Just made a booking for a domestic flight in Germany, but after the booking I noticed a different departure time was booked. I called the customer service which was fairly quick answering, and the age... See more
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See what reviewers are saying
Super happy with the service provided amid the chaos of covid-19. My airline re-scheduled multiple times affecting my connecting flights. Customer care were very helpful with arranging all the connect... See more
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Excellent service. One single problem: your site should have the language option, at least English besides German. I do not speak german, so, I have to use google translate each time. Overall servic... See more
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We booked 3 business tickets, but my husband ended up have no lounge-access. I understand very well there are tickets which have no lounge-access,but no ideas which ones. Nothing stated,not in our "re... See more
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Company details
Information provided by various external sources
Bei dem 1998 gegründeten deutschen Flugbuchungsportal Billigflug.de ist der Name Programm: Als Spezialist für günstige Flüge bietet Billigflug.de mit einer Auswahl von mehr als 450 Airlines den schnellen Überblick über das Angebot billiger Flüge. So können Kunden sich das einzelne Aufrufen der Websites der Airlines sparen und sind dennoch sicher, günstig abzuheben. Neben dem Preisvergleich von Linienflügen, Charterflügen und Billigfluglinien bietet das Portal auch attraktive Angebote zu Pauschal- und Last-Minute-Reisen, Hotels und Mietwagen.
Hotline: +49 (0)341 - 35575 83830
Written by the company
- Preise Vergleichen >> Buchen >> Sparen
- Unser Name ist Programm: Wer billigfliegen möchte, ist auf billigflug.de richtig. Als Spezialist für günstige Flüge bieten wir den schnellen Überblick über das Angebot billiger Flüge. So kann man sich das einzelne Aufrufen der Webseiten der Fluglinien sparen und ist dennoch sicher, günstig abzuheben. Gleichzeitig bieten wir nicht nur den Preisvergleich von Linienflügen, Charterflügen und Billigfluglinien, sondern wir haben als langjähriger Tourismusexperte auch attraktive Angebote zu Pauschalreisen, Hotels, Mietwagen und Last Minute Reisen. Wenn Sie nicht nur billige Flüge buchen wollen, sondern insgesamt einen preiswerten Urlaub erleben möchten, haben Sie mit billigflug.de die beste Wahl getroffen.
Flüge billig: für wenig Geld ans Reiseziel
Wir lassen billige Flüge wahr werden
Ihr Traumziel ist nur einen Klick entfernt und es ist preiswert zu erreichen. Vergleichen Sie die Preise aller Airlines oder wählen Sie ihre favorisierte Fluggesellschaft direkt bei uns aus. Wir bei billigflug.de schreiben billige Flüge groß und finden den passenden Flug für Sie. Nicht nur das: Buchen Sie auch ihren Mietwagen und Hotels direkt bei billigflug.de. Geld sparen kann man schließlich immer und überall, versteckte Kosten gibt es bei uns nicht. Günstiger als über uns kann man gar nicht an sein Reiseziel kommen.
Contact info
Dittrichring 18 - 20, 04109, Leipzig, Germany
- +49 (0)341 - 35575 83830
- service@billigflug.de
- www.billigflug.de
4.2
Great
2K reviews
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all employee work not good and not…
all employee work not good and not serving properly.
The service is bad literally, looking only for money not thinking about clients.
22 April 2026
Reply from billigflug.de
Guten Tag Lieber Kunde,
es tut uns leid, dass Sie einen so negativen Eindruck von unserem Service gewonnen haben. Das entspricht in keiner Weise unserem Anspruch.
Wir werden Ihren Fall erneut sorgfältig prüfen und uns mit Ihnen in Verbindung setzen, um gemeinsam eine Lösung in Ihrem Sinne zu finden.
Viele Grüße
Ralf Drechsel I Customer Care
Reply from billigflug.de
Hallo Mina Raafat,
vielen Dank für Ihre positive Bewertung!
Es freut uns sehr, dass alles zu Ihrer Zufriedenheit verlaufen ist.
Vielen Dank für Ihr Vertrauen – wir sind jederzeit gerne wieder für Sie da!
Freundliche Grüße
Thomas Arndt | Customer Care
Reply from billigflug.de
Hello Mazhar Iqbal,
Thank you very much for your great feedback.
We’re delighted to hear that you’re extremely satisfied and that our team was able to support you quickly and effectively. Taking care of our customers and resolving any issues in a timely manner is very important to us.
We truly appreciate your trust and look forward to supporting you again in the future.
Kind regards,
Anne Clemens | Customer Care
Reply from billigflug.de
Guten Tag Richard Odon,
vielen Dank für Ihre positive Rückmeldung – das freut uns wirklich sehr! Es ist schön zu hören, dass Sie zufrieden sind und mit Ihrem Erlebnis bei uns so zufrieden waren. Wir wissen Ihr Vertrauen zu schätzen und hoffen, Sie auch künftig wieder unterstützen zu dürfen.
Viele Grüße
Ralf Drechsel I Customer Care
Reply from billigflug.de
Hello,
thank you very much for your feedback. We are pleased to hear that you were satisfied with the price of your ticket.
We appreciate your trust and hope to welcome you again in the future.
Kind regards
Kai Weber| Customer Care
Reply from billigflug.de
Hello,
thank you very much for your feedback. We’re delighted to hear that everything worked out so well with your booking. It’s always our goal to make the process smooth and straightforward for our customers.
We’d be glad to assist you again with your future travel plans.
Best regards
Ralf Drechsel I Customer Care
If I could leave 0 stars i would
If I could leave 0 stars i would. The. Customer service does not exist. The flights they suggested left me being late for every flight because the booked them so close together. And there is nothing cheap about their service. I will never book through them again and recommend no one else does. Unless you want to be stranded in an airport throughout the world.
4 July 2025
Unprompted review
Reply from billigflug.de
Hello Mrs. Lara,
thank you for your feedback.
We are very sorry that your experience did not meet your expectations.
As a flight booking portal, we only offer flight connections where the airlines guarantee sufficient connection times. Should last-minute changes occur, we only receive limited real-time information.
In these cases, the airline is obligated to provide you with an alternative connection. In this regard, we recommend contacting the airline's ground staff or telephone customer service directly for assistance as quickly as possible.
We would be happy to review your case in more detail and get back to you. Your feedback will help us further improve our processes.
Kind regards
Josephine Kuhn | Customer Care
the customer service needs improvement
the customer service needs improvement, some employees are helpful and some isn’t. and customer service needs a new system and have to work together, everytime i call i have to explain my situation even though i just explain it to the previews employee. every employee has a different answer to the same question and it’s confusing. i think it would be better that every customer has a specific employee that handles them. in conclusion they’ve manage to help me with my problem and solve the problem in just a few days.
23 June 2025
Reply from billigflug.de
Dear Customer,
thank you for your feedback.
We’re sorry that your experience with our customer service was not always smooth. It’s frustrating to repeat your issue and get different answers, and we understand that.
Your idea of having one fixed contact person is a good one. However, this isn’t possible for us at the moment, as we work as a team to solve problems as quickly as possible.
We’re happy to hear that your issue was resolved in the end and that we could help you within a few days. Thanks again for your feedback – it helps us improve!
Kind regards,
Tanja Schön | Customer Care
We booked 3 business tickets
We booked 3 business tickets, but my husband ended up have no lounge-access. I understand very well there are tickets which have no lounge-access,but no ideas which ones. Nothing stated,not in our "reiseplan",info. etc.If I could read it clearly before our trips, we would have expected, instead of shock and disappointment.Plus, they offer the connections for us on our return trip: via Taipei, then Amsterdam,finally to Hannover. From Amsterdam to Hannover, their arrangement is a 1 hour and 15 min.,the flight was a bit slow, so cannot enable us to catch the connecting flight.....bad offers.
31 March 2025
Reply from billigflug.de
Dear Ms. Lau,
thank you for taking the time to share your experience with us. We deeply regret that your trip did not meet your expectations and would like to sincerely apologize for the inconvenience caused.
Regarding lounge access, we completely understand your frustration. It is very important to us that our customers receive all relevant information upfront to avoid any misunderstandings. We will review your feedback internally and ensure that the terms for lounge access are communicated more clearly in the future.
We are also very sorry to hear about the tight connection time you experienced. We understand how stressful it can be to miss a connecting flight. The offers on our booking platform are based on the minimum connection times provided by the airlines. However, if these cannot be met due to a flight delay, the airline is always committed to providing a free alternative.
We truly appreciate your honest feedback, as it helps us improve our service further.
Kind regards
Mr. Schmoldt | Customer Care
The service was excellent.
31 March 2025
Reply from billigflug.de
Dear Mr.Shekhar ,
Thank you very much for your excellent review!
We are thrilled to hear that you were satisfied with our service. Your positive feedback encourages us to continue providing top-notch service.
We look forward to welcoming you again soon!
Best regards,
Frau Lehmann I Customer Care
Seamless booking experience
Seamless booking experience. After the booking there was a mistake in the data which was handled promptly by the service executives. Many thanks!
3 February 2025
Reply from billigflug.de
Hello,
Thank you for your kind words! We're delighted to hear that your booking experience was smooth and that our team was able to promptly assist you with the data correction.
We appreciate your trust and look forward to serving you again in the future.
Best regards
Mrs Preußer| Customer Care
Good Service
14 January 2025
Reply from billigflug.de
Guten Tag MUJAHID RASHID CHEEMA,
Thank you for your positive feedback! We are delighted to hear that you were satisfied with our service. Providing excellent customer service is our priority, and we’re glad we met your expectations.
We look forward to serving you again in the future!
Best regards,
Mrs Preußer| Customer Care
Reply from billigflug.de
Dear Mr. Patel,
Thank you so much for your kind feedback!
We’re thrilled that you found the best price and great service with us. Your satisfaction is our priority, and we look forward to assisting you again in the future!
Yours sincerly
Mrs. Lehmann I Customer Care
the confirmation of the email after the booking
I didn't receive the email after I finishing all the steps
14 December 2024
Reply from billigflug.de
Guten Morgen Pengying Li,
We’re sorry to hear you didn’t receive the confirmation email. Please check your spam or junk mail folder, as sometimes emails can end up there.
If it’s not there, it’s possible there was a typo in the email address during the booking process. Kindly reach out to our customer service team with your booking details (e.g., name, travel date, or payment confirmation), and we’ll promptly assist you in retrieving your booking confirmation.
Best regards
Mrs Preußer| Customer Care
Easy to book
2 December 2024
Reply from billigflug.de
Dear Ms. Gupta,
thank you for the 5 stars and we are pleased to have convinced you of our simple booking process.
Kind regards
Mrs. Lehmann I Customer Care
Service support is very polite and…
Service support is very polite and accommodating.
Our problem were resolved immediately.
2 December 2024
Reply from billigflug.de
Dear Customer,
thank you for your positive feedback! We are delighted to hear that you are satisfied with our customer service and that your problem was resolved quickly.
Our team places great emphasis on politeness and helpfulness, and your feedback reinforces our commitment to providing our customers with the best possible service.
We look forward to supporting you again with your future travel plans.
Kind regards
Herr Schmoldt | Customer Care
Very nice service and the best price
2 December 2024
Reply from billigflug.de
Dear Customer,
thank you for your kind words!
We're thrilled to hear you enjoyed our service and found the best price with us.
Your feedback motivates us to keep delivering great value and excellent service. Thank you!
Yours sincerly
Mrs Lehmann I Customer Care
easy plattaform and proedures
I had a really good expirience buying my tickets, fast, easy to check and understand
26 August 2024
Reply from billigflug.de
Hello,
Thank you for your wonderful feedback!
We’re delighted to hear that you had such a great experience purchasing your tickets.
Providing a fast and easy-to-understand booking process is one of our top priorities, and we’re glad it met your expectations.
If you have any questions or need further assistance in the future, feel free to reach out to us anytime.
Mrs Preußer| Customer Care
Mistake on the website but did everything they could to solve it.
I recently purchased a ticket from these guys but there was an integration or marketing issue which meant the fare was displayed in a different class to the ticket issued. Whilst at first i had issues with the language barrier (English & German, This was my fault also. I knew I had purchased form a German company) once we got past these they did everything they could to sort out my issue and refund the fare. whilst it was a rocky start, the level of service (including an English speaker phoning me on a Saturday evening) was pretty exceptional.
15 January 2024
Unprompted review
Reply from billigflug.de
Dear Mr. Brogan,
thank you for your detailed feedback on your booking.
Your opinion and your experience with us are very important to us. Negative feedback in particular helps us to continually improve our service to you.
Please be assured that transparency in the booking process is a high priority for us.
Conditions, prices and booking classes are visible in advance and will be forwarded to the service provider as confirmed by you. It is important to us to offer every customer what was made via our booking platform.
We will forward your feedback to our specialist department as a matter of high priority.
They will check your case very thoroughly and get in touch with you.
Thank you for your patience in advance
Yours sincerely
Mr. Schmoldt | Customer Care
Well same thing happened to me
Well same thing happened to me, Unfriendliest service ever- bad customer support!
During the booking process it was possible to use the credit card option which we did. Then in the next day it turns out that the so called "Ticket provider" only accepts direct bank transfer, which is already sketchy. The ticket price is too high for a direct transaction with my bank which is also closed due to public holiday. Thats why we called and inquired if there are other payment options, such as charging our debit.They did mail like 5,7 times that i need to pay immediately as it was weekend so i could not then every half an hour i used to get a mail if you will cancel then you need to pay 100 euro extra, you need to pay before 3 pm, then another mail before 5 pm. As i am a student i have financial restrictions i had mentioned all details of mine but they could not debit it.if you could not debit credit card why you have given option there, it is just scam to debit money from customer.
The person on the line never answered any of my questions and was so rude! The only line he could say was "look at the mail"....this is not customer support!!!
Such a rude and belitteling attitude with the audacity to tell me not to raise our voice. You are not helping your customers, you are losing them with things like this.
And i asked where was my fault reply was " It was your problem not mine ".
And no where it is like if my booking date is after 3 months and i am cancelling it then i should not be charged anything but now they are saying 100 euro would be cancellation charge "
This is just scam to trap customer.
Credit card option has been given from your side and then you are mailing me that payment can't be debited from credit card. Balance is there everything is there. And another thing is i saw cancellation process it is clearly stated that we can cancel ticket if it is confirmed with in 14 days of booking, no charge would be there even delivery charges would be refunded.
In my case ticket also didn't get confirm for what i would pay 100 euro i am student here, 100 euro is huge money. It is just process to make fool customers
2 December 2023
Unprompted review
Reply from billigflug.de
Good evening Ms. Samal,
Thanks for your review.
We regret that we were unable to convince you of us.
It may be that a credit card is declined during payment. Here we have the option to charge the credit card again or use another payment method.
If the booking has to be canceled due to the payment method being rejected, we will charge a fee in accordance with our general terms and conditions.
€100.00. This fee is charged because the booking has already been arranged and the work has taken place across multiple departments.
We would be happy to discuss the process with you personally again. We will call you for this.
Best regards
Ms. Preußer| Customer service
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