Late delivery, game pretty fast after I contacted, it was some reason stuck in bitgilds warehouse 2 weeks. bar is ok, ups delivery is bad, first game info that bar is coming today, game in second day,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A really good company. Great communication, boss always reply quickly to email. They deliver using anonymous package. I recommend. Update : if > 10k€ (in a single or more transactions/1yr) then KYC a... See more
I made multiple purchases from Bitgild and all were delivered quick and of perfect quality. Then one shipment got lost by delivery. As I filed a ticket, they contacted me the next day, stared the pro... See more
Everyone has been absolutely wonderful to work with. From Rolf, Gabriel, Ben and Daan- they are professional yet personal. It is always wonderful to work with people in the industry that take a high l... See more
Company details
Written by the company
Buy physical gold and silver with bitcoin, stablecoins and other crypto currencies.
Contact info
good and reliable
Good product, order processing a little slow
The product was competitively priced and arrived as described but it took almost a week to process my order.
Once it had been processed, my order was shipped to me quickly and securely.
Late delivery
Late delivery, game pretty fast after I contacted, it was some reason stuck in bitgilds warehouse 2 weeks. bar is ok, ups delivery is bad, first game info that bar is coming today, game in second day, No notification about that, app is not working.Call did not help / Finland, some issues in ups warehouse Helsinki.
Everything is fine
Everything is fine.
Recommend the service, between order and receiving - less than 10 days (order 300024971). Well packed, exactly what ordered for reasonable cost. Thank you.
Late delivery notice
I received my item today. ( It was delayed but all received)
During the process of my item delivery, bitgild replied all my email very quick and efficiently.
I would purchase from this company in the future

Reply from Bitgild.com
Recommend.
Hello,
only good experience with Bitgild Team. Fast response in case of support contact, quick dispatch. Thanks.
Ordered on 3rd September, not arrived and no cancellation
Ordered on 3rd September, order was out of stock, then back logged, then my coins weren't reserved and I've been asking for a cancellation for about a month but they do not seem to want to cancel.
Will update the review once order shipped or refund is done but as they didn't cancel on request it will still be a low star review.
Order 300024565
Excellent service!
Very professional customer service from beginning (order) till end (delivery). I would highly recommended the Bitgild to everyone!
Payment bug ?
( UPDATE: They helped me finding the transaction and eventually found it. Great service! )
On October 4, I bought a certain amount of gold trough QR crypto code.
The crypto was sent but the QR code didn't take me to payment confirmation and I can't reach bitgild in any way :(
No reply on the contact mail.
Im scared i wont see my money ever again.
Please contact me so i can show the blockchain code.

Reply from Bitgild.com
Happy customer!
I always buy gold & silver from Bitgild. Fast and secure shipments. Easy order proces. Regular updates on relevant moments.
Order 300024631
Haven't had any email or chat correspondence since placing the order 1 week ago. Order number #300024631 have emailed and used the support bot with no reply. Would be nice to be updated on the progress.
I've since had a reply and will update my review upon receipt of the items, I appreciate the update

Reply from Bitgild.com
Very easy to pay with crypto
Very easy to pay with crypto, product arrived on time.
But is difficult to track progress of your order and there is no communication until order is delivered. Which was worrying me because i never used the service before. But after receiving the gold i feel that i will buy again from bitgild
10g Gold Bar | Argor-Heraeus | Year Of…
10g Gold Bar | Argor-Heraeus | Year Of The Dragon | 2024
good service and very fast shipping, had my package after 5 days
Always delivered as expected
Not the lowest price bullion but definitely the best customer support of any online bullion retailer. I had some nightmare experiences with cheaper online retailers, so peace of mind and safely delivered orders are more important then prices 10 Euros cheaper per ounce.
And, as a bonus you can pay with crypto.
Worked perfectly so far
Seller is safe
Seller is safe, quick, stealth and parcel is protect. Reactive, no scam, large choice of product.
Very straightforward and hassle free…
Very straightforward and hassle free experience, again. Discreet package, arrived in 11 days. Bonus for crypto payment options.
Best and easiest supplier of silver and gold
Bitgild always deliver fast, safely and with highest quality. I have been a customer for several years now and there has never been any trouble.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







