Billing Finance Reviews 

2,919
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and the simple, stress-free process from start to finish. Many commend the professional and helpful staff, who are described as kind and patient, providing clear explanations. People appreciate the seamless user experience, with quick processes and transparent communication making finance easy and convenient. However, some customers noted issues with customer service, experiencing a lack of support, unsatisfactory answers, and unhelpful staff. A few others found payment terms problematic, citing non-competitive APRs, unexpected charges, or very short repayment periods.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick and efficient processes,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the professionalism,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, helpfulness, and... See more

Payment

Consumers find payment to be ambiguous, with some reporting swift finance processing and quick payouts to... See more

User experience

Reviewers highlight positive aspects of user experience, describing it as swift, straightforward, and very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tbh I didn’t think I’d be accepted having an average credit score but these guys helped me out. Amazing help with everything applied a they did all the work for me other than selecting the bike. Swift... See more

Company replied

Rated 5 out of 5 stars

What an amazing and professional experience I have had with Edwin especially. He has gone above and beyond to make sure I found the right car that was suitable for me. Nothing was ever too much has... See more

Company replied

Rated 5 out of 5 stars

My experience buying my first car was absolutely fantastic. The customer service was excellent from start to finish, and the team went above and beyond to make sure I had everything I needed. Their wi... See more

Company replied

Rated 5 out of 5 stars

Great service with Billing finance. I took out a loan and the process was very quick with a variety of lends, repayment plans and options. Professional staff who were easy to talk to, no hi... See more

Company replied


Company details

  1. Car Finance and Loan Company

Information provided by various external sources

Getting you where you need to be

Coronavirus Update

TALK TO US

We know many of you are worried about how your finances might be affected by coronavirus (COVID-19). If you've been affected by coronavirus (due to illness or self-isolation) and are worried about what this might mean for you financially, there are things we can do to help. The sooner you are able to get in touch, the more we may be able to do. If you would like to speak with us regarding your agreement, please call us on 01604 402 204 where an agent will be happy to assist you. Please be aware we are currently operating with a reduced number of staff. Due to this, you may experience longer wait times than usual when calling in to speak with us.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,919)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed a car but my budget was too…

I needed a car but my budget was too small. Thanks to Billing Finance for helping me out.
The process was very short and the payment was done.

27 April 2026
Billing Finance logo

Reply from Billing Finance

Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience. It's great to hear that you were happy with the process and we hope you enjoy your new vehicle.

Rated 4 out of 5 stars

The approval process was fast

The approval process was fast, and I was able to get my car Overall, I’m very satisfied with the service and would definitely recommend this car finance company to others looking for a reliable and hassle-free experience

6 May 2026
Billing Finance logo

Reply from Billing Finance

Thank you for your review and recommendation Amandeep! We're really pleased to hear you found the approval process fast and the overall experience hassle-free. Providing a smooth service is something we always strive for , so your feedback is greatly appreciated.

Rated 5 out of 5 stars

Billing Finance was amazing

Billing Finance was amazing. They made.everything look easy, stuck by their promise and delivered.

4 May 2026
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 3 out of 5 stars

I like that i was able to get my…

I like that i was able to get my motorbike however the prices are high but I understand.

4 May 2026
Billing Finance logo

Reply from Billing Finance

Thank you for your feedback Connor. Transparency is very important to us at Billing Finance. Although our interest rates might be high, we do not hide this and do not charge letter fees or late payment interest.

Rated 3 out of 5 stars

I like billing finance because it went…

I like billing finance because it went through so fast. I did not like the facts that I started paying bills after 2 weeks I have never seen any finance company lending you money and started paying back after 2 weeks. I was not happy about it. That is taking advantage of the me because I have already collected the money. Even when I called they said they cannot do anything about it. Making me going debt with my other of my direct company.

4 May 2026
Billing Finance logo

Reply from Billing Finance

We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that this standard was not met in your interaction with Billing Finance.

First payments are set out clearly in the documents and are around one month from signing the documents.

Rated 5 out of 5 stars

Great and very helpful and professional.

Great and very helpful and professional.

4 May 2026
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

Given my circumstances this company…

Given my circumstances this company where more than helpful made the process simple and got me in the vehicle I wanted ,

4 May 2026
Billing Finance logo

Reply from Billing Finance

Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated. We hope you enjoy your new vehicle.

Rated 1 out of 5 stars

For the sake of your mental health avoid this company

I don't know how everyone is giving 5* reviews. I'm guessing because they got finance quickly and easily. Yup, this company will throw money at you as fast as you put the phone down.

But be careful with this company, I ended up with an issue with the car I got finance on, tried to speak to them about it, as they where sending letters,emails etc saying any issues, we're here to help. I asked for help and was basically told we want our money, the cars not our issue. Give us our money. I asked them about the letters they offered about help and was told they basically told me to go get help somewhere else, it's not their job and that they only have to provide info on where to go, which is not them. So after months of hassle and me still paying off a car which was written off. I eventually stopped paying them. After lots of back and forth the car was sold off as scrap and they then asked for another amount of money. I refused the car had issues when I got it but they don't care. Only want the money. So short of having to fork out on a lawyer which would cost more than the outstanding finance..I tried to agree a payment plan with them. They refused because it wasn't getting them their money fast enough. Now after months of no contact, they have sold my debt to a debt recovery agency, who have sent a letter through to me today.

So avoid this company at all costs. You may be desperate for credit, you may think it's not going to happen to you. But honestly the hassle and pressure this company puts on you almost drove to have a mental breakdown. A sickening company with dubious morals, skirting the edges of the law, with what they can get away with because they know most people using them probably don't have many options with credit.

28 March 2026
Unprompted review
Billing Finance logo

Reply from Billing Finance

We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that this standard was not met in your interaction with Billing Finance.

I have logged a complaint for you and someone will be in touch over the next couple of days once a full review of your file has taken place.

Thank you for raising this concern

Rated 1 out of 5 stars

day 3 of waiting for a call back

11 April 2026
Unprompted review
Billing Finance logo

Reply from Billing Finance

We always aim to deliver a great experience here at Billing Finance. So, we are sorry to hear that we didn’t meet our usual standard of customer service this time.

Rated 1 out of 5 stars

My advice re this company or should I…

My advice re this company or should I say bully's is stay clear of them. Nothing but issues from start to present.

Sent them compared PCP o.n 18th March 2025. They responded requesting more details on 20th March and I responded same details with there request. Still no response so sent them further email on 29th March which they still haven't responded to. Yet when you miss payment by 1 hour they are on phone demanding money with threats of legal action.

I sent them further email today and still nothing.

Ease don't call yourselves as professional because you've not treated me professionally. I will be leaving your company e d of 2026.

8 April 2026
Unprompted review
Billing Finance logo

Reply from Billing Finance

We apologise that our service did not satisfy your expectations. We are always striving to improve our service, so listening to what our customers have to say it very important. Please reach out to discuss this on 01604 402204 at your earliest convenience so we can investigate for you.

Rated 5 out of 5 stars

Happy Customer

Financed my car with Billing Finance in 2021, which has just come to an end after 5 years. I couldn’t praise them enough at how helpful they were every time I contacted them for anything throughout the duration of my agreement. Very happy and would recommend them to anybody.

27 March 2026
Unprompted review
Billing Finance logo

Reply from Billing Finance

Hi Kimberley, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with Billing Finance; our staff will be happy to read your review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Rated 1 out of 5 stars

Disgrace of a company

Disgrace of a company. They offer high interest loans and provide finance for unroadworthy cars. They prey on people who are desperate and box their liabilities off to prevent any comebacks. Still, this is not the issue.

The issue is, when your old broken car comes into problems or things come to light, you best believe that this company is going to swerve and dodge everything that comes their way. They twist your words, your meanings and play dirty tricks to prolong complaints and cases against them. Their goal, to exhaust you and make you go away. They play in the fact that people don’t know the system but they do, and they will use it to their full advantage.

They fail every duty they have and hope you don’t know enough to see it. They know the system is slow and is painful to deal with for the everyday consumer. They count on this.

They blatantly ignore key points and evidence that will put them in the firing line and instead focus on points and evidence, regardless of their relevance to protect themselves. Like stated before, if they can’t find something, they will just change what you said .

My advice to everyone else being stung by the company. Only use emails, leave paper trails. Familiarise yourself with the FCA, ICO , DVSA and Use the FOS, although useless, exhausts the options and be prepared for court with these. This is a company that deems it worthwhile to prolong cases even in the face of an ultimate loss. Chances are most of their complaints fall off or have weak cases resulting in them winning .

I wish I could publish all my evidence of their failures over these last months, and their deliberate lies or misleading statements. It’s laughable for such an organisation. Especially since they have just received a large investment. Does your investors know of how bad your internals and practices are?

17 March 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost!!!!

Got sold a faulty car all electrics faulty cut out whilst driving was returned to garage 21 times in first 3 months billing finance refused to accept car back or help! Dont go near! Lucky I didn’t have a serious accident as clearly there’s no support! Car was eventually returned to then mmm hit I was charged full amount 6 years later I received a email today so acknowledge my complaint! What a joke! Shouldn’t take 6 years!

5 March 2026
Unprompted review
Billing Finance logo

Reply from Billing Finance

We apologise that our service did not satisfy your expectations. We are always striving to improve our service, so listening to what our customers have to say it very important. Please reach out to discuss this on 01604 402204 at your earliest convenience.

Rated 1 out of 5 stars

Don’t bother with them !

Don’t bother with them !! Bought a car via a garage toom hours to get payment sent to garage… anyway 2 years pass and the vehicle was stolen I had a call off the police saying car is not registered to me and still registered to the garage purchased from.. I asked for a copy of v5 from billing finance they didn’t have one !! I queried why and after weeks no response of any use from them just recovery team asking for money as insurance are taking a while due to no v5. They are scum and god forbid anyone ever use them to finance any car. Bought car £5495 with interest want repaying £11000 !! Never ever will I use them again

4 March 2026
Unprompted review
Billing Finance logo

Reply from Billing Finance

We apologise that our service did not satisfy your expectations. We set a high standard for ourselves and are truly sorry to hear that this standard was not met in your interaction with Billing Finance.

Rated 4 out of 5 stars

It’s very helpful

It’s very helpful

7 February 2026
Billing Finance logo

Reply from Billing Finance

Thank you for your review. Our staff strive to ensure customers are happy and get the best outcome, so this is great to hear. Please let us know should there be anything else we can do to assist.

Rated 5 out of 5 stars

The process was flawless and the staff…

The process was flawless and the staff were very helpful.

30 January 2026
Billing Finance logo

Reply from Billing Finance

Hi Emmanuel, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

Rated 5 out of 5 stars

Great customer service

Great customer service

13 January 2026
Billing Finance logo

Reply from Billing Finance

Hi Abisola, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look