

Go forward 4 months and the car is struggling to achieve 24 miles on a full charge and devours petrol at an alarming rate and needed to be got rid of.

I am sure that BMW PL would be able to provide copies of their test results on my car confirming their initial diagnosis. The reality is that in order to provide me with my expected driving experience the battery should have been replaced under its 8 year warranty at a substantial cost to BMW, which I am advised they only very very rarely do.

Fast forward to this week when I have organised the sale of my car and needed the Service History which BMW PL had managed to wipe from the I drive system without telling me.

It took 8 days, 2 emails and 6 conversations to obtain the copies of BMW PLs retained and incomplete service history which failed to include 2 services that had been entered into the system.

I am unable to name my initial contact at BMW PL but noted that she seemed to have more days off than anyone I employ and nobody at her department was able to deal with a basic request for information.

I continue to wait for a call back from the manager or director I demanded contact with during my 12 minute conversation with a service department employee yesterday. He promised I would be called back within 5 minutes - the longest 5 minutes of my 68 year existence.

I have 2 pieces of advice don’t buy BMW’s small range plug in hybrid cars and more importantly, if you do, don’t take your car to BMW PL if something goes wrong.

Ps I am still waiting for my call back, which is now irrelevant as I managed to sell my car without it’s Service History THANKS SOOO MUCH BMW PL FOR YOUR INEFFICIENCY

I've just changed up my BMW at BMW Park Lane. It was a very smooth experience. Super professional, no problems or delays. I'm really impressed with the set up. Mon was brilliant to deal with.

Thank you to ParkLane BMW Battersea Centre, had a recall on my motorbike, dropped it off picked it up in 2 hours, completed a health check and put a new battery in my key fob, as well as an offer to wash my bike for free. Excellent service and very friendly staff.