Bip&Go Reviews 

Although this company advertises to UK residents, I was unable to set-up a direct debit payment method with any UK card. Maybe this was my error - but still annoying as I couldn't use the service. I then started to receive late payment notifications from BIP and GO. I sent several emails asking how best to do this given my issues with setting up a direct debit, but the late payment notifications kept on coming. I had no response to any of my emails or messages. Terrible customer service - I would avoid.

Bip and Go chat line not helpful to my problem ref 076665152 smurphy
I can’t return the badge/tag with battery as the post service in Ireland refuses to accept batteries. Bip and go advised not to remove battery.
I cannot complete the cancellation process as a result and do not want to be charged cancellation penalty 30e as a result
To send it by courier would cost 79 90 euro

Seit drei Jahren erhalte ich von BIP falsche Abrechnungen, d.h. die Benutzung des Badge in EINEM Monat wird von Anfang an DOPPELT berechnet! Wenn man den Badge im März oder August in Italien verwendet, erhält man in den beiden Folgemonaten April/Mai bzw. September/Oktober jeweils eine Rechnung, in der JEDES MAL die Grundgebühr berechnet wird! Das kann man BIP nur schriftlich über die Webseite anzeigen. Wenn man Glück hat, bekommt man die Rückmeldung, daß die Doppelgebühr in der nächsten Rechnung gutgeschrieben wird - was aber nicht geschieht! Wer nicht systematisch abgezockt werden will u/o sich nicht immer wieder darüber ärgern will, sollte abwägen, ob es das Wert ist...

For three years now, I have been receiving two invoices from BIP spread over two subsequent months (for the use of ONE month in Italy) - and the basic fee (for ONE month in 2023) is regularly charged twice in each invoice - i.e. DOUBLE! If you report this via the website, you receive the message that the overcharge will be credited to your next invoice. But this does not happen! At the next occasion (2024) I again receive two invoices in September and October, although I only used the badge in August. The basic fee has of course been charged twice again and the credit note from 2023 does not appear. So be careful! If you travel abroad a lot and frequently and have no problem with double charging - fine. If you have a problem with being systematically ripped off again and again - watch out!

Hi

I applied for your services a few days ago and have been attempting to pay the badge charge using several UK bank accounts via IBAN. Despite numerous attempts, I am still ineligible to complete the payment. All my bank account cannot pay direct debit to EU SEPARATE account.

Today, I found the following information on your company’s website:

“Residents of the United Kingdom cannot subscribe directly to Bip&Go, as UK bank accounts are not part of the European SEPA system. To ensure access to Bip&Go Liber-t electronic toll payment, a distribution agreement was made with a subsidiary of the Sanef group: Sanef Tolling.”

Given this, I am confused as to why my account was created and why a badge is being sent to a UK address when it is clear that UK bank accounts are not compatible for payment. The IBAN I provided is explicitly from a UK bank, which should have flagged this issue earlier in the process.

Please urgently advise on how I can cancel the account and stop the shipment of the badge to my UK address immediately. I request a swift resolution to avoid further complications or charges.

Thank you for your prompt attention to this matter.

Kevin

We're very pleased with Bip&Go. It works well and makes our trips faster and more enjoyable.

I received a faulty badge and attempted to reach out to support through various ways without avail.
Only after months they sent an answer saying to come to France.
Now I have to pay 2 more times: to send back the faulty badge + 10eur non use fees (because it does not work...)
Would not recommend at all!

no delivery, no answer from the customer service. Still money left my account

Almost impossible to find out who and where to reach

EDIT: thanks for your generic reply, I did try to contact the customer service, but nobody answers the phone (20 mins waiting)

Although shipment was not traceable the BipAndGo arrived quick en worked perfect

I've been driving in France and Spain for many years without a telepeage and thought it time I got one. A few choices out there but I went for Bip and Go as they seemed to offer the best value for money.
The service has been fantastic, I have received prompt responses to any queries and the badge works a dream.
So much more convenient than taking tickets and then paying at the gates, wished I'd gone with Bip and Go years ago. I have no hesitation recommending them.

We have a horrible experience with this company. They close my account just like that. Afterwards I need to pay for the badge, which I think is fair if it's not used anymore.

However, they don't want to send me the invoice. Only by post which would cost 4 euro extra.

They never sent me the invoice, why not send me the info by email to pay it?

Still no clue why they closed my account and are unable to recover it. This just happened without any reason :(

It takes days, weeks to receive any answer from them, so it's been going on for a while. Each answer is sent with a noreply mail. So you are forced to open a new ticket as well.

When the badge works, it's fine, but when you have a problem their support is the worst. I can really not recommend working with them, very unreliable support.

The iOs Login into the App does not work with iPhone 13 to check the péage monitoring.
At least with a german keyboard, but the web interface works.

So easy to install and use

I opened a Bip&Go account on 08 August 2024 and paid €16 for a Bip&Go badge. It is now 12 September and the badge has not arrived. I cannot get an answer on the website and there is no Customer Service email or telephone number to contact. The online Assistant was unable to give me a satisfactory answer. I do not recommend this service. Where is my badge Bip&Go?

Terrible company and best avoided at all costs. I ordered a tag and never used it, but had a direct debit set up from a euro account. Eventually that failed but no email or warning until a strange email about an unpaid debt of EUR10. I followed up with them online as the lodgin wouldn’t work and eventually they replied saying the account was deleted, the debt (only 10euros) had been sent to a debt collection agency and they wanted me to post back the tag to them! Thoroughly unhelpful and not clear on what to do next except wait for a French debt collector to visit London?! Avoid if you want a similar mess.

The ideal system to pass at 30km/u at the toll boots. Do note that more and more people have a Bip&Go pass which in some cases results in longer waiting rows the the ticket/pay toll boots... De ideale oplossing om de lange wachtrijen te vermijden die zich kunnen voordoen aan de tol/peage poorten. Nu ik moet toegeven dat aan sommige peages er meer of langere rijen staan aan de bipango dan aan de ticket slagbomen. Dus ik zou de overheid aanraden veel meer telecharge poorten te voorzien

It was a pleasure using this device
Easy to install

Dear BipandGo, we really were looking forward for the tolbadge but the badge arrived while we are allready on holiday, can we return it and get a refund?