Blokesbags Reviews 

I purchased a bag on Friday afternoon and it arrived on Tuesday morning. Typical me, looked at the reviews after purchasing and became a bit apprehensive. Any doubt has been totally diminished! Well packaged, perfect condition, and a great price in their Black Friday deal! Would recommend !

It would be zero if I could go that low.
I've been waiting nearly 2 weeks for my order to even ship ( a gift for someone ) and they have only just decided to tell me they are unable to locate the bag I ordered.
This is after several mails and calls where I was told I was now on a 'priority' list and the goods will be with me the next day.
Tried calling again this morning, unable to get through due to training apparently.
Reading the other reviews here, it sounds like they are often training. Mmmm!
Lets see if the refund comes swiftly. It had better.

Terrible customer service. Impossible to cancel an order unless you're willing to pay £12.50 cancellation charge EVEN THOUGH their phone lines were closed for training and an email was sent the previous day, just not picked up on so I had no way to actually reach the company prior to dispatch. Employees gave conflicting advice. Would not recommend. 0/5

They kept asking for my review, so I thought I’d post one. In early May 2022 I was looking for a good, sturdy, well made leather bag (Ashwood Chelsea Range Brown). Searched Internet and found them. Checked their credentials then visited website. Found a bag that suited my requirements. The price was reasonable, and cheaper than the bag I was replacing and got 15 years ago. The website gave enough info and a couple of photos of the bag’s interior, which helped me make a decision to get it. I got an email from BB informing me they’d got my order and it arrived promptly, which I wasn’t expecting because deliveries have been slow during this pandemic period. But yeah, I was well satisfied with my bag and the way BB handled my order. I’m a happy customer.

I must admit that I ordered a bag before seeing some less favourable reviews here, so started to panic yesterday when my bag had not arrived. So I called - phone was answered within seconds. They checked and DHL had marked it as delivered - which I knew was impossible. Blokesbags looked into it and discovered that was an error on DHL's side, and got the bag delivered to me on the day I called. And the bag is great. So not 100% smooth but they sorted things out really well and followed up with me today to check that DHL's site wasn't telling fibs again. Very impressed.

I am so livid about my order from this company! It's farcical!
I ordered these important items expecting 'next day delivery' - well in time for 21st June.
So far we are now at Day 6, almost 7!! The items purchased and already debited, are not low value items - which makes this even more irritating.

I have had DHL notifications that it will on 17th June.
No idea what happened to that.
Then delivery Monday 21st June.
Then after 2 emails, Facebook messenger (no response) , and a phone call (no follow up call as promised by someone called Sam) - I get an email notification from the company that it's arriving TODAY.
We have waited for the imminent arrival to now be told by DHL that it'll be Monday - if at all! As delays in shipment and to 'contact the sender'!!

The way this company is being run is so unprofessional. It's neigh on impossible to speak to anyone working for them. It's certainly impossible to find out when goods PAID FOR will arrive.
And now a total let down for gifts for the recipient on Monday.

YET AGAIN waiting to see if any updates - hopefully whilst we're still in June 2021.

My advice for any future customers is to shop elsewhere!

Purchased a wallet last Christmas. Not even a year has passed but already faulty.
Contacted the details I had to ask for assistance in the matter.
Was informed no longer the same owners but they have taken over the website last May.
My complaint is bad Customer Service. Was not prepared to offer any assistance in my plight for repairs. Just gave me excuses and an incorrect telephone number.
So what will they be like with their own goods re Customer Services? I wonder??