Very friendly and helpful staff, got help from a lovely lady (sorry didget your name) and Terry on the till was friendly and helpful, would recommend
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Popped into Blacks Aintree today for a browse. Ended up buying new Merrell walking shoes for myself & my wife. Great service as always (we're regular customers), this time by Sean & Adam. I'm usually... See more
Company replied
I honestly couldn’t fault the service I received from Terry and Jamie\. They were both incredibly helpful, friendly and professional from start to finish\. They made me feel genuinely valued as a... See more
Company replied
Order arrived promptly. And wrapped in brown paper - very admirable. The problem arose with a label attached to the laces of both boots saying w ‘Waterproof’ and the label on the box saying ‘water re... See more
Company replied
Company details
- Outdoor Clothing and Equipment Shop
- also in
- Activewear Store
- Bags and Luggage Store
- Camping Store
- Running Store
- Shoe Store
About Blacks - Aintree
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
Unit 1D, Aintree Racecourse, L9 5AN, Aintree, United Kingdom
- 01513 180615
4.8
Excellent
728 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank you Martin, Vicki and Luis
Thank you Martin, luis and Vicki. All three shop assistants help my daughters find everything we needed for a walking holiday. They were very patient and helped us save money too!
19 October 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
Thank you Martin
Lovely staff at blacks who were very helpful and friendly. Special thank you to Martin who went above and beyond to help me find me the perfect pair of trousers, also got me a bargain!
Thank you :)
19 October 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Customer service 👍
Two of the staff were very helpful and the purchase was therefore quick and easy. Thank you
18 October 2024
Unprompted review
Reply from Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Reply from Blacks - Aintree
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
Vicky at Black’s was an absolute…
Vicky at Black’s was an absolute star….so helpful and nothing was too much trouble. She is a real asset to your store. Thank you Vicky!
10 October 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Vicky was very helpful when buying some…
Vicky was very helpful when buying some new cloths for my dad. Thanks
10 October 2024
Unprompted review
Reply from Blacks - Aintree
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Really helpful excellent service
Really helpful excellent service . I found what I wanted Grace was the staff member
10 October 2024
Unprompted review
Reply from Blacks - Aintree
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Served by vicky very pleasant girl and…
Served by vicky very pleasant girl and helpful made the transaction go through smoothly AAA
10 October 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
Berghaus BaltraTrek GTX Tech Boot
I went in to buy a new pair of walking boots but they didn’t have my size. One of the staff called Callum made a few suggestions and I purchased a slightly different style after trying on a few different sizes, more than happy.
6 October 2024
Unprompted review
Reply from Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Excellent service from vicky
Excellent service from vicky
In finding the right fit waterproof jacket.and she found me the discount code.well done
28 September 2024
Unprompted review
Reply from Blacks - Aintree
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Visited Aintree store
Visited Aintree store, I could not find the item in the size I wanted in store Vicky kindly went on line and found the item I was looking for Vicky was very polite and went above and beyond to help me.
19 September 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Blacks Customer Care Team
Vicky was great
Vicky was great, was more than happy to help us with bags, coats etc.
12 September 2024
Unprompted review
Reply from Blacks - Aintree
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Friendly staff and service
8 September 2024
Unprompted review
Reply from Blacks - Aintree
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Blacks Customer Care Team
Pleasent Experience
Just a quick shout out to VIcky and Callum who were both very helpful and informative. Excellent customer service today. Both a credit to your company. Thanks
8 September 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Blacks Customer Care Team
Excellent service
Grace served us and was fab. Very knowledgeable and helpful.
7 September 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Aintree shop
Aintree shop, Callum was a lovely lad. Straight over to help. Knowledgeable about the products. Great service.
30 August 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Brilliant service from Martin
Brilliant service from Martin, swiftly repaired a cracked tent pole for us whilst we waited, thanks so much!
28 August 2024
Unprompted review
Reply from Blacks - Aintree
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Blacks Customer Care Team
Friendly staff
Clean store, friendly staff,(served by Sam) easy parking
25 August 2024
Unprompted review
Reply from Blacks - Aintree
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Blacks Customer Care Team
Vicky was very helpful
Vicky was very helpful, and price matched to Go Outdoors price. Great service.
24 August 2024
Unprompted review
Reply from Blacks - Aintree
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Vicky was great
Vicky was great, was soo patient finding me the right pair of hiking shoes. Thank you
24 August 2024
Unprompted review
Reply from Blacks - Aintree
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Blacks Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.