BlackBerry Reviews 49

Customer orientation is a disaster, the products would be very good. But you also have to accept that you are no longer part of the target group (e.g. see Smart Phones, Apps, (Internet-, End-to-End- ....) Security ...).

Black Berry has not understood how to do sustainable marketing, because the decision-makers that Black Berry let down with the smart phones are also decision-makers. They decide in companies, for example, whether Black Berry should be used or not.

Sorry Black Berry, it went badly.

One of the worst experience, whether it is quality of product or the services offered.
They sold me shoes worth 5000 bucks and condition of one show is fine and other one has come up with cracks within 2 hours.
They don't even have sense to at least talk to customer even after writing a lot of mails. without understanding the problem they are simply denying that we cannot replace your product. Only reason that 30 days have passed from purchase even though product has not been used.

Highly disappointed from Blackberry as a brand, sorry would rephrase "not better than roadside vendors"

I would make sure that i do not buy even a single product from this company ever and neither would let anyone in my knowledge buy it.

Worst ever experience, they are unethical, unprofessional and impractical people running this company.

I've been with blackberry for 5 years and have to say there service is just fantastic and siobhan masson could not be more helpful with any issues i may have she's just brilliant getting back to me and rian is such a lovely chap to deal with

In January this year, you claimed your devices would 'no longer operate' when you ended services including your app store. However, BlackBerry phones running BBOS still function very well.

On the other hand, you bricked your BB10 phones and PlayBook tablets through this and worked with US carriers to blacklist your BBOS phones, which would otherwise work as they still do in other countries.

Your devices were the first popular smartphones but, due to misinforming customers, are now mostly electronic waste. How does this make you feel?

My first BlackBerry phone was in 2016, a second-hand online model, then I brought a brand-new BB Classic, which looked great from sure.com. However, over the years less and less apps worked as technology and software were updated and the phone became a bad and costly investment.

I brought my last BB Phone, the Key2 Lte online and this again was well overpriced, but as many of us globally like using the keypads, rather than touch screen, I didn't see much of a choice.

When the news came out online about BB Phone no longer working due to end of production/software updates, etc. I was concerned I would have to buy another phone from another brand, but as my handset is run by 'android', it still works fine, and I have not experienced any issues so far. But I wouldn't ever buy another BB Phone!

Also, if you go onto the BlackBerry website (if they actually still have one), they do not reply to messages, as I sent some in the past regarding product support and advice and never received a reply, so their customer service is non-existent, extremely poor, seeing as many of us pay a lot for their products and are loyal!

Blackberry has got to be the WORST company ever to deal with. They now own Cylance, and as a long time Cylance home user I can't renew because they have change their model of selling to end users, and you can only buy from Amazon.com to US only users; sad that a Canadian company wont sell to their Canadian customers!!! When I jumped through all their hoops (no phone support, email only) their answer was "that is the only channel currently available..." is the IQ required to work at Blackberry 70? Is a qualification not being able to read or critically think? Horrible company; shame on you Cylance to selling out for the money to this pathetic service provider.

As far as the BlackBerry phone is concerned, I am satisfied with it. I currently have a Key2lte which works just fine, although well over priced at ￡400. I have previously owned the Classic and Text models. Sadly as too many apps stopped working on them, I had to replace them and this is my main complaint with BlackBerry as a mobile phone. Customer service isn't helpful, as you have to pay for certain services, as they are directed more at businesses than individual customers (hence why maybe they have gone down hill in sales), but also when you do find an email or postal address online, nobody bothers to reply!

I'm done. I'm overseas and my BlackBerry which I've stuck with since 2003 is failing miserably. I have a US and Overseas version of an Android device. Both are issues. BlackBerry used to be so good. Now they are AWFUL. I called my wife tonight and asked her to order two Apples. I'm done. What a way to treat loyal customers. They need to go away!

I was surprised by the level of customer support I have received. There was an issue with my blackberry functionality, which resulted by my own fault. I have contacted customer support on BB website for an advice. I have received immediate phone call from customer service. This guy spend half an hour on phone explaining and leading me step by step to solve the issue. And it was solved. Customer support was way above my expectations. And phones are good - still using it.

Mine just keeps hanging when I insert a Sim...but without a Sim it works perfect...why?

Love my key2, the build quality, keyboard & superb battery life (2 days easy) just a shame it hasn't been updated past android 8.1

Still love Blackberry but they really should update the android system more often. Blackberry is way behind other mobile phone manufacturers.

The keyboards are great for typing but making calls thats the problem

Always liked their phones and never had an issue with them - but thats because their tech support team support them - However if you need just a little help on something like Blackberry Playbook then you are completely stuffed - as they no longer support it. They could have answered all my DM's in Twitter but they just ignored all of my requests - Is that how you run a company ???? Well thats how they run theirs - Apalling !!

Blackberry

I worked for this company in 2003 and then again in 2012 and harassment
began to take place and as a result I've submitted a Better Business Bureau
complaint in 2014 as well as a tribunal complaint in 2016. I need a
complaint filed and some assistance with addressing this issue.

A tribunal hearing has been scheduled.

Some of the information submitted within the complaint is listed below:A
woman at Vuteq where I previously worked was shouting comments to me from a
distance (name I believe was Laura) Vuteq management was notified of the
incident. Approximately Dec of 2015 Vuteq premises as I was leaving work.
Lunch has been stolen from Vuteq. I had taken a Goodlife trainer's course
and had people join the course and harass me. I've received threats
These issues first started while I was working at BlackBerry and escalated
once I was layed off. Vehicle broken into and damage done to car stereo(
was rewired) in Mississauga police report was filed PR15-044 7061 keys were
stolen, items stolen from vehicle staff have been hired from places I work
to harass me, one place was The Monitoring Center in Oakville an Alarm
Monitoring Company
John Chen was contacted Oct 6th 2016 via LinkedIn with no response
receivedJim Mackey was contacted Oct 8th, 2016 with no response received
regarding matter Marty Beard - Chief Operating Officer at BlackBerry
contacted Oct 12, 2016.
The following statement was sent to them Mike D Scott has been harassing
me and my family for quite some time, you may or may not be aware of this.
As a result sometime back a complaint was filed with the BBB bureau because
of his actions. It appears he intends to continue with his actions forcing
further complaints to be filed. As they're submitted I will forward you a
copy of them for your review. A Better Business Bureau complaint was filed
July 17, 2014 case# 1302548
On Oct 16, 2016 the following was sent to John S Chen and Jim Mackey

A complained will be filed with the Tribunal shortly in regards to this
matter. Thank you
response received from Jim Mackey

"At 11:53 AM, Jim Mackey said the following:Thank you. I do not manage this
area."

My response

"At 11:59 AM, Roger Virgo said the following:Okay please forward to the
appropriate person and they can feel free to contact me."
John Chen has been contacted via LinkedIn regarding this matter with no
response received

Complaints have been filed recently again with Tribunal, BBB, Ombudsman,
and our Premier has been contacted.

Nelligan O’Brien Payne LLP has commenced a class action against BlackBerry
Limited (“BlackBerry”) on behalf of a group of BlackBerry’s employees
working in Ontario and across Canada.
BlackBerry arranged to transfer over 300 employees across Canada to a
business partner. Only after employees accepted employment with the
business partner, BlackBerry informed the employees that they had resigned
their employment. Blackberry provided resignation letters for the employees
to sign and dictated their last date of employment. Blackberry stated that
the transfer is not a sale of business, meaning the employees will lose all
of their years of service.

BlackBerry’s actions amount to a termination of the employees’ employment.
This entitles these employees to statutory, common law, and/or contractual
entitlements on termination. BlackBerry has stated that it will not pay
BlackBerry employees any of these entitlements, despite the fact that
employees lose all of their years of service.

BlackBerry has breached its duties of good faith and honesty, and has
knowingly misled the employees. BlackBerry structured this transaction in
such a way as to avoid paying these employees their statutory entitlements.

Took a BlackBerry Keyone on contract. The handset is slow, freezes and drops calls constantly.

Sent it back to the repair centre who ran a diagnostics test and a repair. When I received it back there was absolutely no difference to it.
Contacted BlackBerry again. After going back and forth with emails for over 2 weeks, asking me to take screen shot and down load diagnostics apps myself they want it back again.

I requested a new handset as it was less than 6 months old when I first reported it, but I see no resolution to this.

You have to question the quality of the product when my carrier no longer stocks BlackBerry products. I was told by a sales assistant in a phone shop they are not fit for purpose..

Stay clear and pay that little extra for quality built products.

Using BlackBerry phones for about 10 years. Right now, I own Priv which is my 6ht or 7th smartphone from RIM.

A little disappointed that camera used to be better on 990 and Q10. And honestly, the BB OS used to be so cool back in the day.

Otherwise, they are still my favourite brand. You can't beat the physical keyboard.

Pay for kaspersky and you get nothing
hi

i have a firmware rootkit or bootkit on my computer and smartphone
with carrieriq adups, pegsus skygofree and capabilities

and blackberry even after sending logs, screen captures, movies

cpu 73° battery 45° without launched apps, some core disabled, anormal cpu workflow, gps spoofing, cell id spoofing......activate or disable wifi bluetooth nfc remotely, the brightness, modificate files permissions.....

so many evidences you can' t deny even if you are a noob in it security.....

the only thing they do is nothing...... and then they do nothing else.....

you pay for a blackberry motion with dtek60 and there is no support at all.......;

the only thing they adviced me on facebook is : give back your smartphone to amazon.fr.......

if you have a security issue , they ask you to be REFUND AND FORGET

no repair, no support just bye bye.....

Hate my blackberry priv no more phone updates phone gets that hot u can cook a steak on it play store takes years to download a app customer service is embarrassing utter rubbish

Customer service was friendly and quick! I would buy from them again!