bloobloom Reviews 1,126

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond to assist with frame selection and eye tests without being pushy. Many appreciate the professional and efficient service, highlighting the smooth user experience and the personalized attention received. However, some people were dissatisfied with the product and service, citing issues with incorrect prescriptions that led to blurry vision or discomfort. A few reviewers also mentioned problems with after-sales support, including frames that were uncomfortable or faulty, and a lack of resolution for these issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report positive experiences with product, particularly praising the stylish and unique designs,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the helpful, professional,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first in-store experience with Bloobloom has been great, Badereddine was very attentive and helpful whilst still giving me the time and space to make my own decision about the styles I liked. The s... See more

Company replied

Rated 5 out of 5 stars

Friendly & knowledgeable people. Being very nervous Martin immediately put me at ease & picked the frames I desired just by my description! The eye test wasn’t rushed, very thorough & everything ex... See more

Company replied

Rated 5 out of 5 stars

Lovely, smart store presenting affordable, yet stylish eyewear. All the staff were very friendly and approachable but in particular San who helped me. He recommended styles but also let me get o... See more

Company replied

Rated 5 out of 5 stars

I visited the White City store and had a fantastic experience with Hana. She made me feel so welcome after a poor, sales-aggressive experience at another optician. Her knowledge was amazing, consideri... See more

Company replied


Company details

  1. Glasses Store

Written by the company

Prescription glasses and sunglasses from £95, all in. For every pair sold, a pair is donated to someone in need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Gorgeous glasses from an excellent company. They've got it right.

The whole set up is brilliant. I had two home trials and made my choice of frames. I've ordered glasses online a lot, but these frames are really lovely. They look and feel beautiful. Really well made and robust without being clunky - result of good design. I am also thrilled that they donate a pair of glasses for each pair ordered. Just great.

9 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Annie,

Thank you for this wonderful review! We are so pleased the home trial worked out so well for you 🌟
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Very friendly and professional…

Very friendly and professional salesperson. Great store!

11 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Susan,

Thank you for the great feedback. We are pleased you enjoyed your visit! 😊
Hope to see you again soon.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great overall experience

Bought my second pair from bloobloom as I really enjoy the philosophy behind the brand and designs of the glasses. Had a really great experience both times and Abdul at the Canary Wharf shop was really knowledgeable and helpful. Will definitely revisit when considering new glasses!

1 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for coming back to us for your second pair🌟 We are delighted that Abdul looked after you so well. See you again for the third pair!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I came for a free eye test and…

I came for a free eye test and prescription, and haven`t left the pence there, but I received a great customer experience. Wall and Viraj were great. Thank you, guys, for all your work.

9 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Oleksandr,

Thank you for the lovely feedback! We are really glad Wael and Viraj made your visit such a positive one. Everyone is always welcome, whether purchasing or not 😊
Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

From start to finish excellent!

From start to finish, this has been a very positive experience.Beautiful glasses, ethical and tiptop service from all in the team at the Covent Garden branch.Thank you!

28 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Di,

Thank you for your feedback! We are so pleased the whole experience at Covent Garden hit the mark from start to finish 😊 Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Westfield White City

I visited the Bloobloom store in Westfield White City twice, and on both occasions I was assisted by Wael.

He was consistently warm, personable, and refreshingly honest. Rather than simply trying to make a sale, he took the time to understand what would genuinely suit me and offered thoughtful, tailored advice.

His professionalism, patience, and natural friendliness made the whole experience feel easy and enjoyable. It’s rare to come across service that feels this sincere — I truly appreciated it.

7 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Ella,

Thank you for this great review! We are thrilled to hear that Wael made both of your visits such a positive experience 🌟 We'll make sure he hears about this.
Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

A great experience

It was the free eye test that intrigued me first but when I went in all the staff was very attentive and helpful, especially Martin who showed me a range of glasses and helped me with advice and the purchase. Also really liked how my prescription was properly explained to me. Thanks guys!

6 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Evi,

We are really pleased Martin and the team made such a good impression, and that everything was clearly explained along the way 😊
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

San is a star!

Efficient and very helpful service from San. He was so friendly and honest, I really enjoyed my shopping experience at Bloombloom! So excited for my new sunglasses

6 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Tee,

Thank you for the great feedback! We are so pleased San made your visit such an enjoyable one 😊
Enjoy your new sunglasses!

Kind regards,
The bloobloom Team

Rated 4 out of 5 stars

My wife and I are so happy we found…

My wife and I are so happy we found bloobloom.
After 2 years of searching for glasses we managed to buy 2 at bloobloom on the same day! The assistant male who helped us was amazing he did everything he could to ensure we found the right glasses. He also managed to squeeze us into for an eye test for free! We were highly satisfied with his service and support the entire experience was made perfect by him.

Arpit is the assistant who helped us he was perfect.

It’s rare to get human customer services these days and bloobloom staff proved that it is effective to have people support people.

We are grateful and will continue to recommend bloobloom. I’ve put 4 star only because the store floor could use some tidying up but the service was 5 stars by Arpit. Who did everything he could to ensure we left satisfied.

3 April 2026
Unprompted review
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Reply from bloobloom

Hi Rilwan,

Thank you so much for this wonderful review! We are delighted to hear that Arpit helped you both find the perfect pairs after such a long search 🌟 We'll certainly take your feedback about the store on board too. Arpit will be thrilled to hear your kind words.
See you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Absolutely loved the team in the…

Absolutely loved the team in the Westfield branch. So friendly and welcoming, I honestly didn’t want to leave! Thanks to Dua and Yasmin for being patient and helping while I took ages to decide. There was also a very lovely gentleman who helped whose name I don’t remember but me and my sisters were extremely pleased with the customer service. I will definitely be a loyal customer from this experience! Thanks bloobloom team ❤️

Aisha + sisters :)

4 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Thank you, Aisha and sisters, for this wonderful review! We are so pleased to hear that Dua, Yasmin and the rest of the Westfield team made you feel so welcome ❤️ We'll make sure they all hear about this.
We look forward to seeing you all again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Dua was extremely helpful

Dua was extremely helpful. Was able to pick out some nice frames that suited me very well.

3 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Munira,

Thank you for the lovely feedback! We are happy to hear Dua helped you find the perfect frames 😊

Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I came to Bloobloom on Carnaby Street…

I came to Bloobloom on Carnaby Street for an eye test and to purchase some new glasses as I was long overdue. When I arrived I was greeted by all the friendly staff who explained the process. I had my eye test and when it came to selecting a pair of glasses Saj couldn’t have been more helpful. He really went the extra mile to ensure I had the chance to explore different styles and his expertise led me to purchase some glasses I would likely have never taken off the shelf. He was so friendly and super helpful and really made the experience that much more enjoyable

2 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for this great review! We are really delighted to hear that Saj made such a difference to your visit🌟 We'll make sure to pass on your kind words.
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Very easy and smooth

Very easy and smooth. Abdul was an absolute professional and very friendly.

3 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Nenlep,

Thank you for the great feedback! We are really glad Abdul made the whole experience so effortless 😊
Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Very good experience

Very good experience. Staff were super friendly and very helpful when helping me choose the best frame.

1 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi James,

Thank you for the kind words! Great to hear the team helped you find the right frame 😊
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

We had a really good experience at…

We had a really good experience at Bloobloom with Wael. Super helpful, patient and friendly. Thanks again !

1 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Hoyam,

Thank you for the great feedback! We are glad Wael made the experience so smooth and enjoyable 😊
Hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, super helpful staff in the store in Westfield Shepherds Bush. A genuinely enjoyable experience!

1 April 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Abigail,

Thank you for the lovely words! Really glad the Westfield team made it such an enjoyable visit 😊
We hope to welcome you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Westfield London best branch!

I went to the Westfield branch and they were amazing, I didn’t feel uncomfortable, they made me feel welcome and Dua was sooo kind and helpful. I loved the glasses I picked out too!

28 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Ava,

Thank you for the great feedback! We are really glad Dua and the Westfield team made you feel so at ease 😊
Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Bloobloom is brilliant

Had such a great experience with Emmanuel Taylor at Bloobloom today. From the moment I walked in, he was incredibly welcoming, professional, and attentive. He took the time to really understand what I was looking for and helped me choose a pair of glasses that I absolutely love—ones I probably wouldn’t have picked out on my own.

What stood out most was his attention to detail. He carefully checked the fit, made sure everything sat comfortably, and adjusted them perfectly so they felt just right. He also explained everything clearly and patiently, which made the whole process feel easy and reassuring rather than overwhelming.

It’s rare to come across service that feels this thoughtful and personalised. I left feeling genuinely pleased with my choice and confident in my purchase. A big thank you to Emmanuel for making it such a smooth and enjoyable experience—would highly recommend!

31 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Sadia,

Thank you for such a great review! Emmanuel will be delighted to hear this 🌟
We hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Such a Good Experience!

Everything was amazing - the store was gorgeous, the service was super friendly and efficient. As soon as I came in they saw my glasses and took them to tighten them up and make them better for me even though they're not blooblooms! My free eye test was smooth and quick, then they assisted me in picking some frames - ever member of staff I interacted with was very friendly and professional, but Abdul especially was an absolute star! He's clearly very knowledgeable and enjoys helping people find what best suits them and allignes with their own style, he made me feel super comfortable and was a fun, patient, and engaging person to work with! Furthermore you can pay in installments which makes the stylish frames and more luxury feel of the store accessible, cannot recommend enough!!

30 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Mae,

Thank you for this wonderful review! It's great to hear Abdul and the team took such good care of you 😊
We'll pass your words on to Abdul and the team.
Enjoy your new frames!

Kind regards,
The bloobloom Team

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