bikelightsuk.com 

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Rated 5 out of 5 stars

Best customer service in their sector

I cannot rate BikeLightUK highly enough, their customer service and communication is second to none. I have a Magicshine MJ-906GB that developed some operating issues and was close to being out of its warranty period; BikeLightsUK came to the rescue and liaised with Magicshine China on my behalf to get it fixed – the light was returned to China for repair but to my surprise they did not repair it but sent me a brand new replacement. All in, it took just over a month to sort out but BLUK kept me informed all the way. I cannot go into too much detail but BikeLightsUK have made zero money from me and have helped me out just because they are a decent company with great customer service.

29 December 2018
Unprompted review
Rated 1 out of 5 stars

substituted Magicshine MJ-6038 with…

substituted Magicshine MJ-6038 with same priced battery Magicshine MJ-6096 5200 but I have had problems with the connection with this type before. Ordered specific battery because of these previously encountered problems. Too much hassle to replace but know this battery won't last as long. No email from company saying that they were doing this. Lazy and poor customer service

3 December 2018
Unprompted review
bikelightsuk.com logo

Reply from bikelightsuk.com

Hi andy,

Sorry you are not happy with the upgraded battery that uses the same connection. We have been upgrading all of our customers batteries as they have stopped making the model you ordered and had no negative feedback as of yet. However we will send you an email to help sort your issues out if you are not happy with the newer more powerful battery.

Rated 5 out of 5 stars

Fantastic warranty support & communication

I bought a package of two Fluxient lights from bikelightsuk.com in October 2013, delivered very quickly and they've been brilliant and in regular use since (multiple rides per week in winter, I live in Aberdeen so no need for them in summer). A connection in one of the batteries recently developed a fault, so I contacted them to see if I could get this replaced under the 2 year warranty advertised on the website. I received a reply very quickly instructing me to send the battery in which I did, and today I received a confirmation that it was received, and a replacement has been sent out by courier and will be with me tomorrow.

This is top-notch service, I've had much worse from much better-known companies who are many times the size, and who generally fail completely to communicate what they're doing. A two year warranty is generous, and my experience proves that it's honoured. Bikelightsuk are fantastic, if I decide to upgrade/replace my lights they'll be the first people I go to.

7 October 2015
Unprompted review
Rated 5 out of 5 stars

Over £1100 order, super fast secure delivery! 10/10

I brought 3 Go Pro 3+ Black Editions & 3x 64GB memory cards, for use at my wedding (to save money on videographers) and grab peoples perspectives without them being able to see what they're recording. :-)
Customer services were brilliant too. I ordered these around 15.30hrs and received them at 8am the next day, considering they're based hundreds of miles away I thought this was exceptional.
I had no concerns at anytime, these guys are top of their game!!
Many thanks again.
Steve.

6 April 2014
Unprompted review
Rated 5 out of 5 stars

Top Service & Product, 5 stars!

Excellent site & service. Very happy with the overall experience. Prompt reply to my initial query. Product arrived extremely quickly. Price is highly competitive & the quality is spot on. Looking forward to strapping on & getting floodlit for a bit of forest action this weekend!

11 May 2012
Unprompted review
Rated 5 out of 5 stars

Brilliant light and service

I bought this light as my lupine finally gave up the ghost!!! I had read the reviews online for the magicshine mj880 and decided to purchase from bikelightsuk based on a friends recommendation and price. Order arrived next day via recorded delivery and the light knocks my old lupine out of the water! The service I received was second to none and I would not hesitate to recommend bikelightsuk to everyone.

23 April 2012
Unprompted review
Rated 5 out of 5 stars

SUPERR!!!

Purchased my magicshine bike lights from bikelightsuk.com on the 17th at 2pm just received them now on the 18th at 11:30am. Brilliant service and brilliant lights!

18 April 2012
Unprompted review
Rated 5 out of 5 stars

MJ-880

Brightest light i have seen yet! i now have this on my bars and MJ-872 on my helmet. everyone can see me coming! bought from these guys received it within 18 hours.
Brilliant

17 April 2012
Unprompted review

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