Blackview Reviews 

3,893
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall due to widespread reliability and support issues. Customers frequently encountered faulty products, unexpected hardware failures, screens breaking, and poor battery life shortly after purchase. Consumers also described customer service as entirely unhelpful, extremely slow to respond, and dismissive when handling warranty claims. Buyers often felt ignored or blocked when trying to resolve their problems through official communication channels. Though some reviewers were happy with certain durable models and appreciated the helpful assistance, others faced ongoing technical challenges. A few users noted that getting spare parts or proper repairs proved exceptionally difficult and expensive.

What people talk about most

Product

Clients share ambiguous opinions on product, highlighting both durable features and significant hardware... See more

Customer service

People report negative experiences with customer service, noting that after-sales support is extremely slow... See more

Quality

Customers had negative experiences with quality, expressing deep disappointment over hardware failures that... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected financial burdens and... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing deep frustration with unresponsive channels and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a BL8000 for my partner for Christmas at the end of November. Arrived within a week, NOT WHAT IS SHOWN in video reviews though so BUYER BEWARE! the company have been the opposite of helpfu... See more

Company replied

Rated 2 out of 5 stars

Ar using black iew phones for nearly ten year without issue the one time I had an issue I was severely disappointed with the customer service. After carrying out the tests requested with the night vis... See more

Rated 2 out of 5 stars

Good phone software is annoying. Be prepared to have adware included with the phone. System wallpaper and sports notifications are forced on and cannot be turned off.

Company replied

Rated 4 out of 5 stars

Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The... See more


Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store

Written by the company

Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(3,893)

115 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good phone

Good phone, faster than I expected with responses and a very reasonable price. Seller is highly professional , great products.

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Promising Tech Brand

Have had a good experience with the BV8200 smart phone with its rugged looking case and and great screen which has really good clarity. The spec of the phone ensures I can run multiple apps in parallel. Had some questions on the hardware which the customer service answered promptly.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

I've purchased multiple products from…

I've purchased multiple products from Blackview, including phones, tablets, smartwatches, and earbuds, and have always been impressed. Their items are well-made, reliable, and offer outstanding value for the price. Delivery is always prompt, packaging is secure, and the quality easily rivals, if not surpasses, more expensive brands. Whether ordering directly from their website or through Amazon, I’ll definitely continue shopping with them.

2 February 2025
Unprompted review
Rated 5 out of 5 stars

Great value for money

Love my ear phones I have ordered from this company! They are as good as named brands for a fraction of the price and look like they should have cost far more than I paid. Ear phones were well packaged and quick delivery. Highly recommend

3 February 2025
Unprompted review
Rated 5 out of 5 stars

5-Star Experience with Blackview

I've had a fantastic experience with Blackview devices. I've used both their tablets and smartphones, and I have always been thoroughly satisfied with the quality and performance. Out of the four devices I purchased, one had a minor issue. However, after reaching out to their customer service, the problem was promptly resolved, and I received a replacement without any hassle.

What sets Blackview apart is their commitment to innovation and quality. Their devices are not only robust and durable but also come with user-friendly interfaces and impressive battery life. The attention to detail in both design and functionality makes their products a reliable choice, even under challenging conditions. I highly recommend Blackview to anyone in search of dependable and well-crafted technology.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

Good quality products from this company…

Good quality products from this company made at an affordable price.
Have bought a few products now from Blackview. A phone which was very affordable and functioned the same as higher priced brands. A tablet which was very affordable and worked brilliantly for my son. It also came with all the bells and whistles like case charger and even a screen protector.
Delivery was on time. Have not had to contact customer services as haven't had the need yet so can't comment on that.
Both products are still in use and working so I'm happy!

6 February 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Quality and Specs!

★★★★★ Outstanding Quality and Specs!

Blackview has truly impressed me with the high-quality finish and top-tier specs on their tablets and phones. Their devices not only look premium but also feel incredibly well-built, offering durability and sleek design in one package. The performance is outstanding, with smooth operation, sharp displays, and impressive battery life. Whether it's their rugged phones or high-performance tablets, Blackview consistently delivers reliable, feature-packed devices at a fantastic value. Highly recommended for anyone looking for quality without compromise!

3 February 2025
Unprompted review
Rated 5 out of 5 stars

Always a good experience

Always a good experience. I'm surprised to see so many poor reviews. I have purchase from Blackview on multiple platforms in the past and have used both their phones and tablets regularly... I've never had anything but a positive experience. Always fantastic products and always fast delivery and a professional service.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Always quality items

Have bought from Blackview several times. Phones, tablets, smart watches and earbuds and never had any issues. Always prompt delivery, well packed and great quality items. They are just as good as more expensive brands if not better. Will definitely use again, whether it's directly from their site, or through Amazon.

17 January 2025
Unprompted review

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