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Blue Banana Reviews 

5,596
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the welcoming staff members for being incredibly friendly, professional, and making visitors feel completely relaxed and well-cared-for during their piercing appointments. Shoppers also mention the surprisingly fast delivery services, great communication, and the excellent quality of the items received online. Some reviewers were not happy with the piercing procedures or the lack of support provided when unexpected healing issues arose afterwards. A few other people also felt that online orders encountered delivery failures, while others experienced unhelpful service regarding specific jewelry material choices.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that the team is friendly, professional, and welcoming.... See more

Product

Customers had positive experiences with product, noting they arrived quickly, were well packaged, and matched... See more

Service

People report overwhelmingly positive experiences with the service provided. Reviewers frequently highlight... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the rapid... See more

Order

Clients share positive opinions on order, highlighting easy ordering processes, good prices, and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely AMAZING experience, Daisy done my son’s piercing today . Made him feel so comfortable and brave , would highly recommend if anyone wants any piercings . This place is extremely clean and s... See more

Company replied

Rated 5 out of 5 stars

My friend and I got piercings in Reading today, honestly the best piercing experience I’ve had. Everyone there was so lovely and our piercer Gio is officially my favourite person 😂. My friend and I... See more

Company replied

Rated 5 out of 5 stars

I had my eyebrow pierced by Heather and she was so lovely and explained how it works and when I felt dizzy she helped out and we had a lovely conversation about tattoos and peircings. All the other st... See more

Company replied

Rated 5 out of 5 stars

I tend to be apprehensive of buying things online but blue banana has been just lovely! I bought two pairs of tights and a stunning claw clip- which with shipping totaled to just over £16 which I was... See more

Company replied



Company details

  1. Clothing Store
  2. Body Piercing Shop
  3. Fashion Accessories Store
  4. Hair Product Store
  5. Vintage Clothing Store

About Blue Banana

Written by the company

This is the Trustpilot page for online customers of BlueBanana.com. Blue Banana has been bringing it to the alternative fashion scene since '97. Our website range includes everything from rocking band merch to high-end vintage clothing. Supporting and growing with the alt fashion scene you'll always find something new and exciting at BlueBanana.com!

Helpful Links

Please use the links below to get Customer Service support or to take a closer look at the products we offer.

Homepage
Contact Us
Track Your Order
Shop Alt Clothing
Shop Band Merch
Shop Hair Dye

Shop Piercing

Customer Service Opening Hours

These hours are when we have agents in the office to answer the phone and respond to tickets & emails.

  • Mon to Fri (USA - PST: 12:30am - 8:30am)
  • Mon to Fri (UK - GMT: 08:30am – 16:30pm)
  • If you Contact Us outside of these customer services opening hours then please expect a reply when we are next open.

    Fashion With An Edge!

    Written by the company

    Want to Return or Exchange Your Items?
    Finding the right fit can be tricky when shopping online, but we've made it easier! You can return any of our dresses for FREE if you live in the UK.
    Get In Touch
    If you're not happy with your order or experience, get in touch with our wonderful customer service team. They're happy to help! If you've got a question about an item or shipping information, send us an email or call our telephone line. You can ask us anything!
    Something For Everyone!
    At Blue Banana, we aspire to please! That's why we have a whole range of items to choose from, so you're bound to find something you'll love. From dresses, piercings, hair dye and band merch, we stock some brilliant brands to suit every aesthetic! No matter who you are, Blue Banana caters to everyone.

    We Promise to Give Top Quality Service.

    We care about each and every customer.

    We care about each and every customer.
    We strive to make our customers happy. That's why we always try to provide our shoppers with a positive experience and top-notch customer service! Whether that be through giving excellent assistance via our customer service team, being active on social media or through our high-quality website and items, we want to make sure our customers are satisfied with their experience from start to finish. We are always listening to what you have to say and we aim to respond to every piece of feedback from our shoppers.

    Contact info

    4.7

    Excellent

    TrustScore 4.5 out of 5

    6K reviews

    5-star
    4-star
    3-star
    2-star
    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

    Replied to 100% of negative reviews

    Typically replies within 48 hours

    How this company uses Trustpilot

    See how their reviews and ratings are sourced, scored, and moderated.

    4.7

    All reviews

    (5,596)

    644 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Had my lip pierced today by Grace

    Had my lip pierced today by Grace. Very confident piercer and an absolute gem of a girl . She was soooo lovely. And also the 2 other girls in there were lovely too,.. very approachable
    Thankyou so much

    23 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Great customer service and they look…

    Great customer service and they look after there customers i will always shop there

    21 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review. We're so glad that you had a 5-star experience with us. We hope to welcome you back soon!
    Kind regards,
    BB Team

    Rated 1 out of 5 stars

    Rip off

    Have had all my piercings done at this store including my belly button piercing, which came out at work yesterday, so went into the store today to get another one but in.
    The piercer was a young girl who didn't really seem to know what she was doing and said one hole had closed and she couldn't repeirce it.
    They still charged me £10 for a service I havent received
    WILL NEVER GO BACK THERE DISGUSTING TAKING MONEY FOR A SERVICE YOU DIDN'T RECEIVE

    21 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you for your review. We have looked into this for you, and it looks like you came into our store for a piercing changeover. Piercing changeovers are always priced at a set £10, which is non-refundable. Our staff made sure to warn you in advance, as we always do, that the cost is non-refundable, even if they aren't able to get the jewellery in. This is because the changeover still requires the piercers' time and equipment. If there is any further confusion about this, you are welcome to go back to the Leicester store to discuss it further with our staff, or email our customer service team, who can explain further.
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Happy customer

    Great service, fast delivery good quality tshirt. Recommend.

    10 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    I had such an amazing experience at…

    I had such an amazing experience at this piercing shop! From the moment I arrived, I felt completely at ease. Ana, who did my piercing, was absolutely fantastic — so friendly, reassuring, and professional throughout the whole appointment. She explained everything clearly, made sure I was comfortable, and her attention to cleanliness and hygiene was outstanding.

    As it was a private piercing, Hannah was brought in as a chaperone, which I really appreciated. She was lovely and helped make the whole experience feel even more comfortable and professional.

    The atmosphere was very relaxed and welcoming, while still being extremely professional. Everything was spotless, organised, and clearly held to a very high standard. I couldn’t be happier with the service I received and would highly recommend this shop to anyone considering a piercing. Thank you again to Ana and Hannah for such a positive experience!

    19 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Fab updates

    Updates were great, quick delivery.

    I'd never heard of this company so I was a bit skeptical. The updates put my mind at rest. I will definitely be using them again.

    11 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Had an absolutely amazing time in your…

    Had an absolutely amazing time in your Plymouth store, Liam and the team are an asset to you, loving the fresh new look it’s easier to shop but but but what has happened to the music ?!? Bought some cool biker backpacks, clothes and jewellery

    19 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Ordered a hoodie for my partner

    Ordered a hoodie for my partner. Service overall was very good, and quick delivery.

    9 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Very personal service.

    I honestly would not go anywhere else to have a piercing than the Cardiff store, the staff on the counter were so lovely and even joked with me about having to come back to have the second one done. I felt like they totally understood peoples decision, Robyn who did my piercing the first time also did the one when I returned and honestly like the first time made me feel comfortable and said how well I had looked after the first one which was really encouraging. Would recommend the Cardiff store to anyone looking to get a piercing, what genuinely love people and Robyn was perfect, thank you.

    19 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Nose piercing!

    Got my nose pierced today and had a wonderful experience. Im a wimp when it comes to needles but my piercer, Billie, was lovely and talked to me the whole time. Luckily didn't pass out, lol!

    18 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BB Team

    Rated 5 out of 5 stars

    Reading Branch

    Visiting the reading branch today was a really pleasant trip, Staff are really friendly and helpful ,polite .We couldn't get a tshirt in store so ordered it on line for us .The staff make the store a friendly welcome place to shop .Managers you should be proud of you staff.

    18 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,

    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!

    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Best piercing place ever the staff are…

    Best piercing place ever the staff are so kind and are the best at they’re job 10/10 !!!

    17 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Emmie Very helpful and chatty to help…

    Emmie Very helpful and chatty to help with nerves

    17 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    AMAZING SERVICE AND CARE

    ive been to bluebanana in Leeds City Centre twice now, and the care and professionalism in their consultations for anatomy analysis and piercing is unreal! Yesterday I got 3 piercings and felt abit dizzy after, but Grace was super caring and calm, offered me water, and kept me comfy until i was ready. Would 100 percent recommend getting pierced here. Staff is super friendly and helpful too :)) the piercing look fabulous

    15 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Happy Customer

    Purchased a gorgeous pair of Doc sandals at a great price. The website is simple to navigate and not 'glitchy'. The checkout is simple and quick. Because I ordered before 3pm yesterday, my delivery arrived today. I cannot comment on 'customer service interaction', because this transaction was absolutely seamless (obviously due to the 'behind the scenes customer service)... well played Blue Banana!

    16 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    I came in for a flat it was an amazing…

    I came in for a flat it was an amazing experience with amazing staff and I love the result

    16 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Perfect Place For First Time Piercings!!

    I had the pleasure of taking my daughter for her 1st ever piercing at 19 to BB Leicester store for her navel and treated myself to a sternum whilst waiting.
    We had the lovely Skye doing the honours. Skye was welcoming and could instantly see my daughter who has ASD was comfortable in her presence. She took the time to level up the markers perfectly not rushing which for me made me feel that she was going above and beyond to make this a positive first experience for my girl. Throughout both of our treatments Skye was chatty down to earth but remained professional and informative. I've had many piercings in my time and I must say that Skye was one of the best. I love my new sternum piercing and was great to see how pleased Skye was with her own work which shows passion for her skill
    Thank You for a great all round experience xx

    15 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi,
    Thank you so much for your lovely review! We're so glad that you had a 5-star experience with us. We hope to welcome you back to our store soon!
    Kind regards,
    BBTeam

    Rated 5 out of 5 stars

    Piercing

    Visited today for a piercing. Freindly, helpful staff in the shop were happy to explain everything.
    Hannah did my piercing. She was very reassuring and professional. The piercing was incredibly quick and (almost) painless.
    Highly recommend.

    14 May 2026
    Unprompted review
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    Thank you for taking the time to leave a five-star review! We're glad to hear you enjoyed your product and the range of colours available. We hope to welcome you back soon!

    Blue Banana

    Rated 5 out of 5 stars

    Fantastic customer service when my…

    Fantastic customer service when my product proved to be faulty. Very impressed and would definitely buy again.

    27 April 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    Thank you for taking the time to leave a five-star review. We hope to welcome you back soon!

    Blue Banana

    Rated 5 out of 5 stars

    Order was well packaged & arrived…

    Order was well packaged & arrived quickly

    2 May 2026
    Blue Banana logo

    Reply from Blue Banana

    Hi there,

    Thank you for taking the time to leave a five-star review. We hope to welcome you back soon!

    Blue Banana

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