looked like somebody took the watch out of its case before it was shipped. it wasn't in its bag and it had fingerprints on the screen. otherwise the watch seems perfectly new and nothing was missing.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Blue tomato has always been my GO TO store for everything I need! I love the huge VANS selection and I probably own every shirt they released. I have bought my snowboard boots and pants from there rec... See more
Company replied
Great experience, ordered snowboard boots and jacket from them on Monday and received them on Friday, 5 days earlier than the initial given date. I’m in the UK. Don’t think I’d order again but that’s... See more
Company replied
I searched for a kendama krom pop for alot scrolled for hours until blue tomato came i got the kendama fast and it was original. I dont get how those people say 1 star when i got literally what i orde... See more
Company replied
Company details
Written by the company
Founded in 1988, Blue Tomato has become one of the most renowned shops for snowboard, freeski, surf, skate and streetstyle. The online shop is available in 14 languages and offers a selection of over 450.000 products from over 500 renowned brands. Blue Tomato counts also over 40 shops in Austria, Germany, Switzerland and the Netherlands.
Contact info
8970, Schladming, Austria
- +43 316 455 123
- info@blue-tomato.com
- www.blue-tomato.com
3.8
Great
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blue Tomato
Hi Kristian,
Thank you so much for the nice words! We’re really happy to hear you enjoyed our prices and customer service. We hope to welcome you back soon! 😊
Katharina / Blue Tomato Customer Service
totally happy whit the purchase just a…
totally happy whit the purchase just a day delete by the courrier but no problem at all
3 August 2026
Unprompted review
Reply from Blue Tomato
Hi Raoul!
Thank you for your great review! We're happy to hear that you're satisfied with your purchase. Although there was a slight delay with the delivery, we're glad everything worked out in the end and that it didn't cause any major inconvenience.
We hope you enjoy your new items and look forward to seeing you again soon! 😊
Katharina / Blue Tomato Customer Service
Amazing support from Elke at Blue…
Amazing support from Elke at Blue Tomato Customer Service!
/ Jon
30 July 2026
Unprompted review
Reply from Blue Tomato
Hi Jon,
Thank you for your great feedback! We're delighted to hear about your positive experience with us. We will be sure to pass on your kind words to her.
Feedback like this means a lot to us. We look forward to welcoming you back to Blue Tomato soon! 😊
Katharina / Blue Tomato Customer Service
Not very good
Not very good. You order shoe size 46, they send a size too small.
Really not ok!
27 July 2026
Unprompted review
The Service was top!
The Service was quick, friendly and customer-oriented. Definitely not the last time I bought something at blue-tomato
27 July 2026
Unprompted review
Reply from Blue Tomato
Hi Peter,
Thank you for your great review! We're delighted to hear that you were happy with our service and that our team could assist you. Knowing that you'd shop with us again is the best compliment we could receive.
We hope you enjoy your purchase and look forward to welcoming you back soon! 😊
Katharina / Blue Tomato Customer Service
The refund processs is so slow
The refund processs is so slow. I wonder if I ever get any refund. It's my first and last time i'm ordering from them.
17 July 2026
Unprompted review
Reply from Blue Tomato
Hello!
Thank you for your feedback. We're sorry to hear that the refund process has taken longer than expected and understand how frustrating that can be. Refunds can sometimes require a few additional processing days depending on the payment provider and banking institution involved.
Please be assured that we always do our best to process returns and refunds as quickly as possible. We apologize for the inconvenience and appreciate your patience. If there are any outstanding issues with your refund, our customer service team will be happy to help.
We hope you'll give us another chance in the future.
Katharina / Blue Tomato Customer Service
Great customer service!
I ordered a few shirts a couple of weeks ago and our local courier decided to send them back to the warehouse immediately instead of delivering them to a pick-up point. I contacted Blue Tomato about this and they were most helpful by giving me an update on the status and offering a full refund, or re-shipping the shirts at no additional costs. After informing them that I would still like to have the shirts, I was then nicely updated that they were sent out again, along with a new tracking number.
5/5 and my compliments to Katharina and her colleagues!
3 July 2026
Unprompted review
Reply from Blue Tomato
Hello Frank,
Thank you so much for your kind words and for your patience throughout this situation! We are sorry to hear that the courier sent your package back instead of delivering it to the pick-up point, that is certainly not the experience we want for our customers.
We are really glad our team could step in quickly and get your shirts back on their way to you. We will make sure to pass on your lovely compliments to Katharina and the rest of the team, they will be thrilled to hear this!
We hope you enjoy the shirts and look forward to welcoming you back soon!
Kind regards,
Melissa / Blue Tomato Customer Service
I bought these jeans from an offline…
I bought these jeans from an offline store, and after only two months they tore at the embroidered area on the back pocket/seat. I have worn them only 3–4 times since purchasing them, so I am very disappointed with the quality. Considering how little they have been used, I would not expect this kind of damage to occur so quickly.
8 February 2026
Unprompted review
Reply from Blue Tomato
Hello Kirill,
Thank you for reaching out and we completely understand your disappointment. Jeans that tear after only a few wears are absolutely not the quality standard we or our brands stand for.
The good news is that we offer a 2-year warranty after purchase, so you are well within your rights to make a claim! You are welcome to visit one of our Blue Tomato shops in the same country where you made your purchase and bring your receipt along.
If you can no longer find your receipt, no worries at all. Simply contact our customer service and we will be able to look up your purchase with the payment date and location details.
We hope to get this sorted for you as quickly as possible!
Kind regards,
Melissa / Blue Tomato Customer Service
Broken Snowboardboots
Broken Snowboardboots
Within 2 weeks both toeboxes broke on my boots. Send a E-mail with photos and video, I got an fast reply, I send boots back and got my moneyback. Great service as always! Thank you
29 June 2026
Unprompted review
Reply from Blue Tomato
Hello,
Thank you for your kind words! We are sorry to hear that the boots broke so quickly, that is definitely not the quality we expect from the gear we all use and sell. We are glad however, that our team could handle your case quickly and get everything sorted for you smoothly.
We hope to welcome you back soon and that your next purchase brings you more joy!
Kind regards,
Melissa / Blue Tomato Customer Service
i’ve been waiting for my package for…
i’ve been waiting for my package for over a week now even though the delivery time said between 3-5 days. i’m very disappointed and i’m now wondering if i’m even going to receive my package at all because it’s been at the same place for days….
29 June 2026
Unprompted review
Reply from Blue Tomato
Hello Sye,
Thank you for reaching out and we are truly sorry for the delay with your package. We completely understand your frustration, especially when the tracking has not been moving for several days.
Unfortunately, we experienced some issues with packages being delivered to the Netherlands during May and June, and several orders were affected by this. We are glad to hear that your package finally arrived on the 1st of July, and we sincerely apologize for the wait!
We hope to see you back soon and that your next order reaches you much faster!
Kind regards,
Melissa / Blue Tomato Customer Service
Reply from Blue Tomato
Hello Pavel,
Thank you for your feedback! Fast delivery and perfect sizing are exactly what we aim for, so great to hear it all worked out!
We hope to see you back soon!
Kind regards,
Melissa / Blue Tomato Customer Service
No problems
18 June 2026
Unprompted review
Reply from Blue Tomato
Hello Alice,
Thank you for your feedback, no problems is exactly what we like!
We hope to see you back soon!
Kind regards,
Melissa / Blue Tomato Customer Service
Bought 2 tshirts and a pair of jeans.
Bought 2 tshirts and a pair of jeans.
Came to a ridiculous £168.
Kids birthday so I bit the bullet and paid. Due out for delivery this morning, FedEx tells me I need to pay £65.05 in duty and import tax. Blue tomato say they changed their policy for uk because of brexit. Ok so we have been in brexit 2 years and they didnt charge me import tax last year. They told us to read ts & cs. OR YOU COULD STATE IT CLEARLY ON YOUR CHECKOUT!!!!!!!!
Edit reply: uk left the eu in 2020. We've bought from you many times over the years including 8 months ago and still have the email receipts as proof and I sure as hell didnt pay duty then. You changed the rules recently. So this review is for people who dont want to buy from you and get ripped off.
12 June 2026
Unprompted review
Reply from Blue Tomato
Hi Louie,
Thank you for your review. We'd like to clarify that the £65.05 was not charged by Blue Tomato but by the UK customs authorities and collected by the carrier on their behalf. Since the UK left the EU, imports from EU countries may be subject to customs duties, import VAT, and handling fees, depending on the value and contents of the shipment.
We understand that this can be frustrating, especially if you did not encounter such charges on a previous order. However, customs assessments can vary depending on the order value, product categories, and the regulations in place at the time of import. We do provide information regarding potential import charges for UK deliveries in our shipping information and terms, as these fees are outside of our control and are not retained by Blue Tomato.
We appreciate your feedback regarding the checkout process and will pass it on to the relevant team.
Kind regards,
Katharina / Blue Tomato Customer Service
Always very helpful and great products…
Always very helpful and great products as well!
10 June 2026
Unprompted review
Reply from Blue Tomato
Hi Fredrik,
Thank you so much for the awesome feedback! 😊 We're really happy to read that you are happy with our service and products ! See you soon online or in store !
Kind regards,
Marie / Blue Tomato Customer Service
Website promised delivery within 3-4…
Website promised delivery within 3-4 workdays. Ordered on Saturday, now on Monday next week still nothing in. Needed my gear two days ago...
8 June 2026
Unprompted review
Reply from Blue Tomato
Hi,
Thank you for your feedback, and we're really sorry about the delay, this is clearly not up to our shipping standards.
Your order was shipped on the first business day after your purchase. Unfortunately, there is currently a major issue at the sorting hub in Cologne, where the Austrian postal service hands parcels over to the Dutch postal service – many parcels have been stuck there for far too long, impacting our business and many others in deliveries to your country. We sincerely apologise for this situation.
Please contact our customer service by phone, e-mail or chat so we can discuss possible solutions together and find the best option for you as quickly as possible.
Kind regards,
Marie / Blue Tomato Customer Service
My delivery was 2 months late
My delivery was 2 months late. I send an e-mail and they told me where my package was. They told me to wait. My package is now delivered. The service was good!
2 June 2026
Unprompted review
Reply from Blue Tomato
Hello Manon,
Thank you for your patience and for sharing your experience with us! We are truly sorry that your delivery took two months. Unfortunately we had to start an investigation on your package, which can happen from time to time but is certainly not something we want our customers to go through.
We are glad to hear that your package has now arrived and that our service was helpful throughout the process.
We really hope that your next order will go much more smoothly!
Kind regards,
Melissa / Blue Tomato Customer Service
Quite fast and reliable shipping
21 May 2026
Unprompted review
Reply from Blue Tomato
Hello Tadej,
Thank you for your feedback – fast and reliable shipping is something we always strive for, so it's great to hear it delivered!
We hope to see you back soon!
Kind regards,
Melissa / Blue Tomato Customer Service
unreliable
made an order with an express courier, waited for several days just to find out my order is to arrive due a month later. nonsene.. if you don't have the products, don't lie to the customers and sell dreams about getting them! on order it said "delivery time" while on user account it stated "shipping time" - so it's not being even shipped for two weeks?? now I missed the opportunity to actually get those items elsewhere, cos they sell out fast! not sure when I will even get the refund now. super frustrating to deal with.
15 May 2026
Unprompted review
Reply from Blue Tomato
Hello Paulius,
Thank you for your feedback and we are truly sorry for the frustrating experience you had with your order. We completely understand how disappointing it must have been to wait several days only to find out your delivery was delayed, and we sincerely apologize for the confusion around the delivery and shipping times shown on our website.
We have already reached out to you via email with more details. The good news is that all of the items you ordered are now back in stock, and we have reserved them for you in case you would still like to go ahead with your order.
Again, we are very sorry for the inconvenience caused and hope we can make it up to you!
Kind regards,
Melissa / Blue Tomato Customer Service
Great experience at the store
Great experience at the store. The staff was very friendly, helpful, and professional. Even though I didn’t buy the wheels there, they still helped me change them without any problem. You can really tell they care about customers and the skate community. Excellent service, great atmosphere, and very knowledgeable staff. I highly recommend this shop!
8 May 2026
Unprompted review
Reply from Blue Tomato
Hello Tibor,
Thank you so much for this amazing review! We believe that being part of the skate community means helping out wherever we can, so we're really glad our staff could assist you with the wheels.
We hope to see you back in the store soon!
Kind regards,
Melissa / Blue Tomato Customer Service
I had a fantastic experience with Blue…
I had a fantastic experience with Blue Tomato’s customer service. I was looking for a Roxy snowboard bag and needed it delivered quite quickly. The team truly went above and beyond to make it happen—they arranged express shipping and ensured everything was handled smoothly.
The bag itself is excellent quality, and it accompanied me perfectly on an amazing trip through the French/Swiss Alps.
Top-notch service from start to finish. A special thanks to the Austrian and Norwegian Blue Tomato team for their outstanding support!
4 March 2026
Unprompted review
Reply from Blue Tomato
Hello Jana :)
Thank you so much for this wonderful review. We're so glad we could help get your Roxy snowboard bag to you in time, and it sounds like it was put to great use on an incredible trip through the French and Swiss Alps!!! What an adventure!!!!!
We'll make sure to pass on your kind words to our Customer Service team they'll be thrilled to hear this!
We hope to help you gear up for your next trip soon!
Kind regards,
Melissa / Blue Tomato Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.