Blinds2Go Reviews 

What a helpful experience I have had with Blinds to go especially the agent Maria.Everything sorted and parts being posted to me asap.

Customer service excellent! They sort out any problem!

Punctual reliable
Good quality blinds. Bought several
The click 2 go is excellent

Lovely item ,no drill blind fits perfect ,highly recommend company ..

So easy to use to order. Absolutely 10 out of 10 and the quality incredible, Highly recommend.

greatt product and fitted and looked good

Andrea was so helpful and solved the problem for me. Excellent customer service rep !

I spoke to a lovely lady called Paige today who was very knowledgable and understanding, with regard to my problem with my new blind. And with out any hesitation she has solved my problem so swiftly Thank you
Sylvia 21

Ordered my blind unfortunately I mis-measured it I called customer services and was helped by a lovely advisor Manjo, who helped me out with a new order as I had paid extra just in case this happened, Manjo re ordered my blind again with absolutely no problems. First class service from start to finish. I had previously bought the same blind from a different company and paid nearly double for the same one from blinds 2go I am actually kicking myself that I never looked on the website before I ordered.

Simple to order, quick delivery and a premium product. Thank you.

I wanted an earlier delivery than quoted, so I spoke to their agent Sooraj who was very helpful and managed to resolve this for me. Very good service.

The worst customer service I have ever experienced.

my blind of under a year broke when the mechanism snapped. They state to offer warranty.
I phoned and was told I would be sent the replacement part. Over a week later it hadn't arrived so I phoned and was told it hadnt been sent so they will send. A week later the wrong part arrived. I phoned again and was told the correct part would be sent. A week later nothing so I phoned again and was told it was lost in the post so would send again. A week later another wrong part arrived. Again was told the correct part would be sent. A week later still no part and its been lost in the post again. I'm not waiting for it to be sent a 6th time and 2 months after first reporting the issue. I have purchased from them for my last 3 houses and would never use again. Awful. Customer service are not helpful in the slightest. Emailed the complaints email and no response 3 days later.

great value and easy to order

Sooraj made the experience easy and I am very pleased with the sure size guarantee.

Damilola was very helpful assisting me !

Avoid this company if you are wanting quality blinds that that work properly and are delivered in suitable condition.

I ordered 7 sets of Venetian blinds for my house. All were fine apart from 1. This arrived snapped and so I contacted customer service who arranged a replacement to be sent out. Great you would think? I thought so until the new ones arrived.

The new ones arrived, I put them up and the mechanism to lift them doesn’t work properly. When they lift, one side just slides right back down. I spoke to what I assume is a robot via email who suggested I check the 3 strings and adjust. I had tried that with no improvement, one side was still sliding right back down when being lifted and it felt like there was no tension in the string that lifts that side. There was tension in the 2 other strings that lifted the middle section and other side. The panel that sits at the top of the blinds was also damaged. I sent a video showing what the issue was and was told that it would be passed on to someone else. Of course, I heard nothing back so I called them.

I spoke to a lady who was hard to understand when she spoke. I explained the situation and how I had not had a response yet for the issue. She said that she will send some tape that I must use to try and fix the problem. I told her that I am not willing to use tape to try and fix an issue for something which should have arrived to me in full working order. This is not acceptable when spending so much money on blinds which should arrive in good condition and working properly. Do they not have a quality control department to check the blinds are fully functional before sending?

I told her that they can collect the broken blinds and the faulty blinds and that I want my money back. I was told that because I was not willing to try the tape, I would not receive a refund. So basically because I won’t try and fix a mistake they have made in production, I am not allowed my money back. As a customer, I should not be expected to fix a problem that they have made. Who knows how long that tape would work for? The whole point of paying them for a service is to fulfil that service and provide customers with what they have ordered, and not expect them to fix the issues which have been caused by the company themselves.

After a lot of back and forth and getting no where, I said that I would be taking this further as it is unacceptable. I’ve spent over £700 for the blinds for my home, and this is the kind of customer service I receive when I’ve had a broken set of blinds sent to me and a faulty set due to their incompetence.

I ordered a full set of blinds from them years ago with no problems. However I’ve noticed with these new ones that they are not as good quality as my old ones. The wooden slats are a lot thinner and feel flimsy. The quality has definitely gone down, as has their customer service. A money saving tactic by the company themselves maybe?

The lady on the phone put me on hold to speak to her supervisor. She came back and said that they will refund me the money for the faulty blinds, which after reading other peoples reviews, I’ve found that I’m extremely lucky to have been offered this. However, let’s see if they follow through with this and I do actually receive my refund.

From seeing other people’s disappointing reviews of this company, it seems that the reply they get from the company is that they will investigate these concerns to improve. It doesn’t seem like much is being done to improve but I suppose they will say anything to make it look like they are being proactive.

If you are thinking of ordering from them, don’t. Buy from somewhere else as the risk from ordering from here isn’t worth the stress and frustration. Next time I want to order blinds I will be going elsewhere. The old blinds I had from them had lasted years, but with the quality of these ones, I doubt they will last as long. I now have to look for new blinds to replace the faulty ones they have sent me.

To the member of staff who sees this review, please make sure that I receive my full refund otherwise I will be taking this further.

Order arrived a week later than expected. They did email us to apologise for the delay.

The blinds arrived measuring slightly smaller than I had measured the window to be. This and a very fiddly filler to fit around the edge meant that the blinds were definitely not black out.

Customer service appeared to respond with an AI bot generated email? Successive emails bounced back to me.

I had the pleasure of dealing with Mandira who processed my replacement part smoothly and efficiently.
A credit to the business.