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Bitdefender Reviews 10,638

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,185 reviews, reviewers had a great experience with this company. Customers are really happy with the customer service, consistently describing it as quick, efficient, and helpful. Many appreciate the direct assistance from real people rather than chatbots, highlighting the professionalism and friendliness of the support staff. People also praise the product's performance, noting its reliability and ease of use, providing a sense of security. However, some people were dissatisfied with certain aspects of the product and user experience, mentioning issues with activation codes, non-standard device support, and an interface that some found not user-friendly. A few customers also expressed frustration with subscription practices, particularly regarding forced auto-renewal and persistent pop-ups for additional services.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the product's effectiveness,... See more

Customer service

Clients share positive opinions on customer service, praising the quick, efficient, and helpful assistance... See more

Subscription

Consumers find subscription experiences to be ambiguous. While some reviewers express satisfaction, noting... See more

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers found the software... See more

Service

Users describe ambiguous interactions with service. Many customers praise the excellent service, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A fair built antivirus. I will write the AV review here. Overall seems fairly light and easy to navigate. But here are the cons: - Annoying popups, a little too often. "Is your network home?"... See more

Company replied

Rated 3 out of 5 stars

Purchased this after a terrible experience with a competitor. Works great on Windows 10/10. When it comes to iOS and the web protection and vpn… not so great. When web protection is enabled the... See more

Company replied

Rated 5 out of 5 stars

Initially tried Bitdefender based on excellent reviews. Upgraded from free version to subscription version about nine years ago. Very happy with product performance and with assistance received from... See more

Company replied

Rated 5 out of 5 stars

Apart from an excellent service / product / top-tier protection, if / when a customer has a problem, there are REAL PEOPLE helping you solve it, not some Chat Bot. I've been a customer for at least 6... See more

Company replied


Company details

  1. Software Company

About Bitdefender

Written by the company

Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, business, and government environments, Bitdefender is the industry’s trusted expert for eliminating threats, protecting privacy and data, and enabling cyber resiliency. The company has pioneered breakthrough innovations in anti-malware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 150 of the world’s most recognized technology brands.

Additionally, on the Bitdefender blog, readers can find stories from the underworld of internet fraud, scams, malicious software, and other cyber threats. Moreover, tips and best practices on how to have your devices and online personal information guarded at all times.

CONTACT US

About Bitdefender

Written by the company

24/7 Customer Support
Our knowledgeable technicians are available 24/7 to assist you! We are here to answer any questions about your security solution and provide you with the support needed to promptly resolve any issues you may be experiencing with your security software.
30-day money back guarantee
If you are not completely satisfied with your purchase, you have 30 days from the date of purchase to request a refund.
AV Comparatives: Malware detection - Advanced+ 2024
AV Comparatives: Real World protection - Advanced+ 2024
AV Comparatives: Gold Malware Protection 2024
PCMag - Best Malware Removal & Protection Software 2023
PCMag - The Best Antivirus Software for 2023
AV Comparatives - Product of The Year 2023
AV Comparatives - Advanced + Real-World Protection 2022
AV Comparatives - Outstanding Security Product 2022

Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
4-star
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2-star
1-star

Replied to 96% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Bit Defender VPN

I had been using free editions of Bit Defender for a number of years. I was getting a bit fed up with Windows Defender and I wanted to upgrade my VPN. Bit Defender seemed to be the way to go. I'm pleased that I chose the Premium package.

11 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for choosing us!

Rated 5 out of 5 stars

Online security

I had Bitdefender Total Security on my laptops, PCs and smartphones over many years and use their propriety browser and VPN to do my banking and all other online transactions. Combined with a sensible approach to digital world my online security has never been breached and I have full confidence in the protection that Bitdefender provides.

13 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you!

Rated 5 out of 5 stars

It is a very good and reliable product…

It is a very good and reliable product at a good price. I have been using it for over 3 years. I am also using Bitdefender VPN.

12 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for your loyalty and appreciation!

Rated 5 out of 5 stars

I love Bitdefender

I love Bitdefender. Customer care was outstanding. I would definitely recommend this product to family and friends.

12 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you very much!

Rated 1 out of 5 stars

Bought activation key via G2A

Bought activation key via G2A
Forced to accept auto-renew to activate
Not clearly stated upfront
Creates unnecessary friction and risk
Not acceptable for a one-time purchase

i will never use their pyament vendor 2 checkout have on 2 an mostly complaints i will never give theese people my credit card never - my activation code g2a is now deleted i take the loss and never return to bitfender what a sham fra a comnpany thay sell security

12 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Hi Peter. Thank you for considering our solution to protect your devices.

Bitefender subscriptions have an auto renewal option active in order to avoid leaving your device exposed after the subscription expires. You have the chance to configure the auto renewal preferences as shown here: https://www.bitdefender.com/consumer/support/answer/29081/.

Also, we highly recommend you to only purchase Bitdefender solutions from our website, or official partners and resellers. You can find one near you here: https://www.bitdefender.com/en-us/partners/partner-locator.

Our team is always read to help when needed.

Rated 5 out of 5 stars

Subscription problem solved quickly

Had a problem with extending my subscription, had some it before without a problem, so I emailed bitdefender on there website about the problem. Within 24 hours they had it solved by the time they emailed me back. I know it's an email but the person was very good at responding and polite.

10 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for sharing your experience!

Rated 5 out of 5 stars

Bitdefender Total Security

I've had BD for over 10 years and they are an exceptional product! I highly recommend Bitdefender Total Security! This is the reason why I keep my subscription, because it's the BEST!

10 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for your loyalty and appreciation!

Rated 5 out of 5 stars

VERY SATISFIED!!!

This is my second experience of having a Bitdefender antivirus product (on different computers).

I also included a VPN/Premium with my latest antivirus programme.

Bitdefender, undoubtedly, performs extremely well in product tests, and receives great reviews, which is what initially attracted me to their products. I haven't been disappointed!!

My experiences, on both occasions, have been extremely positive in relation to the products, themselves, and just recently I sought assistance from their customer service support team; their response was incredibly prompt, and of great assistance!

11 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you for your appreciation!

Rated 5 out of 5 stars

I use Bitdefender Ultimate Security on…

I use Bitdefender Ultimate Security on all my devices. I am satisfied with the product and their customer service is proactive and efficient. It was recommended by several IT professionals, who had good opinions about it, both in private and corporate environments. I also had the opportunity to use the customer service and they were extremely fast, helpful, and when I couldn't answer the question for a few days, they didn't forget, but kindly inquired. Overall, I have had an extremely positive experience so far.

10 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you very much for your feedback!

Rated 3 out of 5 stars

BD vhd file stopping easus backup from…

BD vhd file stopping easus backup from restoring my c drive. Get msg advising me to stop using vhd files and try again later. Can't detach vhd file in disk management Win 11 pro

9 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Hello! We’re sorry for the inconvenience you’ve encountered. For more assistance, contact our technical support team through chat, phone, or email by visiting the following link:
👉 https://www.bitdefender.com/consumer/support/help/.

Our team is ready to help resolve your issue as quickly as possible.

Thank you for your patience!

Rated 5 out of 5 stars

We have used BitDefender for years and…

We have used BitDefender for years and it works great. Anytime I have a question, they promptly answer and the majority of the time, they solve my issue on the first try. You won’t be disappointed.

6 April 2026
Unprompted review
Bitdefender logo

Reply from Bitdefender

Thank you very much!

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