Bloc Hotels Reviews 25

TrustScore 3 out of 5

3.0

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Rated 2 out of 5 stars

Attracted by its adjacency to airport security in south terminal we booked a night prior to our early morning departure. The room was compact but certainly adequate for our brief stay, the wet r... See more

Rated 5 out of 5 stars

As someone who gets stressed flying and getting to the airport this was absolutely perfect in terms of being directly next to the entrance to security and departures. The room was super modern and cle... See more

Rated 5 out of 5 stars

We stayed at the bloc gatwick last week. We won’t use the premier inn any more as stick and tired of rude staff broken light fittings sticky surfaces and a two in the toilet. Bloc was fantastic, e... See more

Company replied

Rated 1 out of 5 stars

BLOC by name BLOC by nature Thought I try a different hotel for one night, one of the WORST accommodation I’ve ever had, room so basic I felt I’d been put in a holding cell (Cell block H sp... See more

Company replied

Company details

  1. Capsule Hotel

Written by the company

Bloc is a short-stay hotel designed to give you the very best of everything needed to sleep, shower and step out fresh into a new day. Lightspeed Wi-Fi, high-powered showers, sound-proofed rooms and big comfy beds. It is everything you need, and none of what you don't. No bells, whistles, just pure rest and relaxation.


Contact info

3.0

Average

TrustScore 3 out of 5

25 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Middle of the night room change required

Attracted by its adjacency to airport security in south terminal we booked a night prior to our early morning departure.
The room was compact but certainly adequate for our brief stay, the wet room was clean and dry.
Regrettably we were awoken by the rainfall shower which had decided to randomly start dripping a few hours after we went to bed.
Not being able to effectively put an end to this disturbance we contacted the night manager who advised us that an alternative room was available.
We therefore gathered our belongings, dressed and relocated. Sadly the mattress in this alternative room wasn’t a patch on that of the first the last few hours available weren’t exactly sound.
I’ve since contacted Bloc Hotels directly but they’ve not chosen to reply.
All in all a pretty poor experience which I wouldn’t repeat, especially as it would appear the dripping rainfall shower issue is not uncommon.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

As someone who gets stressed flying and…

As someone who gets stressed flying and getting to the airport this was absolutely perfect in terms of being directly next to the entrance to security and departures. The room was super modern and clean and great value for money. We got upgraded to a room with a window but my dad's room without a window was still absolutely great. They also facilitated booking our valet parking which was great and the fast track security was a nice touch. Would definitely recommend for people who want a stress free start to their travels

7 November 2025
Unprompted review
Rated 1 out of 5 stars

WARNING!

WARNING!
All cost is not included!!!!
Just booed Bloc hotelat Gatwick airport. First the price was around 150 euros and the they added tax and service charge on top of that at 80 euros. Unfortunatly my son pressed through this to quickly, so now have to pay a HORRIBLE PRICE for this.
They also charge in US dolars why.
NEVER AGAIN!!!

13 September 2025
Unprompted review
Rated 1 out of 5 stars

My company booked me a windowless room…

My company booked me a windowless room for 4 nights in Bloc Birmingham,this is the smallest room I have stayed in since the boxroom I had when I lived at home, nowhere to hang clothes nowhere to sit bar the bed which is as stiff as a board I've slept on softer floors and the pillows are rock hard, the shower is maybe 4ft square and that has the toilet and basin in so when you're in the shower the whole room toilet and everything gets soaked. It's now 4.45am I've been awake since about 3am when I got woken up by voices in the corridor before one of them shouted night sleep well to their friend I was woken up the night before by banging doors in the middle of the night. I'm going to grab a shower very soon pack my bags and check out I won't be back for the other two nights that are booked these rooms are a joke not comfy after a day's work ok for one night after being out all night and drunk 😕

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Great hotel in Gatwick departures

We stayed in an Aspire room at the Bloc hotel in Gatwick. I know the room concept is minimal so I upgraded to get room to put cases, relax and watch the planes as a bonus. Could not fault this room. Price wise it’s more than a Premier but less than a Hilton room. This was exactly what we needed to de-stress the flight experience. Booked in the night before the flight, made use of their discount offers for food and drinks, remotely checked out, dropped the room cards in the box at the lift and straight down to level 2 checkin with fast track tickets. From check in, through security in 30 minutes in a crowded departure area. Perfect stay, we will be back for more of the same.

15 December 2024
Unprompted review
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Reply from Bloc Hotels

Hi David,

thank you for your wonderful feedback.

We’re thrilled to hear that your Aspire room offered the extra space and relaxation you needed, with the bonus of plane views to enhance your stay. It sounds like the seamless check-in and fast track security made your pre-flight experience stress-free, which is exactly what we aim for. It’s lovely to know you enjoyed the discounts and remote check-out as well.

We look forward to welcoming you back for another perfect stay.

Best wishes, Katie

Rated 1 out of 5 stars

Ridiculously small room!

Ridiculously small room at the Bloc Hotel Gatwick. Yes, I get it. Space is at a premium in an airport so I wasn't expecting a massive room.
But what do people in airports have? Luggage.
Two of us with only one suitcase each and we couldn't move. Nowhere to put a suitcase, let alone open it and get at the contents.
No where to hang a towel, no where to put anything at the side of the bed, ie your phone/alarm clock. And access to the bed from one side only, so you have to climb over your parter to get into bed.
It's redeeming feature... it is in the terminal. But unless you are a solo traveller with just a carry on bag... forget it!

20 November 2024
Unprompted review
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Reply from Bloc Hotels

Hi Robin,
thank you for sharing your thoughts.

It sounds like the Vista room didn’t fully meet your expectations for space. We do aim to make sure our marketing accurately represents the room sizes with updated pictures and dimensions so guests can choose what suits them best. For more space and amenities, we’d recommend our Aspire or VIP rooms.

We’re glad you appreciated the convenience of staying within the terminal and hope we can welcome you back to a room that better meets your needs.

Best wishes, Katie

Rated 5 out of 5 stars

Can’t fault Bloc Gatwick

Can’t fault Bloc Gatwick. Use this place night before US flights a few times and it’s always perfect way to get good nights rest before a long travel day. Clean, steps away from checkin and security. Given its location its price is very competitive.

9 August 2024
Unprompted review
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Reply from Bloc Hotels

Hi Nick,

thank you for your lovely feedback.

It’s fantastic to hear that Bloc Gatwick has become your go-to for a good night’s rest before long-haul flights. The convenience, cleanliness, and value are what we strive for, so it’s great to know they make your travel experience smoother. We hope to welcome you back again soon.

Best wishes,
Katie

Rated 5 out of 5 stars

Bloc hotel Gatwick the customer service…

Bloc hotel Gatwick the customer service was 5 star, and the room was very modern, spacious and luxurious too. The reason I would book accommodation there again is the rooms are very quiet, even with the flights landing and taking off, I manged to get a good night sleep.
*Fantastic stay*

27 January 2024
Unprompted review
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Reply from Bloc Hotels

Hi Fungai,

thank you for your wonderful feedback.

We’re thrilled to hear you had a fantastic stay and that the customer service, room quality, and peaceful atmosphere helped you get a good night’s sleep. We look forward to welcoming you back to Bloc Hotel Gatwick for your next trip.

Best wishes,
Katie

Rated 5 out of 5 stars

Enjoyed my stay and whole experience

Enjoyed my stay and whole experience, got a cheaper deal booking direct and they gave me free fast track security vouchers which was handy. Rooms are small but I knew that when I booked, for a short stay inside an airport it’s fab! They’re super clean, work well and we had a good sleep. Staff are very friendly & helpful too. Steps away from departures! Would stay again for sure.

2 March 2024
Unprompted review
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Reply from Bloc Hotels

Hi Laura,
Thank you for your kind feedback.

We’re so glad to hear you enjoyed your stay and that the fast track security and direct booking deal worked well for you. It’s great to know you found the rooms clean and comfortable for your short stay. We look forward to welcoming you back for another easy and convenient stay at Bloc.

Best wishes, Katie

Rated 1 out of 5 stars

I got bitten like crazy from bed bugs…

I got bitten like crazy from bed bugs ..
One I saw was Huge
I told them they just denied it ..
I’m still itching and have a rash ..
Today they reply again in denial. I know what a bed bug looks like why on earth would anyone say they were there if it needed there were not? It wasn't pleasant.

11 January 2024
Unprompted review
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Reply from Bloc Hotels

Hi Joanne, after your stay, you messaged us at Bloc and we instantly went to the room and checked it out. Fortunately, there was no sign of an infestation and in any event we have stringent procedures to ensure there's never an issue with bugs here. We asked for any photos that could help identify the problem you reported but heard nothing back from you about that. We carried out a really thorough investigation and there just wasn't any evidence to support what you've claimed. It's really disappointing that you're prepared to review Bloc so negatively when we've done everything we can to demonstrate this was not the case. With best wishes Sarah

Rated 5 out of 5 stars

Staying at bloc gatwick

Staying at bloc gatwick, checked in by Archie, very helpful and knowledgeable receptionist, just what you need after a long drive. So far so good.

7 January 2024
Unprompted review
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Reply from Bloc Hotels

Hi Darren, thanks so much for this. The delightful Archie was really pleased with your feedback. I hope you had the best stay with us and will be returning next time you need to spend the night at Gatwick. All the best Sarah

Rated 1 out of 5 stars

No swinging cats 2023

Stayed at the Gatwick one in July 2023. Paid extra so we could have a window but it didn’t improve the fact that we were staying in a box with a glass toilet. For the price we could have and should have stayed at one of the Hilton’s or the Sofitel. Never again and wouldn’t recommend if you have cats to swing.

22 July 2023
Unprompted review
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Reply from Bloc Hotels

Hi there, I can see you stayed with us 6 months ago and have posted anonymously so I can't check your booking. Some of our rooms are compact at just 9.5m sq, but we also have much more spacious rooms, it just depends on what you decide to book. If you'd arrived and let us know you were unhappy with your room we'd certainly have done everything we could to move you to a room where you'd feel comfortable. We want all our guests to leave us wanting to return. I'm sorry you wouldn't recommend Bloc but take a look at Tripadvisor for example, for some balance, where you'll see lots of fantastic reviews. Best wishes Sarah

Rated 1 out of 5 stars

BLOC by name BLOC by nature

BLOC by name BLOC by nature
Thought I try a different hotel for one night, one of the WORST accommodation I’ve ever had, room so basic I felt I’d been put in a holding cell (Cell block H springs to mind) for the night,
Corridors to the rooms poorly lit.
Room felt claustrophobic.
Dark & dingy, 
NO bins to put anything in ie sweet wrappers, basic stuff you throw away.
NO privacy in the bathroom when wanting a number 2 or 1’s for that matter especially when there are 2 sharing.
NO glasses for drinking out of.
King Sized Bed with only one side to exit proved to be a challenge over night clambering over to get to the bathroom.
I should have stuck with one I most definitely liked SOFITEL and used many times.
In short customers basic needs out the window replaced with quick turnaround, BAD policy corridors to the grooms so dark poorly lit room felt claustrophobic dingy,

7 August 2023
Unprompted review
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Reply from Bloc Hotels

Hi Sergio, I'm so sorry to see you had a negative experience with us at Bloc. We've tried to make it clear in all our advertising and marketing what we're offering here. Compact, cosy and comfortable rooms in a tranquil environment, enabling you to get a perfect night's sleep before you have to set off on the next leg of your journey. We've chosen neutral decor and lighting to create a feeling of calm in the midst of the busy terminal. We have rooms with windows and those without, it's all a question of personal choice. It's disappointing that our concept didn't work for you but always feel free to reach out should you need to stay in the future. With all best wishes Sarah

Rated 5 out of 5 stars

Bloc hotel Gatwick

Bloc hotel, Gatwick South. Way booking process, comfortable but fairly basic rooms in an ideal location.

We also used the short stay parking service which was discounted when packaged up with the hotel.

Receptionist was efficient and friendly.

18 April 2023
Unprompted review
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Reply from Bloc Hotels

Hi Max, thanks so much for this great feedback. Yes, we offer great combined Park/Stay/Fly packages when you book directly with us, providing very discounted parking in both the North and South Terminals. It's also fantastic to see the Reception team made a great impression on you. We're genuinely happy to welcome guests to Bloc and always want you to want to return. Looking forward to the opportunity of hosting you here at Gatwick again soon. With all best wishes Sarah

Rated 5 out of 5 stars

Website confusing - but customer service and experience great

Have stayed last summer and booked again for Easter. After a very confusing experience with their website and concerns I had booked the wrong thing and was massively out of pocket, their wonderful customer service sorted it all out for me! Making an early flight a bit more palatable and a great way to start the holiday!

27 February 2023
Unprompted review
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Reply from Bloc Hotels

Hi Emma, thank you for sharing your experience.

We’re so pleased to hear that our customer service team was able to help resolve your booking concerns and put your mind at ease. It’s great to know that your stays with us have been a positive start to your holidays. Making those early flights more manageable is exactly what we strive for.

We’re looking forward to welcoming you again this Easter for another stress-free stay.

Best wishes,
Katie.

Rated 1 out of 5 stars

So i booked a room with parking and on…

So i booked a room with parking and on confirmation the parking was booked in the wrong terminal, they have No contact number for help just an email, three days after requesting help im still waiting. Now cancelled the whole booking, this not service in an arena that is full of great service.

3 February 2023
Unprompted review
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Reply from Bloc Hotels

Hi there,

thank you for your feedback.

I’m sorry to hear about the difficulties you experienced with your booking and the delay in receiving support. It’s disappointing that this situation led to you cancelling altogether. We always aim to provide a seamless service, and it’s clear we didn’t meet expectations on this occasion.

Your feedback will be shared with the team so we can work on improving our support and communication processes. We hope to have the opportunity to welcome you again in the future.

Best wishes, Katie

Rated 5 out of 5 stars

We stayed at the bloc gatwick last…

We stayed at the bloc gatwick last week. We won’t use the premier inn any more as stick and tired of rude staff broken light fittings sticky surfaces and a two in the toilet.

Bloc was fantastic, easy to check in gave us a accessible room as my hubby DC now uses a wheelchair, discount at M&S a bonus and if you book a vip offer you get fast track security which we didn’t need as booked airport special assistance but could be worth it saving £6 each. Check out simple and will definitely be top of list

5 January 2023
Unprompted review
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Reply from Bloc Hotels

Hi Darron,

thank you for your kind feedback. We’re delighted to hear that your experience at Bloc Gatwick was so positive, and we're especially pleased that our accessible room met your needs. It's wonderful that the discounts and fast track security added to your convenience as well.

We look forward to welcoming you back in the future and making your next stay just as enjoyable.

Best wishes, Katie

Rated 2 out of 5 stars

Budget hotels like Premier Inn do it better

Staff were brilliant. Very helpful and pleasant. Bed was comfortable. Location was great and very convenient for the city centre.

Hotel look a bit tired. If you have two people sharing a room one has to clamber over the other to get out of bed. Bathroom/ toilet/shower has a glass door so no privacy and is so small that you can not use the shower without getting everything including the toilet soaking wet which is not pleasant for the next person if a couple sharing. When we arrived the bathroom floor was wet so we had to paddle around in that and the shower head was hanging out of the ceiling . The room was noisy and traffic could plainly be heard and in the middle of the night got woken up by banging that was so loud you could feel the vibrations. Marketed as a as a ultra modern Japanese inspired hotel but is really just an exercise in cramming the most rooms into the smallest space to maximise profit.

Ok for singles but expensive for what it is.

Update: Just had a reply from Bloc. Only two years after the event. Apparently its my fault because I didn’t pick a bigger more expensive room. I understand that the cheaper rooms will have less facilities but but you would expect them to meet a basic standard and this room didn't.

10 December 2022
Unprompted review
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Reply from Bloc Hotels

Hi Marc,

thank you for your review.

We’re pleased to hear you found the staff brilliant and the location convenient.

It sounds like you stayed in one of our compact Sleep rooms, which are designed with short stays in mind. We do try to show the layout clearly with updated pictures and room dimensions on our site. For more space and added comfort, our VIP or Aspire rooms may be a better fit, offering more privacy and additional features.


We hope you might consider giving us another try in the future.

Best wishes, Katie.

Rated 5 out of 5 stars

Outstanding customer care

Outstanding customer care! This was my 2nd booking at the Bloc Hotel in Gatwick South terminal.
I have to say it’s the only time I have travelled to airport check-in totally stress free.
But I have to say I have never experienced such a caring and thoughtful customer service. I had unfortunate unforeseen circumstances with my 2nd booking and needed to contact them. They replied to my email immediately and were AMAZING!
Such a state of the art set up and easy check in and out makes it a must!
Highly recommend this hotel. Thank you Bloc you did well and I wanted others to know.

15 November 2022
Unprompted review
Bloc Hotels logo

Reply from Bloc Hotels

Hi Sheila,

thank you for your glowing feedback.

It’s wonderful to hear that your experience with Bloc Gatwick has been so positive, and that our team could provide the outstanding customer care you needed during unforeseen circumstances. We’re delighted that you found our set-up, check-in, and check-out process stress-free and efficient, making your trip even smoother.

Your kind recommendation means a great deal to us, and we’re thrilled to know we’ve left such a positive impression. We look forward to welcoming you back again in the future.

Best wishes, Katie

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