Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.
Company replied
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See what reviewers are saying
Recently went in to buy myself new hiking shoes - had an absolutely excellent service from lovely Mirela. Shoes are great too.
Company replied
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more
Company replied
Mirela was really helpful and friendly, offered advice and a reason to come back- for receiving great customer service.
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Jersey
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom
- 01539 760449
4.9
Excellent
432 reviews
Asks customers to review
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Mariana / Great sales person
Mariana - excellent sales person great experience thank you very much leaving the island of Jersey with some superb hiking shoes
28 January 2026
Unprompted review
Reply from Blacks - Jersey
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Blacks Customer Care Team
Friendly, honest and helpful
The staff in the blacks store today (21st of January 2026) were friendly and helpful while giving honest advice. Thank you both!
21 January 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Shoddy service
So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An hour later order was cancelled , out of stock, but still for sale on website. Shoddy service. Do not use this company.
6 January 2026
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us
Thanks again for your time,
Blacks Customer Care Team
Kiona was so helpful
Kiona was so helpful. Like having a personal shopper and always brought me just what I wanted.
21 November 2025
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Just sat through an awkward situation…
Just sat through an awkward situation involving a customer being rude, however, sussy handled it proffesionally and gave me discount just for having to watch. Cant be happier with the service and product. Will deffently be back just based off service.
21 September 2025
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Anna was so helpful!
Anna was amazing! She was so helpful and we found the perfect shoes due to her :)
2 September 2025
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Reply from Blacks - Jersey
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Very impressed with the staff namely…
Very impressed with the staff namely Anna and Kiona. Both were supportive and professional as they helped us find the right hiking boots ( Salomon) as we train for mountain summits in UK and Africa. Keep up the great customer service!
10 February 2025
Unprompted review
Reply from Blacks - Jersey
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Blacks Customer Care Team
Great customer service
Blacks - Jersey
From entering the shop i was greeted with a smile and hello, which is rare these days. Anna asked if i required help and provided me with answers to my questions in relation to Rab waterproofs. Anna also assisted with the purchase of Colombia fleece jackets. Great customer service from a knowledgeable friendly staff member.
8 February 2025
Unprompted review
Sussy had been very kind and helpful
Sussy had been very kind and helpful . I was shopping with my partner and both girls working were very friendly and supportive
12 January 2025
Unprompted review
Excellent customer service
Excellent customer service!
Our customer associate was knowledgeable and super helpful! Five stars Sussy!
12 January 2025
Unprompted review
Great experience
I found the staff very helpful when I needed to find a new pair of shoes. Kiona and Nico where very helpful throughout my shopping experience. I will be gong back in future.
30 December 2024
Unprompted review
Reply from Blacks - Jersey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Was met by sussy who was very helpful…
Was met by sussy who was very helpful very friendly and she really knows your products very well would highly recommend to anyone and the quality of products are of very top quality thank you sussy very much steve
29 December 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Blacks Customer Care Team
Very good service from a staff member
Very good service from a staff member, Kiona. She noticed I was looking a little lost and came straight over to help. She assisted me with finding the correct product for my needs and was very knowledgeable.
27 December 2024
Unprompted review
Reply from Blacks - Jersey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Angie was a great I help me really fast…
Angie was a great I help me really fast and she asked me all the right questions and help me find the right socks for my brother
10 December 2024
Unprompted review
Reply from Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Great service
Great service. Big Thanks to Barbara for her kindness and advise .I recommended shoping there😍😍😍
20 November 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Sussy
Sussy , was very nice and kind to us yesterday in the store.
Very warm welcome to us and our dog.
We prefer to spend money where we can all shop as a family. We ended up also buying lots of stuff on line .
Thanks for ur kindness and advice.
Many thanks 100 best customer service in jersey .
19 November 2024
Unprompted review
Reply from Blacks - Jersey
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Reply from Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Excellent staff service
I recently popped into your st Helier, Jersey store to purchase some inflatable mattress for my party sleepover business.
Your staff couldn’t have been more helpful, not only checking in the storeroom for extra but allowing me to collect later on in the morning via the rear door.
Due to my experience I have regained my trust in your company having twice tried to purchase online only for both orders to be returned with no explanation.
8 November 2024
Unprompted review
Reply from Blacks - Jersey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Angie was amazing
Angie was amazing, helped me get everything I needed for my winter trip to Sweden! 10/10 service (and Anna too!)
20 October 2024
Unprompted review
Reply from Blacks - Jersey
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
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