Blacks - Dundee Reviews 

405
•
TrustScore 5 out of 5

5.0

47-49 Commercial Street, DD1 3DG Dundee, GB

•

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Rated 4 out of 5 stars

I recently ordered a lightweight jacket and walking trousers, both of which I love. However the wrong length of trousers were sent and I returned them at the Dundee shop for a refund and reordered onl... See more

Company replied

Rated 5 out of 5 stars

Blacks Dundee Fantastic customer service. Cami talked to us for 45 minutes giving advice as we are first-time campers. He was so knowledgeable and helped us make good buying decisions. He made our s... See more

Company replied

Rated 3 out of 5 stars

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

Company replied

Rated 5 out of 5 stars

Easy to order. Good price. Great boots, now second pair. Prompt delivery. good communication

Company replied


Company details

  1. Outdoor Clothing and Equipment Shop
  2. also in
  3. Activewear Store
  4. Bags and Luggage Store
  5. Camping Store
  6. Running Store
  7. Shoe Store

About Blacks - Dundee

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 47-49 Commercial Street, DD1 3DG, Dundee, United Kingdom

  • 01382 723424

5.0

Excellent

TrustScore 5 out of 5

405 reviews

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5.0

All reviews

(405)

3,893 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfied customer!

I was wanting to buy a pair of walking shoes. George was patient, helpful and gave appropriate information as I made my decision (also bore with me in a change of mind about taking the items on offer accompanying the sale!). Very satisfied with my experience as a customer and with my purchase.

10 July 2024
Unprompted review
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Reply from Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great shop & helpful staff.👍

The black employee's in Dundee, were very professional. They were very informative about the product I purchased,they were all a credit to the company!👍

3 July 2024
Unprompted review
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Reply from Blacks - Dundee

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Looking for a good quality waterproof…

Looking for a good quality waterproof jacket with breathability. Provided with good advice and a good decision made. No hard sell. Well worth the visit.

7 July 2024
Unprompted review
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Reply from Blacks - Dundee

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

I was looking for a replacement to my…

I was looking for a replacement for my techinical outer shell rain jacket. I received fantastic service from Olga. She was very helpful and knowledgeable about the jackets and answered all my questions and we eventually found the perfect replacement. Great service and prices.

3 July 2024
Unprompted review
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Reply from Blacks - Dundee

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service

Lisa at the Dundee store was so helpful today getting some boots sorted for my wee girl, great service and just went out of her way to get us the right product.

2 July 2024
Unprompted review
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Reply from Blacks - Dundee

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lisa was very helpful and allowed me to…

Lisa was very helpful and allowed me to try several pairs of boots without any pressure on time

25 June 2024
Unprompted review
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Reply from Blacks - Dundee

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

All staff were polite and helpful

All staff were polite and helpful.
Lisa asked what we were looking for and let us look alone until we needed her.

24 June 2024
Unprompted review
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Reply from Blacks - Dundee

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great service

Lisa served me today, most helpful. Purchased exactly what I was looking for. On my way very promptly.

24 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Staff was most helpful

Staff was most helpful, not pushy for a sale, informative and offered appropriate alternatives.
Friendly, polite and excellent communicator.

18 June 2024
Unprompted review
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Reply from Blacks - Dundee

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Bought two pairs of walking boots yesterday, Ewan served myself and my wife plus another customer at the same time, he was so helpful and polite a rare combination these days. Top man you have there.2

My wife and l bought walking boots yesterday, Ewan served while dealing with another lady, so helpful and polite a rare combination these days. Top man.

17 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

I hate shopping

I hate shopping. I hate shopping for shoes with a vengeance. Jony not only made it bearable, he made it enjoyable. I can't believe I am saying this!! Well done.

16 June 2024
Unprompted review
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Reply from Blacks - Dundee

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from staff

Excellent service from door ware staff member.

13 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Got myself a first ever pair of hiking…

Got myself a first ever pair of hiking shoes there!

Staff member - Liza, was extremely lovely, friendly and helpful. The store in itself is very cozy, I felt very welcome.

Selection of shoes is a bit small, but in the end - I got the model that I really enjoyed and for the great price as well.

Would definitely recommend checking them out. Especially, if you a newbie to outdoors activities like me)

13 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Exactly what I was looking for

The store had a great selection of walking boots and with the expert guidance of Jony I feel confident I made the best choice. Friendly and a mine of useful information
Susan

8 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great job from the guys in store today

Great job from the guys in store today! Needed last minute shoes, socks & rain jacket and advice! Guys were very friendly and helpful. There is always something from the half price when you make a purchase range that would be useful I find too! Thanks!

8 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent customer service

I had to return a tent I bought online from Millets which was damaged on delivery.
Staff were brilliant as they had the same one in stock, the exchange was quick, efficient and they were so helpful!
Wish I'd gone there right from the start!

5 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Helpful Lisa

Lisa, the assistant serving me, was
helpful, friendly and efficient. She fetched three pairs of walking shoes
for me to try and was patient and made useful suggestions while I tried them on and then chose some walking socks. Very satisfied with the service and the product: Peter Storm Buxton walking shoes.

3 June 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lisa was extremely helpful and friendly

Lisa was very helpful in helping me pick out the item that I purchased. Extremely friendly and made my whole shopping experience at Black’s so enjoyable.

29 May 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Blacks Customer Care Team

Rated 5 out of 5 stars

Very helpful staff

Bought a pair of hiking trainers. Lisa was very patient and helpful, while dealing with another customer at the same time! She also ensured that I got the maximum discount available. Full marks for customer service!

28 May 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 3 out of 5 stars

Service was ok

Service was ok. Realised after leaving the store that the jacket I bought was 20% cheaper with Blacks online. Quite a significant difference. So maybe check online before buying in the store.

25 May 2024
Unprompted review
Blacks - Dundee logo

Reply from Blacks - Dundee

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

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