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Rated 1 out of 5 stars

Locked my account and held my money For more than a year bit2me has locked my account and refused refunding me despite providing alternative iban and I’ve summitted the entire documents. Customer ser... See more

Company replied

Rated 5 out of 5 stars

With the phone app I'm using I enjoy fast crypto purchases and reliable support staff. There's farming and staking as extra s and point reward system. So far I've had no trouble receiving my transact... See more

Company replied

Rated 5 out of 5 stars

I have had the most pleasurable experience with the help team on bit2me, i did a bank transfer and for got to put in the reference code so I wait a few days thinking it could go through, but nop did... See more

Company replied

Rated 5 out of 5 stars

The support I received from Ana was excellent. She was patient and gave me very clear explanations, which was helpful as I am not very familiar with the world of cryptocurrency. Thank you very much.

Company replied

Company details

  1. Cryptocurrency Service

Written by the company

Buy and sell cryptocurrencies from your home. With the security, ease and speed that only Bit2Me brings you.


Contact info

You should know

3.8

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Don’t put your 100 trust in them…

I’ve always thought of them to be the best but got really disappointed after they locked my funds in the account and telling me they need to do manual check.. What a bunch of scammers they are. I still don’t know why they need to check anything manually after a thorough KYC when signing up. Provided every needed document but now they need to verify manually again.. Really stupid

10 October 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi Christian,

Bit2Me is the first cryptocurrency exchange and crypto custody service provider registered with the Bank of Spain, which means that we have demonstrated compliance with current legislation. That's why we have different security protocols.

However, in order for us to review your case, please contact our support team at, as we have not found any account associated with you.

Best regards.

Rated 5 out of 5 stars

Very good platform

Very good platform, customer service is crispy!
Cold wallet awesome, and the amount of available coins is wonderful!
Staying strong at this 🐻 market!
Saludos desde Canada!

30 September 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you so much for your support!

We are at your disposal whenever you need it.

Thank you for being part of our community.

Kind regards.

Rated 5 out of 5 stars

First two transfers without problems

First two transfers without problems. The third one I get the confirmation but still not in my bank account.

UPDATE:
Support responded quickly. Problem was solved! Thanks

30 June 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, MG.

We are really sorry for the inconvenience. We have checked with our bank and it seems that there was an incident with some withdrawals at the end of June. They have already fixed it and between today and tomorrow it should reach the bank account.

Again, we apologise for the inconvenience.

Best regards.

Rated 1 out of 5 stars

This is a scam

This is a scam, they get your personal details the account doesn't get verified because of some "e-mail confirmation" that was obviously done but they don't accept. I wouldn't trust a dime to this company.

27 June 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, António.

We would be pleased to review your case in detail to see what happened in the verification process of your account. We have not located any account with this problem associated with you, so if you have registered in any other way, please contact us at support.bit2me.com so we can help you as soon as possible.

Best regards.

Rated 5 out of 5 stars

no problems at deposits

no problems at deposits, no problem at withdrawls.
A lot of potential with their token. Backed by Huobi! I am allin here

12 June 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you so much for your trust, Radu!

We will continue to work to make our token useful and gradually increase its value again.

We are at your disposal whenever you need us.

Kind regards!

Rated 1 out of 5 stars

They ask for stupid documents that no…

They ask for stupid documents that no other exchange asks, they claim that it is required by regulators, they keep your funds hostage, their support is unprofessional as hell, after asking for documents that are sensitive to me, I told them send the money where you received it from, they send the same email over and over again asking for the same document. I made a claim to the financial ombudsmen and they will help me with getting the funds back, I recorded every conversation that I had with them, my lawyer recommended me to tell them to send the funds where they received it from. They have no idea who they are messing with. Only bad, relatable reviews that I found were here on trustpilot, on the other sites they leave nonsense bad reviews once in a while to justify for things outside their competence, such as price fluctuation of coins when the real problem is they keep the funds hostage. I will send the files to Jim Browning as well. He can tackle these scammers. THERE IS NO LOGICAL EXPLANATION TO WHY THEY CANNOT SEND FUNDS BACK TO WHERE THEY RECEIVED IT FROM. If I tried to send the money to another beneficiary, their claims would make sense but, at this point it makes no sense at all. I will ask my wife to open an account here and deposit a small amount which I can afford to loose, I will record everything and put them in the local newspaper. EL PAIS

Update: The funds are still locked in the account, the reply of Bit2Me still makes no sense. How are you preventing money laundering, terrorism and how are you protecting my account when all I intend to do is send the funds to where they were. I am not sending funds to no one else who might be doing legal or illegal things. I just want my funds sent to where they were in the first place. Which point of the directive says that you have to collect this information about me? And which point of the directive says that sending the funds to the original sender is risky in terms of money laundering and terrorism financing? NONE. PURE THEFT . 0 stars

10 June 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi Mr. Morgan,

As explained to you by our colleagues, it is necessary to send this document in order to be able to make the refund. In your case, the identity of the caller could not be verified with that of the account owner. Bit2Me has to comply with the Directive (EU) 2018/843 of the European Parliament and the Council on 30 of May, 2018 amending Directive (EU) 2015/849 on the prevention of the use of the financial system for the purpose of money laundering or terrorist financing, and amending Directives 2009/138/EC and 2013/36/EU, as well as the security of our users' accounts.
Therefore, we ask you to send the requested document.

We are at your complete disposal.

Best regards.

Rated 1 out of 5 stars

Avoid this horrible exchange

Avoid this horrible exchange. The entire process is designed to waste your time. Bit2me support is just the opposite. There are cheaper and better exchanges out there.

1 June 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hello Frank,

we are sorry to hear that you are not satisfied with our service.

We would love to know what incidents you have had in your case so that we can review it and improve our service. Please do not hesitate to contact us at support.bit2me.com

Kind regards.

Rated 1 out of 5 stars

Stay away

Stay away. This is the worst exchange in the world. This is all I can say.

27 May 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hello, Michael:

We are sorry to hear that your are not satisfied with our service.

We would like to review your case so that we can find out what happened and improve the user experience at Bit2Me. Therefore, we would appreciate if you could contact us at support.bit2me.com

We are at your disposal whenever you want.

Kind regards.

Rated 1 out of 5 stars

Very frustrated with Bit2Me

Very frustrated with Bit2Me. I just want to buy. They locked my money. Avoid at all cost.

22 May 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, John.

We are really sorry to hear that your are not satisfied with our platform.

Please contact us at support.bit2me.com in order tha our support team can revise your case and help you to solve it as soon as possible.

Kind regards.

Rated 5 out of 5 stars

Excellent and friendly customer…

Excellent and friendly customer service, very helpful and resolved issue straight away.

18 May 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Many thanks, Shakil!

We are glad to have been of great help. We are at your disposal whenever you need us.

Thank you for being part of the Bit2Me community.

Kind regards!

Rated 5 out of 5 stars

All-in-One place for me !!!

All in one place for me. Tried a lot of crypto sites offering good services, but since I found bit2me I don't have to worry using 2 or 3 sites to complete a cryptocurrency-to-cryptocurrency conversion meaning exchanges between cryptocurrencies with 1 click, receiving and sending all major cryptos. Even depositing any currencies are super simple using my debit card. Everything goes through within a blink of an eye. Also happy with the commission fees.
Have to add I am not trading with cryptocurrencies, would not invest in any of them. I strongly believe cryptocurrency is an incredibly volatile investment.
Bit2Me has everything what an amateur or pro crypto user need. I am particularly using for software development. As a developer I found Bit2Me the perfect tool to test my software how handle, manage real cryptocurrencies rather than just the test data.
Anytime having a question, the customer service replies and resolves anything quicker than I ever experienced.
Thank you bit2me

4 May 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you so much for your trust, Roland!

We are pleased to have been of great help to you. And we are at your disposal whenever you need us.

Thank you for being part of the Bit2Me community.

Kind regards!

Rated 1 out of 5 stars

I can't withdrawal my cryptos

I can't withdrawal my cryptos. They locked my fiat. They ask for all kinds of documents that no one else asks for. Stay away.

14 April 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, Steven.

In order to help you, could you please contact us at https://support.bit2me.com/es/support/home? We have tried to review your case, but could not find any accounts related to you.

Kind regards.

Rated 1 out of 5 stars

Poor experience

Poor experience. Very expensive. They lock your money for no reason. Never again.

5 April 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, Robert.

We are sorry to hear that you are not satisfied with our service.

We inform you that information and documents are requested from our customers due to determination of the current legislation to protect your funds and prevent and fraud prevention.

If you have any questions, we will be happy to help you at support.bit2me.com

Kind regards.

Rated 1 out of 5 stars

Bad experience

28 March 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, Andres.

We are sorry to read that you are not satisfied with your experiencie at Bit2Me. We value our users' feedback very much, as it helps us to improve. If you have any doubt or issue, please contact us at https://support.bit2me.com/es/support/home in order we can help you personally.

Kind regards.

Rated 2 out of 5 stars

Can't withdrawal my money and the…

Can't withdrawal my money and the website is annoying as s***

23 March 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hi, Alex.

We are sorry for the inconvenience. We have different types of security protocols that aim to protect our users and comply with current legislation.

We look forward to continuing to count on you as a user and if we can help you, we are at your disposal at https://support.bit2me.com/es/support/home

Kind regards.

Rated 1 out of 5 stars

Una mala experiencia en general

Una mala experiencia en general, no recomendable

28 February 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hola, Javi. Sentimos que tu experiencia en Bit2Me no haya sido satisfactoria.

En caso de que tengas alguna consulta o duda respecto a tu operativa, por favor, ponte en contacto con nuestro departamento de soporte en support.bit2me.com para que podamos ayudarte de forma personalizada.

Un saludo

Rated 2 out of 5 stars

Very amateurish and charges really high…

Very amateurish and charges really high fees which many can consider a theft.
They also don't take responsibility for their mistakes and you're the one paying for them.
In fact we are right now entering with a lawsuit against Bit2Me at Spanish courts of law for theft and fraud, among other accusations.

23 February 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

We are sorry for the inconvenience.

Please note that we try to offer the lowest possible commissions to continue offering all our services: Wallet, Converter, Academy, Earn, Launchpad... But if you prefer lower commissions, you can use Bit2Me Trade, with commissions from 0.10% maker.

However, in order for our support team to help you personally, please open a ticket at support.bit2me.com, you will receive a response within minutes.

Kind regards.

Rated 1 out of 5 stars

ALERTA! Ellos encierran tus fondos! / They lock in your funds!

Mantente alejado de ellos. Si plantean un problema en su contra, bloquearán tus fondos.

Los he usado para transferir pagos entre 2 empresas, todo legal con impuestos pagados cada trimestre. A principios de este mes enviaron una solicitud sobre estas transacciones y respondí. No obtuve comentarios, así que supuse que todo estaba bien. Transferí BTC a mi cuenta con ellos, cambié a euros e intenté hacer una transferencia bancaria. Recibí un error y contacté al soporte. Dijeron que tenía que hacer un perfil de empresa y que tenía que darles todo tipo de documentos ridículos además de lo que ya había dado. Ya les había enviado la escritura de la empresa, las facturas de las transacciones, etc. Así que convertí el dinero a BTC e intenté enviarlo a otro sitio. La posibilidad no estaba disponible, por lo que mis fondos por valor de 6000 euros(0.14BTC) están bloqueados allí. No obtengo respuesta, ni correo electrónico, teléfono ni nada. No puedo pagar via el opcion de pago en app, y no puedo transferir. Estoy seguro de que no pueden bloquear los fondos, simplemente no puede ser legal.

English
Stay away from them. If they raise an issue against you they will lock in your funds. I have used them to transfer payments between 2 companies, all legal with taxes paid every quarter. Early this month they sent a request about these transactions, and I replied. I got no comments so I assumed all was ok. I transferred BTC to my account with them, changed to euros and tried to do a bank transfer. I received a error and contacted the support. They said I had to make a company profile and had to give them all kinds of ridicilous documents in addition to what I had already given. I had already sent them the company deed, invoices for the transactions etc. So I converted the money to BTC and attempted to send it to another site. The possibility was not available, so my funds worth 6000 euros are locked in there and I get no reply, no email, telephone or nothing. I am sure they can't lock in your funds, it just can't be legal.

16 February 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Hola, Sigurdur.

Sentimos las molestias ocasionadas. Como ya te informamos, el hecho de solicitar informaciones y documentos a nuestros clientes es por determinación de la Directiva (UE) 2018/843 del Parlamento Europeo y del Consejo, de 30 de mayo de 2018, por la que se modifica la Directiva (UE) 2015/849 relativa a la prevención de la utilización del sistema financiero para el blanqueo de capitales o la financiación del terrorismo, y por la que se modifican las Directivas 2009/138/CE y 2013/36/UE.

Si tienes cualquier duda o consulta al respecto, por favor, ponte en contacto con nuestro departamento de soporte en support.bit2me.com

Un saludo.

Rated 5 out of 5 stars

The signup process is very fast and the…

The signup process is very fast and the verification of the account is easy and fast. I added money and i withdraw money and i got in few minutes. The android application is very intuitive and with no bugs.

10 February 2022
Unprompted review
Bit2Me logo

Reply from Bit2Me

Thank you very much, Alin!

At Bit2Me we always work to offer a suite of tools and functionalities accessible to the whole community so that anyone is able to operate and manage their cryptocurrencies.

Best regards.

Rated 1 out of 5 stars

Attenzione!!

Attenzione!!! Non usare il sito SCAM bit2me.com, sono dei ladri e truffatori, mi hanno preso in criptovaluta usdt 35 euro di "commissione" su un totale di 37 euro inviati, è UN SITO TRUFFA, NON VERSATE NULLA

Attention!!! Do not use the SCAM bit2me.com site, they are thieves and scammers, they took me in cryptocurrency usdt 35 euros of "commission" on a total of 37 euros sent, it is A SCAM SITE, DO NOT PAY ANYTHING

6 December 2021
Unprompted review
Bit2Me logo

Reply from Bit2Me

Salve,

Per quanto riguarda l'invio di USDT, la Tassa Mineraria di Bit2Me è di 35 USDT. Puoi controllare tutti i nostri costi e limiti qui:https://support.bit2me.com/en/support/solutions/articles/35000170034-bit2me-costs-and-limits

Tuttavia, al fine di rivedere il tuo caso in dettaglio, contattaci aprendo un ticket su support.bit2me.com o chiamando il +34 910 91 37 88 dal lunedì al venerdì dalle 10 alle 22 (GMT+1).

Grazie mille e cordiali saluti.

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