BLACK+DECKER Reviews 

When my expensive vacuum failed during the holidays and I learned the replacement part was on backorder, I rushed out to buy an inexpensive stick vacuum for the interim. Woodies had a special on a Black+Decker Powerseries+ so I bought it.

I LOVE IT! It's my favourite vacuum ever. Lightweight and easily maneuverable, it offers two speeds and shifts between them automatically sensing when you are on carpet or floor. It feels like it is self-propelled so it's easy to push. It also has a light that shines on the floor so you can see the dirt ahead of you. And the battery is removable to charge so you don't have to hang the entire machine on the wall charger. I hope it lasts a lifetime.

**Title: Frustrating Experience with Black & Decker Customer Service**

I recently purchased a Black & Decker portable air conditioner from a well-known big-box home improvement chain, expecting a high-quality product from a reputable brand. Unfortunately, my experience with their customer service has been nothing short of terrible.

When I needed a replacement part for the back air filter, I reached out to Black & Decker's customer service. What followed was a series of frustrating interactions that left me extremely disappointed. Despite clearly explaining the issue, they repeatedly shipped me the wrong part. Each time, I had to contact customer service again, hoping for a resolution.

Instead of resolving the issue, the customer service representative seemed unable to grasp the problem, resulting in a frustrating cycle of back-and-forth communication. The lack of attention to detail and the inability to provide the correct part was astonishing.

Overall, my experience with Black & Decker's customer service was highly disappointing. The repeated mistakes and the cumbersome process left me regretting my purchase. I expected better from such a well-known brand. I hope they take customer feedback seriously and improve their service to avoid putting other customers through the same ordeal.

Had issues with a portable AC I purchased in April. It took me FOUR PHONE CALLS to try to get any help at all. I was told that I could get a replacement, but I would have to send back the unit and they'd replace it in THREE WEEKS! I bought the unit in anticipation of the hot summer temperatures in Phoenix AZ, which are already in the triple digits and it's even hotter in a building WITHOUT AC. It can get up to 150 degrees F inside a house with no AC. Well, the people on the phone were ROBOTS, telling me they were following their "policies and procedures" and I couldn't get a replacement any faster. Numerous calls to various numbers at the company got me NOWHERE. There was NO ONE who was willing to help me with this situation. People have DIED in these temperatures and they absolutely don't care. I requested supervisors and they said their supervisors don't take customer phone calls because "That's not their job." There is NO WAY to get any help with this company.

I bought a heater from Amazon I'm march and it's set on fire. I contacted the company and they were no help at all.

I wouldn't buy products from this company! Unsafe

Purchased a weed trimmer in August 2023; for whatever reason, it konked out this May 2024. Contacted B&D by email and explained; had the credit card receipt (not the actual store receipt) and had not registered the product (it's a $65 item). Was asked for a photo of it, and a code off the handle. Surprise - they sent us a replacement, no charge. Customer service was great by us. Hopefully the original trimmer was just a bum one and this replacement will work for years.

Bought a dehumidifier came with no manual. Down loaded the app as suggested and could not pair up the dehumidifier contact customer service to ask for a PDF of the manual as I had searched for one on line but could not find one to be told they only deal with power tools so couldn't offer any help. Dehumidifier is going back and will never buy black and decker again.

This was lowest score I could give, brought a drill after used it once, second time I went to use it it wasn't working sent off for repair came back broken so again arranged for another repair not heard anything since company pass you from pillar to post and tell you to just email and emailing gets you scripted responses, this company has lost all my respect

I purchased a Black & Decker 10.8V Lithium Ion Dustbuster Cordless Hand Vaccum model 320. This is literally the worse consumer product I have ever purchased. It took five hours for the initial charge (this was advised by customer service). After that time it a operated for 10 minutes. This time only allowed me to actually vacuum the car mat on the drivers side. I was unable to vacuum the passenger side or the other footwells. This is completely useless product as far as I am concerned. I paid $79.00 for this product which I purchased on the 2nd May 2024.

I brought a Black & Decker Jigsaw KFBES410K-GB Electric 400W 230V from B&Q as my old one had packed up so thought this would be ideal for the job i do.as it was cheap in price and a very good brand name but I was to find out how wrong you can be as the blade fellout ever so often and i would advise this to anyone this is not safe as normally you would have a plastic guard on the front and this doesn't as normal jigsaws do and I have broke the top of my thumb and my thumb is damaged in a bad way as my thumb slipped Inbetween the two bits of metal which is meant to be the so called safe guard.I have used so many different power tools and never have i ever had this happen to me out of the whole 20 odd years i have been doing diy.

In November last year I bought 12 Black & Decker lightbulbs. I specifically bought B & D because, although a lot more expensive, they came with a 2 year guarantee.
By April this year, 5 of them had burnt out
so on 17th April 2024, I contacted Black & Decker’s customer care in Brazil and, after several attempts, managed to speak to Hemerson, the person who deals with customer care. He said he would send me a form to put in my claim. To date, this has not arrived.
After a couple more failed attempts at contacting them, I wrote to Black & Decker’s customer care at the head office in the States. To give them their credit, they immediately contacted their customer care team in Brazil and I then received an email on 24.04.24 from Jair Torres saying that he would resolve my issue.
I sent him all the information he requested and, since then, there has been ZERO response in spite of sending various chasers.
I am truly disgusted at B & D’s service (or lack thereof) and I know that lightbulbs are a minor, trivial item but I am fed up with having lightbulbs that come with a 12/24 month guarantee and then only last a few months.
It is utterly disappointing that a global, well known brand like Black & Decker care so little about their customers even regarding trivial items like lightbulbs. Furthermore, their promise of a 2 year guarantee is a lie.
So I will think twice before buying anything more from Black & Decker and I would urge anyone who reads this to do likewise.

They lie! They don't send the emails they say they're going to send. They don't call you back. They keep putting you off not standing by their product.

Apparently B&D have aquired MTD. Tried to contact cusotmer service for help in getting correct bagger for riding mower. Online for 45 minutes of music, not even any hint as possible delay time nor a way to have them call back and keep my place in line.

I bought a BEMW531 mower, after reading some positive reviews,to replace a dead Flymo and previous issues with Bosch.Big mistake, it's awful,2 hours to assemble as picture instructions useless,and impossible to adjust height cut without injury(lacerated finger) and after all that it doesn't even cut just flattens grass even on low ,very disappointed ,but caveat emptor

I literally recieved a Black and Decker multitool 300W product number 53249 from Toolstation (order number XWW631442709). I am decorating my bathroom and was removing grout. My previous multitool stopped working so I ordered the above on 23/04/24. Arrived 24/04/24. Brilliant.
Upon using it I found the metal body part got too hot to hold. So it has to stopped to let it cool down.
Using setting 2 I could use it for a bit longer at a time. Still not very long.
I decided that I would change the blade. From diamond tipped semi circular blade for one that need the other fitting bolt to be attached. The teeth on the ring are so small I would imaging a blind person could not feel the raised dot like teeth as braille marking are more raised. The blade tightend by a Allen key would stay on for about 5 seconds then come loose. I am i believe strong enough to tighten it, even when the allen key starts damaging the edge of the bolt. Very poor design, for both handling and use of blades

Called about faulty battery or charger and told take at least 2 wks to replace. Grandson mows lawns to earn money. Not acceptable response

Garbage appliances that stop working in a year. They do this in purpose so you have yo keep buying more garbage from them. I can boil a pot of water in a pot on thr stove in HALF the time it takes my crappy year and a half old B&D kettle. My toaster doesn't even toast anymore. The elements don't even get red, barely warm. Will NEVER buy black and decker again. I will spend a little bit more and buy a quality item that will last.

Recently bought a Blackc& Decker Garden Vacuum/ Blower BEBLV300. It's design is terrible. Very difficult (nearly impossible) to cha ge from blower to vacuum mode. I've had 2 previous Black & Decker garden Vacs and they've been great. It takes 2 people to change fro. Vacuum to Blower yet the box says its quick and easy.
Very disappointed. Nearly un usable and will need to purchase another model.

Black and decker heated airer with cover what a great product wish I’d got one earlier no more damp washing hanging around inside for days

My Strimmer died 1 year and 1 day after purchase. B&D offer a 2 year warranty. I call and they say they will arrange for it to be collected and repaired. Fair enough I thought.
But no. 24 hours later I get an email saying it will be collected next day by UPS and it must be in a secure cardboard package else UPS will not accept it.

Now where does a normal household find a box over 1 meter long by 45 cms wide? I know. I will just open my household vault of cardboard boxes of varying sizes. Not!

I call B&D support and speak the someone in the Phillipines. Explaining my issue he tells me to use Plastic wrap instead. I ask what type of plastic and he tells me to use food bag plastic!!!!!!! Seriously

Yet UPS only accept secure cardboard boxes!?!

A call from the UK service centre tells me they can't help as its my responsibility to package it up properly. They suggest I make a box by using various other boxes to fashion one big secure box. Well even the best Blue Peter badge holder is going to have a difficult time doing that.

OK I get it for small devices like a drill or Jigsaw but what about bulky/ irregular items like Strimmers, Lawnmowers etc?

Unlike many other companies I have dealt with who supply the appropriate packaging for bulky items, Black and Decker do not. Thus making their warranty a worthless bit of paper.

Needless to say having an item that becomes faulty just 1 year 1day after purchase shows that the build quality is suspect.

I recommend you avoid B&D. I certainly will never, ever, buy their equipment again

Have a multi tool that was never used until now. It has various attachments including a triangular shaped sander. Well decorating the kitchen and sanding a few imperfections on the ceiling. Approx 45min later smell burning and the sanding plate fell to the floor having melted. Not impressed so had to purchase a alternative sander. Waste of money as not upto a simple job and not unusual for this companies products. Similarly had a electric lawnmower that had a plastic gear driving the blade mechanism that had worn away after ever season which needed replacing every year.