Blue Star Developments Reviews 

230
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, noting the quick completion of work and the tidy condition left afterwards. The staff and customer service team are frequently highlighted for their excellent communication, helpfulness, and accommodating approach. Many appreciate the expertise shown, with some even receiving valuable advice without charge. People express high satisfaction and readily recommend the company for various services, including window repairs and installations, often highlighting the overall great value for money and reliability.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers praising the speed and efficiency of the... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting excellent communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm really happy with Blue Star developments and would recommend to anyone. Every phone call and interaction was swift and responsive from the start. Sophie provided great, responsive customer service... See more

Rated 5 out of 5 stars

Really professional service. Sophie was superb with booking in the cat flap installation and up front and transparent with cost options. Easy to book a date and time in, and the installers were on tim... See more

Rated 5 out of 5 stars

An exceptional service from all the team at Blue Star Developments. We had our 2 Velux windows serviced to a great standard, the work was carried out efficiently with no mess left behind. Nathan ha... See more

Rated 5 out of 5 stars

Brilliant service from Nathan and the team. Had a great experience from them replacing my glass to adding my cat flap. Good communication and the work they did you could tell they were professionals a... See more


Company details

  1. Double Glazing Installer
  2. Handyman

Written by the company

Building Trust With Quality Work. 03337721851


Contact info

4.9

Excellent

TrustScore 5 out of 5

230 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.9

All reviews

(230)

39 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. Arrived on time and communicated well through the process.

They did a great job and everything was neat and tidy when they left.

Would highly recommend.

20 January 2024
Unprompted review
Rated 1 out of 5 stars

Don't turn up

Booked 2 Fridays off and let down both times by noone turning up. It was supposed to be a 90 pound call out if I didn't go ahead with the work but I don't get compensated for losing money to sit in twice and no one comes. Would not recommend this company at all.

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing job

Amazing job. Only took a week from taking measurements to getting fitted. The guys were lovely, super fast at fitting the glass and also a little bonus of fixing my sticking door! Definitely recommend!

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Velux Window Repair

Nathan is very knowledgeable about Velux windows and carried out the repair with a minimum of fuss.
I would have no hesitation in recommending Blue Star if you have a Velux problem

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

I've had the dog flap that was arranged and installed a while now. I had wanted a set up but hadn't been able to supply a flap myself and arrange some work that would be required in order to install the flap where I wanted it. They professioally came up with a solution no one else had, arranged parts and materials including windows and UPVC pannels and installed the flap to excellent standards, it looked really smart and everyone I spoke to was very friendly and easy to deal with. I have recommended them to a few people now.

29 November 2023
Unprompted review
Rated 5 out of 5 stars

I arranged a catflap for my elderly…

I arranged a catflap for my elderly mother in her French doors and I have to say we were so impressed from start to finish. It looks fantastic!
Clear communication, nice and simple to deal with, they arrived when they said they would, and honestly did a first class job!
Their pricing is also very competitive. I would absolutely recommend this company to anyone who is looking for this kind of service.

25 November 2023
Unprompted review
Rated 5 out of 5 stars

Great job for first time cat mum

We’ve never had a cat and all of a sudden have a senior fur baby, from the moment I contacted BlueStar, the communication was clear and made everything very straightforward. The fitting was arranged within 8 days and a time slot given. Nathan and his partner let me know 45mins before they’d arrive and pulled in where I’d suggested right on time. When I told him we’d never had a cat before, he set the flap up for us to work with the microchip, demonstrated how it worked and the different settings. The fitting was quick, no fuss and they swept up after. Nathan even took a look at the door for us and recommended something for our windows. Payment was easy through BACS with the given bank details and exactly what I expected for a cat flap as I researched it. Great experience from start to finish, would definitely recommend and use this firm again.

24 November 2023
Unprompted review
Rated 2 out of 5 stars

Poor communication between office and…

Poor communication between office and engineer. Delayed fitting due to several reasons. Arrived late for fitting and demanded money to be paid whilst they were there, no invoice given, only a scrap paper of bank details. Once payment provided, communication cut off.

16 October 2023
Unprompted review
Blue Star Developments logo

Reply from Blue Star Developments

Hi there. Thankyou for your review.

I’m ever so sorry that you feel the need for a two star review because we got stuck in traffic and arrived late for your appointment which we did call and explain and you were happy with this at the time. We came out of our way to still get you done quite late. Our office was closed later so they couldn’t contact you.

As you can see from our other reviews our before and after sales communication is excellent. I’m not sure what you mean by cut off as we have had zero communication from yourself regarding any issues. If you have a problem you can contact us anytime and we would be happy to discuss abd resolve any issues that you may have.

Regarding payment it’s our company policy not to leave without payment. This is purely down to it being a full time job to chase people for money owed so our policy is to have none owed. I really don’t see anything wrong with this as you wouldn’t go to Asda and take food without paying would you, nor go to a petrol station and take fuel without paying. I’m not sure why you feel compelled to complain about us asking for payment when we have completed a job in your home, it was also you who gave us ‘the scrap of paper” to write this information on to. As previously stated our office was closed for your invoice to be sent over. Invoices saying paid in full would automatically be sent out the day after when the office was open. This is the first time someone has complained regarding paying us for a job that we have actually completed, again I’m sorry that you feel this way but I do feel that this is quite an unfair review but everyone is more than entitled to their own opinions and that’s what trustpilot is designed for…. fair and honest reviews!

Rated 5 out of 5 stars

Cat Flap

We had a cat flap fitted by Blue Star. Excellent service - measured and fitted within 10days - they even went the extra mile to straighten the pane of in glass our other patio door. Good communication, friendly service and good value. Thank you!

11 November 2023
Unprompted review
Rated 5 out of 5 stars

Dog flap

A couple of years ago we had a dog flap fitted in our patio door by Nathan. It has been just what we’ve needed for our two labradors!
For some reason or another, the window had slipped and the beading has got trapped with the window. Nathan and Luke came out to fix it and has made it as good as new again for us!
Whenever I’ve needed anything throughout, they have responded very quickly and acted quickly too. I can’t recommend Blue Star Developments and Nathan enough!!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

Needed a dog flap fitting urgently

Needed a dog flap fitting urgently, they were able fit us in within a couple of days of contacting them. We were unable to find anyone in the north wales area, very thankful they travelled for this job. Once the dog flap was fitted we needed a minor adjustment, after informing them they were back with us within a day. Sophie in the office was brilliant, always quick to reply and answer any queries we had. Great service from the whole team, would highly recommend!

3 October 2023
Unprompted review
Rated 5 out of 5 stars

Impressed

We were very impressed with the speed and service we received from the initial enquiry to finishing fitting the cat flap. Friendly, tidy and accomodating
Would highly recommend.

5 September 2023
Unprompted review
Rated 5 out of 5 stars

Velux window servicing

Had my velux window serviced and resealed due to a leak. Quick, clean job - window is as good as new.

I'd been quoted by another roofer who insisted replacing the whole thing was the way to go but was assured this was not needed. Nathan is very knowledgeable on best practices for Velux windows and offered some great advice on maintenance and what to consider if upgrading to motorised or replacing.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

Trustworthy

The cat flap was installed in under 20 minutes, and I'm extremely pleased with the speedy and efficient service.

14 August 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very friendly ☺️. Easy to book and very quick to fit. My cat loves it already so thank you!

4 August 2023
Unprompted review

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