Blue Cross Reviews 

372
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 85 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and knowledgeable staff for providing thorough background information and ensuring that the entire animal adoption process feels smooth and welcoming. Many consumers genuinely appreciate the helpful guidance, careful handovers, and ongoing support offered even long after bringing their new pets home successfully. However, some people mentioned experiencing poor communication alongside frustrating and unresolved issues regarding professional veterinary care or specific medical treatments. A few reviewers also noted serious concerns about unexpected health problems or undisclosed behavioral challenges discovered shortly after completing the adoption.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their kind, friendly, and knowledgeable... See more

Service

People report ambiguous experiences with service, reflecting a wide split in customer satisfaction. While... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide range of experiences during the... See more

Product

Reviewers share mixed experiences regarding the pets and adoption process. Some consumers expressed deep... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the adoption process feels smooth, easy,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I rehomed a lovely little cat. Thankyou for making the process easy and for being so welcoming and for the fast turnaround. The photo of me with adopted cat was shared on Facebook ( I consented). How... See more

Company replied

Rated 4 out of 5 stars

I rehomed a 12.2hh companion pony. The initial discussion of possibilities was extremely useful and they were very knowledgeable about the individuals and their suitability. Once the decision was made... See more

Company replied

Rated 5 out of 5 stars

Blue Cross do a fantastic job in rehoming animals. They really care and make sure they are going to good homes. Every care is taken regarding vets checks on the animals before leaving there foster ho... See more

Company replied

Rated 5 out of 5 stars

We adopted Lexi from Burford Rehoming Centre and found all the staff really helpful and gave us lots of information on Lexis background which was really great. The whole process has gone really well a... See more

Company replied


Company details

Information provided by various external sources

Blue Cross is a registered animal welfare charity in the United Kingdom, founded in 1897 as Our Dumb Friends League.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

372 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(372)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just amazing people!

Just amazing people!
I found a beautiful female living in my garden, I couldn't coax her inside she was scared of my granddaughter. Notice her belly getting bigger and contacted Bromsgrove blue Cross who made her a priority. So as soon as they had space they contacted me and took her in. I know she will be well looked after, you can tell the staff really love the animals they care for.
Thanks again for all.tour help saving the soon to be momma

4 March 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for your wonderful review!

Rated 5 out of 5 stars

Brilliant adoption process

We adopted a hamster from Blue Cross and would absolutely recommend adopting a pet if you have the opportunity.
From the first email we sent to enquire, the lovely people at Blue Cross were amazing. They talked us through everything, checked that we were suitable and we now have the most gorgeous little hamster who is settling in so well.
They are kind, do a wonderful job and the adoption pack we received was so helpful.

1 March 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and your Hamster all the happiness for the future!

Rated 5 out of 5 stars

Excellent adoption experience I adopted a cat from Blue Cross at…

I adopted a cat from Blue Cross at Burford a week ago. I had been pipped to the post over another cat the week before but this time everything went very smoothly. I had a long phone conversation about Remy and felt I was given all information that was available. We agreed that I would visit her two days later, and if all went well, would take her home with me. It was mutual love at first sight but I didn't feel rushed into a decision. Again, I was given plenty of information and all the paperwork was completed swiftly. She was sent home with a couple of familiar blankets and a toy mouse. A week on she has settled really well and I am delighted with her. I felt the centre was clean and well run. All staff were friendly and helpful and clearly care for the animals. I think the adoption fee was very reasonable given the amount of vetinary care given plus food and running costs. Thank you Blue Cross

23 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and you and Remi all the happiness for the future.

Rated 5 out of 5 stars

Efficient adoption process from Blue Cross

I adopted 2 kittens from Blue Cross, the whole adoption process was completed within 7 days. The staff are friendly and informative. My partner and I were being invited to spend an hour to play with the kittens that we intended to adopt, ensure we had enough time to get to know the kittens before confirming our decision. During the play time, the staff explained everything to us patiently, I didn't feel rush or stressed to make a quick decision. I got confirmation to collect the kittens 2 days after the pet visit. All Paper work, including transfer ownership, updating chips were completed on the same day. It was a really pleasant experience with Blue Cross.

25 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a wonderful review. We're so happy to hear about your experience with Blue Cross and wish you and your two lovely kittens every happiness for the future.

Rated 5 out of 5 stars

I've had an amazing experience with the…

I've had an amazing experience with the girls at this BlueCross, their support has been second to none. Kind, compassionate and really took the time to understand everything about my situation. I cannot speak highly enough of them. They really were amazing to deal with, just fantastic people. We were looking to rehome our dog and they have been amazing throughout the entire process, we decided not to rehome in the end and they have been nothing but nice, caring and compassionate. Fabulous communication, stressfree experience and priceless support.

15 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving such a lovely review. We know having to consider rehoming a much loved pet is never an easy decision and it's good to hear you felt supported throughout. We wish you and your dog many more happy years together.

Rated 5 out of 5 stars

From email to rehoming in a seamless 7 days

We dropped Blue Cross an email expressing our interest in Rubble. Within 24 hours they had been in touch, Rubble was reserved and arrangements made to meet him. Our first meet was at 2:30 on a Sunday afternoon, after a 70 mile drive the staff we very accomodating, the centre very clean, tidy and peaceful.
We met Rubble and enjoyed a walk and some time indoors with him.
We made the decision to rehome Rubble and made the arrangements with the staff for a second meet and collection of him. The whole process was explained to us in detail and plenty of tips on how to help him settle in.
We also know that Blue Cross are there to help us with any concerns or advice we may have moving forward and provide plenty of details of how to contact them.
It has been an absolute pleasure to rehome Rubble and he brings so much joy to everyone he comes into contact with.

7 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for this lovely update on Rubble. We're so pleased to hear how well the adoption process worked for you as our teams work hard to make sure they get the best match for our pets We hope you and Rubble will have many happy times together

Rated 5 out of 5 stars

Great experience we just love our Lulu

It has only been 5 days since we were introduced to Lulu as we call her, and we are smitten. The young lady who did the introduction was so kind and knowledgable about Lulu. She must have sensed we really liked her and asked did we want to take her home. A very exiting moment. As Lulu is reluctant to be touched I handed over the pet carrier we had bought, but Lulu was in the tubby side and they gave me a bigger carrier plus her blanket etc.The centre looks very well kept and the staff are lovely. As a result of my experience I have decided to set up a regular donation to help you continue with your incredible mission.

13 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a great review! We're so happy to hear that we were able to match you with Lulu, it sounds as though she's really fallen on her feet. Thank you too for supporting our work with a regular donation. This really does mean the world to us and means we'll be able to help more lucky cats find wonderful homes like Lulu did.

Rated 5 out of 5 stars

Fantastic

The whole process of Rehoming our pet was absolutely fantastic. The staff were brilliant and knowledgeable and very helpful, our main contact was Hannah and I would like to say a massive thank you for everything you did. I would highly recommend your service and handing over our pet was very sympathetic and the lady was lovely. Thank you all very much.

16 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for taking the time to leave such a thoughtful review. We know it's never an easy process to go through, but we're so please we were able to make it a little less painful for you.

Rated 5 out of 5 stars

From start to finish I felt supported…

From start to finish I felt supported and guided to the right choice of cat. He is l he perfect match and will eventually be a great outdoor companion.

10 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving such a positive review. We're so happy to hear about your adoption experience with Blue Cross and wish you and your new pet every happiness for the future.

Rated 5 out of 5 stars

Great care given to making sure the cat and adopter are a good match

We really appreciate the time and care given to matching our circumstances with the needs of our new cat. She has fitted into our family amazingly quickly. She's adorable.
This is the best adoption experience we have had.

31 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for providing such great feedback, our rehoming teams will really appreciate hearing this. We hope your new cat brings you much love and joy in the years ahead

Rated 5 out of 5 stars

Jasmine

I found Jasmine on their site and filled in on line form, heard from them the next day and arranged to go and see her a few days later, we took her home same day. Everything was explained about her and all paperwork done with no problems. She is now a happy, full of beans cat after getting used to her new home. Loves charging up and down stairs and playing through the rails. Thank You Topcliffe, Thirsk Blue cross

30 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving us a lovely review. We're so happy to hear about your experience with Blue Cross and wish you and Jasmine every happiness for the future.

Rated 5 out of 5 stars

Southampton Blue Cross are amazing

Wow they are amazing; yes Blue Cross Southampton are the genuine article. They were so helpful and understanding as I lost my beloved Bethie to cancer in November and realised there was a large hole in my life and on Saturday we drove to Southampton and picked up Aisha, a bundle of love and the girls walked me thru the adoption process they were so kind and understanding. So Aisha now has a lovely home thanks to the Southampton Blue Cross. She does love her tummy to be rubbed and boy does she love to give lots of kisses.

1 February 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you so much for such a lovely review. We're so sorry to hear about the loss of Bethie and understand hard that must have been. We're so glad that we were able to introduce you to Aisha and the joy that she brings.

Rated 5 out of 5 stars

Adopting Badger the Saluki

The staff were very friendly, knowledgeable and helpful from start to finish. We were permitted to visit several times to build a bond with a very nervous saluki and we all benefited from this patient approach. We appreciate the work that the staff undertook when he first arrived at Bromsgrove to get him to the dog that we have brought home.

27 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for your kind words and appreciation. We're very grateful to you too for being patient and taking the time to get to know your new dog before taking him home. We hope he is settling in well and we wish you many happy years together.

Rated 5 out of 5 stars

Exemplary rehoming service

Blue Cross provide an exemplary rehoming service. Naomi at Blue Cross in Hitchin had several chats with me about our family so that she could match the right cat with us. He is a five-year-old male cat and she was able to give me a huge amount of information about him: his background, his personality, health, likes/dislikes etc. I picked our new boy up last Saturday and he is already extremely settled with us. The rehoming experience at the Hitchin Centre was fantastic. This is a beautiful location with excellent facilities and the rehoming interview was extremely professional. Thank you so much Blue Cross.

25 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you for leaving such a wonderful review for our Hertfordshire rehoming centre. We're very pleased to hear that you received such great customer service as our teams really do all they can to ensure our pets are placed in the best homes for their needs. We wish you and your new Blue Cross cat every happiness together.

Rated 5 out of 5 stars

Fantastic experience

The staff have been very patient and understood the needs of both my mum and the personality of the cat(s) she was looking for. They were thorough in their questions and each staff member was professional, patient and showed great kindness.
Mum now has two gorgeous adult cats as companions and she's seems more like her old self again.

25 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for leaving such a lovely review. We know that pets change lives and we're so happy to hear that your mum's two new cats seem to be making a difference. We wish you, your mum and her two lovely cats every happiness for the future

Rated 5 out of 5 stars

Dog Adoption Blue Cross

My wife and I recently adopted a lovely doggie from Blue Cross. From start to finish the process was sensitively managed by the staff at the centre in Exeter. We were kept up to date at all times with timely emails and phone calls.
Thanks to everybody at Blue Cross. Highly recommended to anybody wanting to adopt.

23 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for this lovely update. We're so pleased to hear that you have adopted a dog from Blue Cross and we hope you'll have a long and happy life together. Our teams work hard to make sure they get the best match for our pets and they will very much appreciate the positive feedback. Thanks again

Rated 1 out of 5 stars

My 18yr old staffie was seen at the…

My 18yr old staffie was seen at the victoria clinic on 3rd December 2024 for a bad leg she was wayed and had lost so much weight they did blood tests and when the results came back they said they were really good she was seen again on the 22/1/25 as she wasn't well at all the vet said she thought she had last stage kidney disease and had to be put down something magerly wrong there

22 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

We're very sorry to hear about the loss of your dog and understand how upsetting that must have been to lose her so unexpectedly. If you would like us to look into this for you, please could we ask you to email the details of your hospital visits to info@bluecross.org.uk so that we can look into this for you.

Rated 5 out of 5 stars

Adopting my new hamster from Blue Cross…

Adopting my new hamster from Blue Cross was a lovely experience. Their team helped me find the best suited little fluffy person for me, were very supportive but thorough with everything needed before her arrival and collecting her was very smooth.
Great organisation.

21 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for providing such great feedback, our rehoming teams will be happy to hear this. We hope your new hamster is settling in well.

Rated 5 out of 5 stars

The AMAZING team at Blue Cross.

We collected our kitten from Blue cross after completing online form and our chosen kitten and putting our reserve tick hoping we would get him. After just a few days we were informed basil would be ready to collect in a weeks' time.
Once we knew all shopping for the next week was for Basil and my wife had chosen a new name Popcorn, very appropriate when we saw him.
Once we arrived at Blue Cross in Rolleston, the young carer, Daisy was absolutely AMAZING, she gave us all the information and documentation. Now
Popcorn is at the heart of everything we do and thoroughly spoilt and always will. THANK YOU ALL AT BLUECROSS. The entire process was easy and very enjoyable.

17 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

Thank you very much for taking the time to leave us a review. It's great to hear about your experience at Rolleston and how well Popcorn is settling in. Thank you for taking such good care of him, we can tell he's already very much loved.

Rated 5 out of 5 stars

Blue Cross Suffolk Rehoming Centre

We have rehomed two kittens from the Suffolk Rehoming centre, collecting them on 19th January 2025. The team were all extremely professional, caring and friendly, and everywhere was spotlessly clean. Our two kittens were obviously well cared for and happy. The advice and help Blue Cross gave us has helped the cats to settle very quickly into our home. All the documents and leaflets provided have excellent information, and the descriptions we were given of our cats allowed us to make a choice even before meeting them. We were helped by Rebecca and Darren from the Rehoming team, and by Jackie an extremely efficient Receptionist. All the team there were very obviously animal lovers and very caring. An lovely experience and we are extremely happy with our choice.

19 January 2025
Unprompted review
Blue Cross logo

Reply from Blue Cross

What fantastic feedback, thank you very much for sharing your experience. We're very happy that we were able to help match you with your two new kittens and we wish you many happy years together.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look