Blacksmith Store Reviews 132

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as well-made, stylish, and true to fit. Many consumers also highlight the excellent customer service, noting the team's helpfulness, understanding, and commitment to resolving issues. The delivery service is frequently mentioned positively, with many appreciating the efficiency and speed of receiving their orders. However, some people were dissatisfied with aspects of the delivery service, citing slow delivery times and issues with orders not arriving as expected. A few other people also felt that the customer service could be inconsistent, with some experiencing delays in responses or difficulties in resolving problems. There were also occasional mentions of receiving incorrect items or issues with product quality after washing.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the great quality, stylish designs,... See more

Customer service

Consumers find customer service to be ambiguous, with many praising the exceptional, responsive, and helpful... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the great quality of the clothes,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, often praising fast shipping and the option for... See more

Order

Users describe ambiguous interactions with order. While some customers experienced issues like incorrect... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I’m writing this update because Blacksmith really turned things around with excellent service. While my original order didn’t come through and I initially had a very frustrating experience, the w... See more

Rated 4 out of 5 stars

Updated Review: I originally had a poor experience with my order and delivery (for the second time), but I want to update my review to reflect how the company handled things afterwards. After... See more

Rated 4 out of 5 stars

This is a new young company dealing with high demand as their product is exciting thier trend ideas new and original etc i had a few delivery problems but i had a phonecall from Charlie from the compa... See more


4.5

Excellent

TrustScore 4.5 out of 5

132 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent value and service

Excellent value and service. Ordered from these guys four times now and they've been amazing every time. Superb range of products and their support team have been great, always happy to offer advice on fit and sizing.

2 September 2021
Unprompted review
Rated 5 out of 5 stars

Can't recommend these guys enough

Can't recommend these guys enough! Been buying from them for a couple of years now and have never been dissapointed. Real quality clothing and excellent customer service - there was the tiniest mark one of my orders and immediately Fred sorted me out very generously!

big respect!

Sonny

12 August 2021
Unprompted review
Rated 5 out of 5 stars

A* Shopping Experience - Recommended!

I've placed a few orders with Blacksmith Store now and each time I've had a fantastic shopping experience. The webstore is packed with a broad range of EU exclusive brands and 'stock alerts' help ensure you're kept up-to-date on when product becomes available again.

Shipping is quick and items have been with me within a day or two of ordering. Fred and the team are really friendly and on the occasion when there was a slight issue with my order, they went out of their way to ensure that this was rectified in a timely manner.

Couldn't recommend Blacksmith store enough, if you're in the market for some great everyday wardrobe stables at affordable prices then give them a try!

28 July 2021
Unprompted review
Rated 5 out of 5 stars

Placed my first order with Blacksmiths…

Placed my first order with Blacksmiths last week.(after receiving an email to tell me about new stock)
Just a couple of days later my trousers arrived…. And I love them.
Amazing quality, perfect fit and outstanding service.
So good I immediately ordered another pair!!!

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Top Quality Products + Communication

I live in the States and was a bit weary to order a product because of shipping. However, the entire process was very easy and seamless. They shipped my product out immediately and I had it at my doorstep in less then a week. The hat I ordered is top quality and was so nice that I have already ordered a second one in different colorway. Communication was on point as well; I messaged them about hat dimensions and they got back to me very quickly with all the details. Overall, very satisfied and will definitely continue to use Blacksmith Store in the future.

8 July 2021
Unprompted review
Rated 5 out of 5 stars

great customer service

great customer service, directly available and able to resolve any problems you may have. Combined with quality product it's a retailer I have used multiple times and will be back to.

6 July 2021
Unprompted review
Rated 5 out of 5 stars

Couldn't recommend a store more!

I've been a Blacksmith customer for over a year now and have made a number of orders in that time. The products are always in perfect condition, are exactly as the description states and are dispatched efficiently. I accidentally ordered the wrong size on my most recent order and reached out to customer services to see if they could amend it before it was dispatched. The size change was sorted before dispatching with no delays. My new hoodie is, yet again, a wardrobe favourite.

Thanks Blacksmith Store!!

18 June 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service. Will definitely shop again

2nd purchase from Blacksmith and will definitely be shopping again in future.

I have trouble buying trousers because I have chunky legs. Blacksmith were happy to exchange products for me (more than once) so that I could get the right fit. Great customer service - super helpful when messaging on Instagram.

15 June 2021
Unprompted review
Rated 5 out of 5 stars

Top class products and customer service!!

Top class. Bought a tee and jumper off these guy recently, i messed up the sizing, emailed these guys saying i was abit shorter and stocky for the brands i went for, they emailed me stright back and help me find better fitted brands, swapped them out for a pro club tee and a camber crew. Products are immense quality and the customer service has been second to none. The lots are doing it proper, will be spending plenty more with these lot. Mad love.

20 April 2021
Unprompted review
Rated 1 out of 5 stars

The website shows exclusive product…

The website shows exclusive product that it suggests is from London, it isn't, please don't use their brand, please don't buy there clothes, total scam!

19 April 2021
Unprompted review
Blacksmith Store logo

Reply from Blacksmith Store

Hi Ben, I'm sorry you've had a negative experience. I run Blacksmith Store and live in London, started the business in London and we also manufacture goods in London. Those goods are labelled online with a Made in London mark in the top left corner. Over 90% of our products are exclusive to us in Europe and we never claim exclusivity on anything that isn't. Best regards, Tom

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