Bitgild.com Reviews 152

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 4 out of 5 stars

Late delivery, game pretty fast after I contacted, it was some reason stuck in bitgilds warehouse 2 weeks. bar is ok, ups delivery is bad, first game info that bar is coming today, game in second day,... See more

Rated 5 out of 5 stars

A really good company. Great communication, boss always reply quickly to email. They deliver using anonymous package. I recommend. Update : if > 10k€ (in a single or more transactions/1yr) then KYC a... See more

Rated 5 out of 5 stars

I made multiple purchases from Bitgild and all were delivered quick and of perfect quality. Then one shipment got lost by delivery. As I filed a ticket, they contacted me the next day, stared the pro... See more

Rated 5 out of 5 stars

Everyone has been absolutely wonderful to work with. From Rolf, Gabriel, Ben and Daan- they are professional yet personal. It is always wonderful to work with people in the industry that take a high l... See more

Company details

  1. Gold Dealer

Written by the company

Buy physical gold and silver with bitcoin, stablecoins and other crypto currencies.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

152 reviews

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Rated 4 out of 5 stars

Late delivery

Late delivery, game pretty fast after I contacted, it was some reason stuck in bitgilds warehouse 2 weeks. bar is ok, ups delivery is bad, first game info that bar is coming today, game in second day, No notification about that, app is not working.Call did not help / Finland, some issues in ups warehouse Helsinki.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Everything is fine

Everything is fine.
Recommend the service, between order and receiving - less than 10 days (order 300024971). Well packed, exactly what ordered for reasonable cost. Thank you.

15 November 2024
Unprompted review
Rated 4 out of 5 stars

Late delivery notice

I received my item today. ( It was delayed but all received)

During the process of my item delivery, bitgild replied all my email very quick and efficiently.

I would purchase from this company in the future

29 October 2024
Unprompted review
Bitgild.com logo

Reply from Bitgild.com

We're sorry to hear about the delay with your order and any frustration it may have caused. Due to high demand, our processing times are currently extended. We have added notification banners on our website to keep customers informed of the longer delivery times, though it's possible this was missed. Please rest assured that we're working hard to ship your order as quickly as possible.

Rated 5 out of 5 stars

Recommend.

Hello,
only good experience with Bitgild Team. Fast response in case of support contact, quick dispatch. Thanks.

17 May 2024
Unprompted review
Rated 2 out of 5 stars

Ordered on 3rd September, not arrived and no cancellation

Ordered on 3rd September, order was out of stock, then back logged, then my coins weren't reserved and I've been asking for a cancellation for about a month but they do not seem to want to cancel.

Will update the review once order shipped or refund is done but as they didn't cancel on request it will still be a low star review.

Order 300024565

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Payment bug ?

( UPDATE: They helped me finding the transaction and eventually found it. Great service! )
On October 4, I bought a certain amount of gold trough QR crypto code.
The crypto was sent but the QR code didn't take me to payment confirmation and I can't reach bitgild in any way :(
No reply on the contact mail.
Im scared i wont see my money ever again.
Please contact me so i can show the blockchain code.

4 October 2024
Unprompted review
Bitgild.com logo

Reply from Bitgild.com

Hi Mike,

Can you please reach out to our support@ email and tell us more about your order so we can connect your payment to the relevant order.

Bitgild Support

Rated 5 out of 5 stars

Happy customer!

I always buy gold & silver from Bitgild. Fast and secure shipments. Easy order proces. Regular updates on relevant moments.

26 September 2024
Unprompted review
Rated 2 out of 5 stars

Order 300024631

Haven't had any email or chat correspondence since placing the order 1 week ago. Order number #300024631 have emailed and used the support bot with no reply. Would be nice to be updated on the progress.

I've since had a reply and will update my review upon receipt of the items, I appreciate the update

23 September 2024
Unprompted review
Bitgild.com logo

Reply from Bitgild.com

Hi,

Our apologies for the delay. We are waiting on one more item in your order and will ship with ups priority once shipped.

Kind regards,
Bitgild

Rated 5 out of 5 stars

Very easy to pay with crypto

Very easy to pay with crypto, product arrived on time.

But is difficult to track progress of your order and there is no communication until order is delivered. Which was worrying me because i never used the service before. But after receiving the gold i feel that i will buy again from bitgild

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Always delivered as expected

Not the lowest price bullion but definitely the best customer support of any online bullion retailer. I had some nightmare experiences with cheaper online retailers, so peace of mind and safely delivered orders are more important then prices 10 Euros cheaper per ounce.

And, as a bonus you can pay with crypto.

21 August 2024
Unprompted review
Rated 5 out of 5 stars

Seller is safe

Seller is safe, quick, stealth and parcel is protect. Reactive, no scam, large choice of product.

6 August 2024
Unprompted review

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