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Bildelsbasen.se Reviews 51

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TrustScore 2 out of 5

2.2

Auto Parts Store
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Company details

  1. Auto Parts Store
  2. Online Marketplace

Written by the company

OBS! Många recensioner rör enskilt företag som annonserar på vår sajt. Vi försöker alltid hjälpa besökarna för att lösa dessa ärenden. Vi har valt att inte använda Trustpilot betalabonnemang för att samla in recensioner (vilket i sin tur skulle leda till att positiva recensioner enklare kunde samlas in och att inte de nöjda besökarna behövde uppsöka Trustpilot själva för att göra sig detta besvär). Anledningen till att vi inte samlar in recensioner via Trustpilot är för att våra besökare som slutfört köp via vår sajt får ett uppföljningsmail för att betygsätta sin affär de gjort med det företag som sålt bildelen. Vi vill inte besvära våra besökare med två olika betyg-mail. På vår sajt redovisas också betygen hos respektive säljande företag................... Bildelsbasen.se är en marknadsplats/sökmotor med cirka 150 företag inom fordonsbranschen som tillsammans visar över 7 miljoner bildelar. Företaget Bildelsbasen AB säljer inte bildelar, utan det är annonsörerna på marknadsplatsen som säljer bildelar. Det är företagen som annonserar på marknadsplatsen som själv prissätter, skriver information och lägger upp bilder på sina annonser. Bildelsbasen AB äger, utvecklar och driver marknadsplatsen www.bildelsbasen.se. Har du eventuella synpunkter gällande själva sajtens utformande, vänligen kontakta oss. Gäller ditt ärende ett anslutet företag, vänligen kontakta företaget ifråga. Om ditt ärende gäller synpunkter gällande ett anslutet företag går det utmärkt att kontakta oss. Om företaget Bildelsbasen AB Bildelsbasen AB utvecklar IT-lösningar för företag inom fordonsbranschen.

Contact info

2.2

Poor

TrustScore 2 out of 5

51 reviews

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Rated 1 out of 5 stars

Bilåtervinning i Tibro AB Cheater seller!

Seller Bilåtervinning i Tibro AB send part bigger box than selected package maximum dimension was (sender make all those selections). Also charge from me "express delivery" cost over 100€ (normal cost max 50€). Well, because box was too large it takes over three weeks get part finally to right size parcel machine. I contact several time to seller and also shipping company (NordPost); no any help, just lies from seller. Now I want return part because delivery take so much time; seller dont take any responsibility! Just say that I have no right return part. This company Bilåtervinning i Tibro AB / Muhanad Ayad Fatah is true liar and cheater!

18 April 2023
Unprompted review
Bildelsbasen.se logo

Reply from Bildelsbasen.se

Hello!

When there is a problem with one of the companies that sell parts at our site, please reach out to us first so we can try to help you.

I will investigate this case, please give me the information I need to find the information about the order.

Rated 1 out of 5 stars

I order a small fog light

I order a small fog light. And these clowns want as much for the freight as the part cost. 20€ freight within Sweden. The package I estimtimate to be 200*150*100mm. and weight les than 0.5kg.

100% ripp off.

First and last time

Answer: to the answer below. Well beacuse I need the part and your site did not offer any other cheaper options.

But regardeless of my need I still have the opinion that the freight options you offer are totally derailed,
It is you choosing what freight companies you cooperate with and on what terms. Not me as a customer.

Reply three:
And here we go with the blame game. It is not us it is them. So old.

Still you cooperating with a comapny that scams the customer on the freight. Both you and me know that freight is not 20€. So if you had any concern about your own reputation you would not work with scamers. Simple as that. However you twist and turn this you are just digging the hole deeper and making my point stronger.

4 October 2022
Unprompted review
Bildelsbasen.se logo

Reply from Bildelsbasen.se

Hello!
Bildelsbasen.se do not set the freight price. It is the advertisers on our page that do that. So you should set your grade at the company you ordered from.
But why did you order from that company when you thought that the freight was too expensive? It cannot be a ripp off when you knew the freight price before buying it.

Answer two:
No, we don't offer the freight. The seller (often a dismantler) has their own agreement with freight companies. We do not have any agreements with freight companies because we do not sell or send car parts.

Rated 1 out of 5 stars

Beware: Returned product - no refund

Beware! Ordered wrong part, not even unpacked when received and it was obvious it would not fit.
Agreed to return for a refund.
Support was hard to reach but confirmed that was the way.
After it was sent back, I got weird excuses it went to wrong place (although I could prove it was sent to the exact address I was instructed to ship to) and eventually the package was marked as delivered and I lost my part and my money (nearly 400€)
Support did not help and stopped talking to me and I would have been better off keeping the part and not spending a decent amount of money on shipping it via a courier. If I sold it locally, at least I would have got some of my money back...

Might be this was safe to buy at some point but this last experience left me feeling a bit uneasy about purchasing via this site.

21 February 2022
Unprompted review
Bildelsbasen.se logo

Reply from Bildelsbasen.se

If a part do not fit even though the has gotten information about your vehicle and checked, then you should have full refund and the return cost paid.
Please let me know what advertiser on our site what do not follow the rules. You should have contacted our support after the refusal from the seller.
You can read the agreement of purchase here:
https://www.bildelsbasen.se/en-se/documents/Buying-car-parts

Rated 1 out of 5 stars

They are not shipping in Italy wich is…

They are not shipping in Italy wich is part of EU.

2 November 2021
Unprompted review
Bildelsbasen.se logo

Reply from Bildelsbasen.se

Hello,
I am sorry, but it is up to each seller to decide where they wish to send their packages. In your case, I guess the seller do not send outside of Sweden.
We are working on our new upcoming site where we will show which part that can be delivered outside of Sweden directly om each ad.

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