Bigw Reviews 

Devanti Portable Washing Machine Twin Tub 7KG White bought on Big W Marketplace does not have a drainage pump, and the drainpipe is too short. It can only gravity drain when in a lowered position close to the floor. The machine will not spin dry or empty unless it drains into buckets which have to be frequently emptied by hand. The washing machine is useless and does not comply with what a twin tub should be able to do.

Ordered an item off big W market place. It was very small and could have been posted in an envelope but took 7 days to even get to Australia post and took 2weeks to arrive. It would have been faster to order off temu for a quarter of the price which is probably what they did.

I ordered a cupboard and it was shaky when it was assembled. I have a young child at home and requested to return it. After more than a month of going back and forth they refused to allow a return even when I have sent multiple videos of how dangerous the cupboard is from ADVWIN. They eventually offered a measly $30 refund on a cupboard I paid $289.40 for including the delivery fee and basically told me to go make a complaint if we are still unhappy. There is a serious lack of care for their customers and their experience. I have been going to Big W regularly and going forward I will be boycotting this company. Its tragic how they over a small amount of money they are willing to lose a customer for life.

ordered online from big w market item coming from Melbourne to Perth paid for postage still waiting 14 days later still waiting !!!!!!!!!!!!!!! expect this sort of time line if free delivery but not when paying, orders from overseas arrive quicker

Item nothing like the photo. Ridiculous procedure to return; cost to customer, send in photos, and even then no guarantee you would get refund. Should have read reviews before the purchase, says it all! Don't use Big W Marketplace.

Terrible service, rude staff. Are Big W staff taught how to greet customers? I picked up a click & collect this evening and I said hi and was completely ignored the young lady just scanned my order without saying anything, came back chucked my order on the desk. I look directly at her and say thank you, she again says nothing. So, I tell her I think it's rude not to at least respond to customers and she just laughs. Absolutely disgusting! Shame on you Big W for allowing staff like this to work at your store.

Absolute worst customer service ever. Can’t contact stores to check for items can’t speak to anyone. Everything is done by there sh*t DOT AI. Multiple million dollar company and are to tight to pay to have phones in there stores to help customers. Pathetic

I don't know if anyone else feels like this but I think Big W's Online Lay-by & Click & Collect's Pick Up Policy of 10 days or Cancellation&/or Fees, is a bit rough on the customer. Especially Lay-by when you've finished paying it off & Big W cancel the order because you haven't picked it up in the time allotted & you still incur the cancellation fee. They don't offer any automated reminder SMS or email that your 10 days collection is nearly up, they only let you know when it's already been cancelled. Why not extend collection times to 14 days, or at least a automated system SMS Reminder alert?

ordered express delivery and its coming 4 days late

Big W are selling a very dangerous cat and kitten collars, and based on old negative reviews pointing out some of the problems with it, have continued to do so for multiple years, ignoring the feedback. They even responded to one of the reviewers concerns over a year ago saying they would be in contact, but appears no action was ever taken. And now they have removed the ability to review these products from their web site. I had intended to leave a review for the collar as there is yet another safety issue with these things that no-one has mentioned yet that could easily kill your kitten.

Hi, I just wanted to give a HUGE shout out to Michelle at the Glenorchy Big W in Tasmania - what a gift from God - I was in there about 1.20pm yesterday Monday 23/02/2026, and I was really struggling to find a black pot that was listed on the website as "in stock" at that store. I asked a young lad on the floor, who was HOPELESS (Sorry mate, but you need to put some value on your job - Michelle will teach you), and I got increasingly frustrated. So, I approached the Customer Service desk, and Michelle not only went on a mission to find it for me, but she went all the way out the back, (off the shop floor) and finally found one for me!!! I was initially unnecessarily rude to her (humblest apologies Shell), but she just stayed professional right through! I must say thank you so much to you Michelle, your attitude really made my day, and really blew my misconception of Big W workers out of the ballpark, so you guys should hang on to her - she's precious, and if I'm ever head hunting for my future team, I'll be quick to come and nab her off your team)!! Big ups to you Michelle - WELL DONE! I will definitely shop at Glenorchy Big W from now on! Cheers. (Can you please make sure she sees this, as I know a lot of feedback never gets through to the right person)! Rosie 0421 074 859

Wheeled Heavy Duty 60kg Rated Shopping Trolley Durable 30L $39 - Seller: Gearzen

Purchased the above item. When I opened the package there was a very strong chemical smell. I aired it for a couple of days and then got in touch with the Seller - Gearzen. The trolley is to be used for food shopping and I have no doubt the smell would leach onto the food I bought. Didn't hear anything back so got in touch with Big W. The seller then responded and I told them the problem of the very strong smell. They said to air it (which I had already done) and that the smell came from the wheels and it will eventually go away. I have now aired it for 6 days and have not been able to use it. I have not heard back from the Seller since my last response of "Take Care" which suggests they are not interest. As there hasn't been a solution, I escalated the matter with Big W Marketplace and have not heard back or received a confirmation email. Also the product colour I received was not what was advertised - which is the colour I wanted. Do not use this website.

Great customer service and always found what I was looking for at a decent price

Big, corporate empires like this don't care about customers, just consumers.
Half the stuff I order is undeliverable in the cart, then refunded right before dispatch.
The other half arrives broken and damaged (loose threads, books slashed by Stanley knives).
They send "random colours" of whatever they want, rather than specific colours I ordered. In which case, may as well shop on eBay or Temu.
They really suck. And I forget this every six or so months, and then I remember.
OH. And they love to tell us to treat their staff with respect, but don't respect us, AND make us angry before we even connect with a human. Do better. I have no expectations. 1,2 star reviews is maximum across all platforms for a reason. Buy elsewhere when you can.

The advert suggested i was buy 2 (pairs) i expected of surfer joe thongs and a pair of double plug thongs.but only 1 of each was sent , they then changed their advert after my complaint , and are un will to assist in paying for the return of these items and wish to charge me a return fee ontop.

BigW online would be the worst shopping experience I’ve ever had. I made an online order on 22 January 2026. Three weeks after my product was supposed to be delivered I am still waiting. I’ve called about six times and each time I’m told someone will call me with an update in 12 to 24 hours. No one ever calls. It’s the same story every time. It’s like they are reading a script telling them to blame logistics. I have now asked them for a refund. It will be interesting to see how many calls it takes to get that and who they will blame for the delay.

Ordered and paid for a vibrating platform from Big W on the 5th.
Picked up by couriers on the 9th. 17th, still no sign of it. Phoned Aramex, the couriers
They said it was picked up by a partner courier and to contact the sellers directly.
The Seller was Prime Cart.

The sellers have no contact number and no drop-down item in the menu to say "item not received"
I now have no way of inquiring to anyone, so I guess I will just have to do a chargeback from the bank.
I wish I had checked their rating here first, but I thought BigW was a reputable company. Clearly not.

Worst company. No customer service. Late deliveries. Offers of compensation redacted.
Do not shop here

If you have any questions you can’t call them at all..!
The phone robot will make sure that you aren’t able to contact Big W…