Blackview Reviews 

3,894
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, most reviewers were unhappy with their experience overall due to widespread reliability and support issues. Customers frequently encountered faulty products, unexpected hardware failures, screens breaking, and poor battery life shortly after purchase. Consumers also described customer service as entirely unhelpful, extremely slow to respond, and dismissive when handling warranty claims. Buyers often felt ignored or blocked when trying to resolve their problems through official communication channels. Though some reviewers were happy with certain durable models and appreciated the helpful assistance, others faced ongoing technical challenges. A few users noted that getting spare parts or proper repairs proved exceptionally difficult and expensive.

What people talk about most

Product

Clients share ambiguous opinions on product, highlighting both durable features and significant hardware... See more

Customer service

People report negative experiences with customer service, noting that after-sales support is extremely slow... See more

Quality

Customers had negative experiences with quality, expressing deep disappointment over hardware failures that... See more

Price

Reviewers mention negative feedback about price, expressing frustration over unexpected financial burdens and... See more

Customer communications

Reviewers highlight negative aspects of contact, expressing deep frustration with unresponsive channels and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a BL8000 for my partner for Christmas at the end of November. Arrived within a week, NOT WHAT IS SHOWN in video reviews though so BUYER BEWARE! the company have been the opposite of helpfu... See more

Company replied

Rated 2 out of 5 stars

Ar using black iew phones for nearly ten year without issue the one time I had an issue I was severely disappointed with the customer service. After carrying out the tests requested with the night vis... See more

Rated 2 out of 5 stars

Good phone software is annoying. Be prepared to have adware included with the phone. System wallpaper and sports notifications are forced on and cannot be turned off.

Company replied

Rated 4 out of 5 stars

Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The... See more


Company details

  1. Cell Phone Accessory Store
  2. Cell Phone Store

Written by the company

Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...


Contact info

2.5

Poor

TrustScore 2.5 out of 5

4K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(3,894)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

UK Hero 10 Mobile Phone

Bought a Hero 10 (flip phone) for the UK, phone looked great but had problems immediately with the screen making the phone unsusuable. However, my good review here is based on the company overall. The phone came with a bespoke cover that was not expected and was packaged really well. It arrived within the delivery window and postage was free (despite it being from Hong Kong.) Their communication was prompt and very human, not standard responses but as if someone had actually read your email. I returned the phone and received a refund. Not the full stars because I couldn't use the phone I bought and it cost over £20 to return, which, despite it saying so in their policy, was not refunded. However, having dealt with numerous other tech companies who boast about their customer service being based in the UK etc, Blackview had far and above the best I've used. Would use again when their products match the quality of their after sales.

18 August 2025
Unprompted review
Rated 1 out of 5 stars

Blackview color 8 rubbish

Bought phone and fingerprint sensor stopped working after a month,done everything even a factory reset no joy.managed to get replacement phone, having to pay postage again and guess what the fingerprint sensor went kaput on replacement phone
Total junk

28 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy in Australia…

The website claimed to work in Australia with to Telstra network.
It does not and can not be modified to work in Australia.
The return policy for refund requires you to send it back to Hong Kong at your expense $104.00 Australia.

With no guarantee of reimbursement.

Typical Chinese Scam

20 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing value for money

Have had a great experience with Blackview, I have bought both their phones and their tablets oh and some earbuds too.

They are fantastic value for money, they rival the bigger brands but for a fraction of the price and everything always works great.

1 July 2025
Unprompted review
Rated 1 out of 5 stars

My husband and i are extremely…

My husband and i are extremely disappointed with the quality of our tablets. Despite being used minimally.
multiple devices have developed issues within months -
We bought 4 tablets, and 3 of the tablet screens stopped working, and another has charging problems. We've had a poor experience with customer support, with no response to our email about the screen issue. This is frustrating, especially after having a relatively smooth return process with the first faulty tablet."

14 May 2025
Unprompted review
Rated 1 out of 5 stars

I bought a Black View tablet this month…

I bought a Black View tablet this month that's June 2025. It's running Android 14 but the whole thing is buggy. It was supposed to receive all my files apps and passwords over seamlessly but it didn't. It won't recognize any security code sent even if I reset the passwords. It's full of adverts. It's transferred over a disappointing amount of videos pics and general data but worse the videos are not now opening properly on my iPad. I can't wait to send it back.

15 June 2025
Unprompted review
Rated 4 out of 5 stars

This is my third blackview phone and I…

This is my third blackview phone and I love their phones. Cheap and cheerful. My latest phone is the wave 8 and although isn't perfect it's a quarter of the price of a similar Samsung. It's easy to use. I've never had a major problem. I'd always recommend this company.

7 June 2025
Unprompted review
Rated 1 out of 5 stars

WHY BLACK VIEW IS A HORRID COMPANY.

i bought a wave 8 black view phone and iam very disapointed do not listen to the reviews on google this phone exits me out of apps randomly it freezes randomly and will not turn on for five minutes and the fact that i ve bought this phone recently is horrible this is a horrid company bluetooth barley works when i am telling you do not buy this phone because its overall trash and i am at my limits. my father bought it because it was rather cheap and now i see why its cheap because it SUCKS.

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed with this telephone…

Very disappointed with this telephone brand, I recommend you read the sales policy carefully.
I strictly advise against the purchase of this product whatever the model, from my experience I seem to understand that they work in part only if they are used in china.
I have complained several times on the malfunction of the device, without any positive outcome. not to buy absolutely

8 April 2025
Unprompted review
Rated 1 out of 5 stars

BL8800 & BL8800 pro

I'm on my second BL8800, but ran into same issue with the quality of the usb-c charging port, it wears out in about 1 year. It starts slow, when you have to move the charging cable a bit, but after a while you keep trying the cable to make contact so it can charge properly, in the final stage, only manual keeping the cable into a certain position will enable charging.
Blackview keeps silent and I can only assume it is a low quality issue of the component in combination with high power charging (temp?).
I must say for all other matters it is a very nice phone but with a critical flaw.

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good brand

Very good brand, good products. I have bought 1 blackview tablet last year and was perfect

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Bought a 10" tablet a few months ago…

Bought a 10" tablet a few months ago from a very large online retailer , and went for a Blackview as reviews were good and it was very good value .
4 months later still going strong and is faultless and just as good as the one it replaced (South Korean, major brand)
Just shows you with Android a minor brand is as good as a major one . Would buy this brand again .
In fact just looked up date on Amazon and realised my teenage daughter has a Blackview smart watch and ear pods , and she hasn't complained

25 February 2025
Unprompted review
Rated 5 out of 5 stars

Active 10 Pro Monster Spec Tablet

Being tired of thin and flimsy tablets with terrible cameras, I started searching for a better option. The Active 10 Pro is an obvious choice. Huge camera sensor, huge battery, super durable and good looking at a fantastic price. I doubt I will ever own an iPad again.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Blackview offers great products and service

Blackview offers great products at affordable prices. They are highly competitive without being overly expensive. Their after-sales service is very helpful, with good communication and support. The products are of excellent quality, and this is a genuine, trustworthy brand. I highly recommend buying from them. Thank you

16 March 2025
Unprompted review
Rated 1 out of 5 stars

I bought a BV9300 Pro

I bought a BV9300 Pro. Ever since it arrived I have had problems with it. It's very slow, apps freeze all the time. Customer service is abysmal. Only solution is a hardware fix which is impossible to do, or send it back at my cost and wait roughly two months. Blackview Don't care are not interested and frankly just bad. Don't buy a blackview!

8 March 2025
Unprompted review

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