BiomassSparesOnline Reviews 

80
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Very happy to have found a part for my boiler that was proving difficult to find. Ryan was so helpful, contacting the manufacturers and keeping me informed as to whether it was the right one. Really p... See more

Rated 5 out of 5 stars

Excellent service at all stages of the purchase. The website is clear, with plenty of information. After I placed my order I received a phone call to confirm that I had selected the correct item as... See more

Rated 5 out of 5 stars

Extremely disappointed.Very poor service Ordered an item in stock and paid In advance of delivery But didn’t receive the item Enquired and emailed about the delivery and didn’t receive a respons... See more

Rated 1 out of 5 stars

Website said 'In stock', 'Delivery in 1-4 days'. After 4 days, still no sign of despatch, never mind delivery. Phoned to be told it was out of stock, and would 'chase suppliers and call you this aft... See more

Company details

  1. Heating Equipment Supplier
  2. Boiler Manufacturer
  3. Boiler Supplier
  4. Furnace Parts Supplier
  5. HVAC Contractor
  6. Solar Energy Contractor

Written by the company

Online spares supplier for Biomass boilers and heating system components such as Pumps, Valves, biomass fuel stores, fuel transport equipment, combustion chamber parts, control sensors, switches etc.


Contact info

3.6

Average

TrustScore 3.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(80)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

expensive delivary

Really quick delivery; estimated delivery was weeks but it can the next morning. But £15 for uk for something smaller and lighter than a cup is too much.

11 January 2022
Rated 5 out of 5 stars

Great Service

Always worried about getting spares for my biomass boilers but I have now purchased two parts and received them next day. So, great service, thanks.

20 September 2021
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Easy to use website and prompt communication. Mark is really committed to customer service. Highly recommended. I was waiting for a part and asked where it was. Got a reply the next morning at 8am saying it was in my mail box - and it was! Brilliant.

11 September 2020
Unprompted review
Show reviews in all languages. (80 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look