Bitrue Reviews 

Another fraudulent platform where the index price can differ by more than 30% from the marking price. On this platform you will always encounter invisible liquidation. The support service is aware of this situation, but they do nothing and no one returns the funds due to unfair liquidation. Do not trade here under any circumstances. Scammers.

⭐️ 1-star review title:

Serious transparency and data issues during XRP liquidation – unresolved and poorly handled

I have traded on Bitrue for several years and generally appreciated their platform — until the recent October 10–11 market crash exposed major issues in how they handle liquidations and client communication.

During the crash, trading was halted across several pairs, preventing users from adding margin or closing positions manually. Despite this, Bitrue’s risk engine continued liquidating futures positions in the background. Most of these liquidations occurred around 23:15–23:45 (Amsterdam time). However, one of my XRP-USDT positions was forcefully liquidated eight hours later, on October 11 at 08:07, long after market stability had returned.

The automated liquidation email I received from Bitrue stated that the marked price was 1.1745 USDT, yet in their later “technical review,” Bitrue claimed the execution occurred at 1.7396 USDT — a 48% discrepancy that cannot be explained by market volatility or latency, especially since the market price at that time was around 2.42 USDT and no wick or price movement near 1.7 USDT appeared on any chart.

When I raised this issue with evidence and timestamps, I was repeatedly answered by low-level support agents with no identifiable authority (no titles, no signatures, no real accountability). Each reply was filled with generic PR language about “system stability” and “index feeds,” but no verifiable data, no log screenshots, and no admission of any fault.

Their so-called “compensation” was a marketing link to an “exclusive benefit” page that required further deposits and trading volume — hardly an act of goodwill.

To date, Bitrue has failed to provide:

Any technical proof of the liquidation event,

The index sources or mark price data used at that time,

An explanation for the conflicting price values (1.17 vs 1.74).

This case highlights a serious lack of transparency, accountability, and professional communication at Bitrue. Traders deserve verifiable answers when positions are liquidated at prices that never appeared on any chart.

Until Bitrue can provide real audit data and improve how escalations are handled, I cannot recommend using their futures platform for serious trading.

Bitrue has still failed to provide any technical response, despite clear evidence of a system malfunction. There was a documented mismatch between the liquidation timestamp, the displayed market price, and the actual liquidation price applied. During the incident, I was blocked from accessing both my wallet and my position—order submission failed due to platform-side errors. All of this has been supported with timestamped screenshots and transaction history.
Bitrue’s continued silence is unacceptable. This is not just a personal loss—it exposes a serious vulnerability in platform integrity and user control. I will escalate this issue to broader platforms. This documentation will continue for the sake of transparency and community protection.!

Been using bitrue for years, never had any problems, was always losing money with my trades, but all smooth. Until one day I actually won! I made money! Can you believe it? But then in unfortunate fate of events, somehow someway I didn’t get paid what I earned. Simple maths should figure this out
Pair usdc/btc
POSITION - SHORT
Entry price - 122247
Close price - 113373
Position size 1btc
Profit = 8874$(should be)
Also note the that position close as LIMIT not MARKET, so sale price was fixed.
But at the end somehow someway i only got paid 1024$. So where is my 7850$ gone missing? I contacted bitrue showing all screenshots and maths, but they its been a week now they are still calculating and trying to sort it out? Even in my app if you go to pnl section it shows all these numbers but shows profit only 1024$, by seeing this bitrue staff should understand immediately that there was mistake. Its like seeing 2+2=5 but you know its wrong answer, so why does it take weeks to pay it out? Well because i think bitrue is readying themselves for an exit scam. If you have any money there remove it immediately! I have all proof including screenshots from app and etc. they have no intention to return my money. I will remove this if my money will get paid back.

Scam scam scam they lack credibility don't invest here run.

The dedication from the *CL-IX_OT* team was incredible. They made sure I got my assets and funds, back, and I’m so thankful.

Bitrue stole my funds and keeps ignoring me.
I sent 16,481 DOGE from Bitrue to Upbit. Upbit returned the coins back to a Bitrue-controlled wallet, but Bitrue credited them to another user and refuses to return my funds.

I have provided transaction ID, blockchain link, and screenshots many times. My assigned support (Saccaridha) has never replied even once. It’s been more than 2 years, and I still get no answer.

⚠️ Beware: Bitrue does not return user funds and ignores support tickets.
BITRUE, return my coins!

Bitrue stole my coins, they are in their cold wallet, but refuse to return them to my wallet with Bitrue for me to transfer them to crypto.com. I was with Bitrue for many years but i was told that they no longer can do business in the USA so I was trying to transfer my coins out. I have no choice but to believe they are thieves. I have tried for over 3 months now to get back my coins, I sent them everything possible with the return transactions but I get the same bull donkey answer that the refund request failed.. they are keeping my $13,000 and Im pissed. BEWARE EVERYONE DO NOT USE BITRUE. I will not stop, I will keep telling everyone everywhere every chance I get to not use Bitrue. BITRUE, return my coins XRP and XLM !!!!

I had funds stolen by Bitrue and their European partner Bitruee When working with their customer service they claimed no knowledge of Bitruee, which uses the exact same website They claimed they would get it shut down, 14 weeks ago. Nothing has happened I guarantee you give them money or coins and you will never see it again

Can't rate bittrue enough for what they have help me with. Had a problem sending usdt to someone on the wrong network And luckily bittrue owned this address due to me sending cash to it.. they help me to return this back to the client I was sending the money to and my product as been released. Thanks to the staff here. Done a great job as I know can be very Very difficult to undo a error.

Is Bitrue Scam i cannot access my App any longer

They blocking your deposit without any reason, even if you use the same method for deposit many times before. Already contacted, and they trolling you even if you provide them with hash transaction, screenshots from the sender platform to the receiving address, i even went to Blockchain and i took screenshot to prove that the money is there .

Opened a trade some time ago,
Xdc- usdt. At about $0.03, on 4 x leverage it was always going to be along term trade. Price has gone up to over $0.07 yet despite this I’ve just been liquidated. Found out on a $250 trade I’ve been charged as much as $8 a day for funding this reducing my funds to the point I got liquidated. I didn’t check regularly as I knew the trade was I decent profit. So I’ve now lost my funds and if I want to re enter its going to cost way more for same trade.
I compare funding fees with MEXC,
Other exchanges warn you if funding gets high, I never once received a message to
Advise me funding was abnormally high.
Customer service is not interested and just keeps advising me it’s nothing to do with them . I wish I’d listened to folk a couple of years back when they said Bitrue was awful,

Horrible let me just say they can't even admit a simple mistake. I joined after attending a class that they sponsored and after trading I would be able to get the reward, they said i triggered the risk control and when I tried appeal it, they said it is final as the system deemed it is final. If the system is final, then why is there an option to appeal. What is even funnier is that even after the system deemed I am not able to get the reward, the SYSTEM is sending emails to me regarding the EXACT reward I am appeal and when I click redeem, it just jumps to the same screen. So clearly the system is not the one that is deemed I can't get it as if it did, i wouldn't be getting the same email almost every day regarding it. I will NOT trade on the exchange anymore.

PS. This review was made AFTER I reached out to the support agent.

Bittrue is a big scam, i don't even want to give single star. If there is any negative rating, i must give.
I tried my withdrawal to different destination addresses and each time the transaction was completed successfully but I couldn't get my withdrawal at my destination addresses.

They keep freezing my account, I cant get anything out of the account, zero customer service, worst app ever

Big scam,i wish I read these reviews earlier. Big Big scam

Hey guys,

be aware that Bittrue is a major scam! I tried to deposit fiat money to my Bittrue account using unlimut crypto, It has not arrived since a couple of weeks. Unlimit crpyto is not responding at all and all Bittrue is doing is writing me the same E-Mail on repeat with questions that i answered. This is a big fraud and i recommend staying away.

I dont want to even give 1star to this stealer! Still left with atleast one star minimum as only option. This is a fraud company which had frozen my account unnecessarily telling as security reasons for the past three years from December 2021 and lies that I had asked to freeze my account! Even after I had verified myself again in a video with new id proofs/passport/residence proof, old up addresses they are trying to steal my money without allowing any transaction trade within Bitrue or deposit or withdrawals! They are logicless and brainless intentionally to stew my account money by staking and unnecessarily asking the withdrawal videos from my customers/clients(who paid my professional fee, and I cannot contact those past customers) to my brittle account which is not at all possible and it’s against the clients privacy and my customers privacy! Please don’t use such a crappy website which steals your money in the name that f security checks! If they (Bitrue) really wanna help me out to withdraw my money, they can reach me in my mail thirumani dot punithan at gmail dot com

My close position was cancelled causing my account to be force liquidated. Took a week of very poor assistance to finally be told that because price dropped to liquidation zone before a minute that gave them the right to liquidate my account. Have had no empathy or real assitance, only time id recive a response was by following them up repeatedly. Absolute disgusting customer service