BIGO LIVE Reviews 

1,020
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 100 reviews, most reviewers were unhappy with their experience overall. Many people reported issues with the app's games, leading to unexpected loss of in-game currency and funds from their accounts. Customers also raised significant concerns about moderation, citing inappropriate content and a lack of action on reported issues. Many users advised against the app, recommending alternatives due to these pervasive problems. However, some people mentioned that the app facilitates real-time interaction and connection with people globally, fostering a sense of community. Reviewers appreciated finding genuine streams and diverse individuals, despite occasional glitches, audio issues, or discoverability challenges.

What people talk about most

Application

Reviewers express significant dissatisfaction with the app, citing numerous issues such as hidden charges,... See more

Social media

Customers had ambiguous experiences with social media, with some reviewers finding the platform a great way... See more

Product

Consumers find product to be negative, with many reviewers reporting concerns about diamond deductions and... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many expressing significant dissatisfaction... See more

Staff

People report negative experiences with staff, citing instances where hosts were abusive, kicked them out of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.

Company replied

Rated 3 out of 5 stars

We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more

Company replied

Rated 1 out of 5 stars

They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more

Company replied

Rated 1 out of 5 stars

My partner couldn't able to get the money from the beans he cashed out. We had to wait for 2 weeks only to get the payment failed message which is weird because att the payment details are correct. Th... See more

Company replied


Company details

Information provided by various external sources

Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(1,020)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Download if you want some of these issues

number 1. It looks like a childs app and literally the character looks childish when I found it's ad and downloaded it at first it was well enough I started getting like 5 notifications per minute and why do they ban you for no reason literally just because of how you look 2. This app leaves problems on your phone and my Internet is so bad when I go live and a message for the creator and the people looking at this I suggest you change banning people for stupid reasons such as how they look

27 November 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We appreciate your feedback on BIGO Live. Our goal is to create an engaging and inclusive platform. We apologize for the inconvenience caused by notifications and any experiences with unjustified bans. We have strict policies against discrimination and take such matters seriously. Please contact our support for any wrongful ban issues. We continuously work to improve our app performance and community guidelines. Your suggestions are valuable to us. Thank you for sharing your concerns.

Rated 5 out of 5 stars

As a BIGO host,after months of live…

As a BIGO host,after months of live streaming, I can definitely affirm that it has grown my social media and improved my skills as a musicians for the hours of practise during the streming itself.

For a performer like me,BIGO is a blessing as allows you to get feedback from the people listening and with a high chance to get rewards during the live shows.

Customer support is amazing!

Highly recommended!

1 June 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're thrilled to hear about your positive experience on BIGO Live! It's fantastic that the platform has not only enhanced your skills as a musician but also expanded your social media presence. Your feedback underscores the value BIGO Live offers to performers like you, providing a supportive environment for growth, interaction, and reward. Thank you for acknowledging our customer support. We're delighted to have you as part of the BIGO community and look forward to your continued success.

Rated 5 out of 5 stars

make me happy

I like bigo live, I'm a college student and I don't have much financial resources, but I've gained some fans in bigolive live make-up broadcasting, they will send me gifts so that I can get some extra financial resources, and give me encouragement when I'm anxious about my appearance, it's a very positive energy platform. There are a variety of modes there, one of them is a multi-room live broadcast, where it is really happy ah, I have gained a group of like-minded partners, so that my after-school life is not so boring. Like me, in addition to the cost of living has no economic source of living, you can download bigolive to try to live, play your specialty is good, singing, dancing, sports, playing games can be.

28 September 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're so glad to hear that BIGO Live has been a positive and empowering platform for you! It's wonderful that as a college student, you've found a community that supports you both financially and emotionally through our live makeup broadcasts. Your experience highlights the diversity of BIGO Live, from multi-room broadcasts to connecting with like-minded individuals, making after-school life more enjoyable.
We encourage users like you, looking for a creative outlet and a potential financial boost, to explore their talents in singing, dancing, gaming, and more on BIGO Live. Thank you for being a part of our community and sharing your journey!

Rated 5 out of 5 stars

I've had a few inquiries along the way

I've had a few inquiries along the way, and each time, BIGO LIVE's customer support team has been quick to respond and extremely helpful. Their dedication to addressing user concerns is commendable.

In conclusion, BIGO LIVE has set the gold standard for live streaming platforms. Its commitment to providing a safe, interactive, and diverse space for content creators and viewers alike is truly remarkable. Whether you're a seasoned user or new to live streaming, BIGO LIVE is a must-try platform that offers endless entertainment and opportunities to connect with a global audience. I wholeheartedly give it a five-star rating and encourage everyone to experience the magic of BIGO LIVE for themselves!

25 October 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you so much for your kind words and support! We're thrilled to hear that you've had positive experiences with our customer support team and that you appreciate our commitment to creating a safe and interactive space for content creators and viewers. We take pride in setting the gold standard for live streaming platforms and continuously strive to improve the BIGO LIVE experience. Your five-star rating and encouragement mean a lot to us, and we look forward to providing you with even more exciting opportunities to connect with a global audience in the future. Thank you for being a part of the BIGO LIVE community!

Rated 5 out of 5 stars

Social Playground

Bigo Live is awesome! It's an exceptional platform for content creators. The multi-room chat feature is a blast - I've met so many like-minded friends while hanging out here. And the best part? There are tons of cool themed events to join in on. It's not just an app; it's a social playground. Bigo Live has been a game-changer for me. I can't recommend it enough!

24 October 2023
Unprompted review
Rated 5 out of 5 stars

LOVE THIS APP

I am deeply fond of the Bigo Live app for its vibrant community and engaging live content, which consistently keeps me entertained and connected.

25 October 2023
Unprompted review
Rated 5 out of 5 stars

Getting better & better for creatives!

Generally the app has so much potential - it’s really fun, interactive and some great incentives, especially shout out to the UK team & streamers, as they’re really doing so much hard work to make this app world & especially Europe-friendly (collaborations with music studios, communities, etc.). All the collaborations & incentives they’re working on are amazing opportunities for creatives all over the world and they are really developing such a higher level of good quality, interesting streams! But I think more work needs to be done from the core team if they’d like to move this app & really make it “pop” worldwide/Europe, starting with getting rid of the 18+ content on the front page as well as the placement of the app in the App Store (all the apps in the App Store after BIGO are 18+ cam apps). I think if this was tackled and they continued their work to HQ creative, interesting streams I don’t see why the app wouldn’t be no.1/ no.2 (after TikTok maybe) live streaming app for creatives in the world, especially because their incentives for creative individuals are better than any other social media app out there!

23 October 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your valuable feedback and for recognizing the potential of BIGO LIVE. We appreciate your support and your shout-out to our UK team and streamers. We are committed to making BIGO LIVE more appealing to a wider audience worldwide, including Europe, through collaborations and incentives for creators.
We take your suggestions seriously, and we are continuously working to improve the app's content and visibility in the App Store. Our goal is to provide a safe and creative platform for all users, and your input helps us in our mission. We hope to continue growing and offering the best opportunities for creative individuals. Thank you for being part of our journey towards becoming a top live streaming app globally!

Rated 5 out of 5 stars

What an amazing platform for content…

What an amazing platform for content creators.

I’ve been a user of the app for nearly 3 years and it has not only helped grow my social media I’ve met some life long friends.

The app is fun and lots of opportunities available to grow as a streamer/influencer.

With any social platform you will always get s little bit of bad along with the good but the admin teams on the app seem to act very swiftly to make sure everyone is following the community rules. Here is to many more years of streaming on BIGO

21 September 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for your positive feedback and for being a valued member of the Bigo Live community for nearly three years. We're delighted to hear that the platform has contributed to your social media growth and helped you forge lasting friendships.
We strive to provide a fun and supportive environment with ample opportunities for streamers and influencers to grow. Our dedicated moderation team works diligently to enforce community guidelines, ensuring a safe and enjoyable experience for all users.
If you have any suggestions or encounter any issues, please don't hesitate to reach out to us at feedback@bigo.tv. Your input is invaluable as we continue to enhance the platform.
Here's to many more years of streaming on Bigo Live!

Rated 1 out of 5 stars

been in bigo for a little while

i have been in bigo for a little while and now tying to make enquiries on how to get paid, but seeing all these reviews i can relate its true, i have seen somethings like that myself and it wasn't being addressed. i give up

17 July 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're sorry to hear about your frustrations with BIGO Live. If you have questions about payment or have witnessed concerning activities, please reach out directly to our support team for assistance. We are committed to addressing issues promptly and ensuring a positive experience for all users. Your feedback is important to us, and we continually strive to improve our platform and support services. Thank you for bringing your concerns to our attention.

Rated 5 out of 5 stars

Good side hustle and bit of fun!

I love doing BIGO as a side income and for fun! It has increased my confidence and I have met so many friends on there! I think sometimes it can get a bad rep, but like anything, it’s what you choose to view and how you decide to experience it!

11 October 2023
Unprompted review
Rated 4 out of 5 stars

As bigo Uk host for 3 months was a…

As bigo Uk host for 3 months was a intersting experience because I am musician so I can see a lot of people interacting with me during my concerts around the UK. The app payd me as accorded and I did the minimun of hours and posts requested. The support is very good. The only problem I found is because on the plataform have a lot of girls selling adult content during the live streams and it can be not good for my reputation as someone who perform for familiar events, and I have to invite my fans to download the app and make advertising. Pesonally it is not a problem for me but for some of my fans yes. If you have open mind and doesn't metter if you are performing in the same streaming than girls selling adult content I think you can give 5 stars for this you.

11 October 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your experience as a BIGO Live UK host. We're glad to hear that the platform has enabled you to interact with your audience and that you've found our support helpful. We understand your concerns regarding the presence of adult content and its potential impact on your reputation. BIGO Live is committed to creating a diverse and respectful environment. We continuously work to enforce our community guidelines to ensure content appropriateness. Your feedback is invaluable in helping us improve the platform for all users, including artists like yourself. We appreciate your understanding and openness.

Rated 2 out of 5 stars

Do Not Use This Platform

I had so many bad experience using this platform. There are so many pornographic images and toxic messages sent to my account. There are many fake accounts on there as well. I reported the situations to the staff and they do not anything about the fake account that harassed on there. I decided to leave the platform and have no plans of returning this platform. This company needs to be shutdown for good.

9 October 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're truly sorry to hear about your negative experiences on BIGO Live. We take reports of inappropriate content and harassment very seriously and continuously work to improve our response system. We regret any lapses in addressing your concerns effectively. Our goal is to provide a safe and respectful platform for all users. Your feedback is crucial for us to enhance our moderation efforts. We apologize for the distress caused and respect your decision. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Bigo is a life changing app it gives…

Bigo is a life changing app it gives users the ability to make life changing money. The app has been so good to me and my friends and we’ve never experienced any massive problems just like anywhere you get nice and horrible people most of the reviews are due to people having bad experiences with BROADCASTERS not the APP the app has always paid out on time and never messed us around with money the only time a payment was done incorrectly it was quickly repaid to the user. The people are nice ( mostly) and you get a lot of good content but there are some bad people to avoid just like anywhere

Don’t let the silly peoples reviews put you off this app is fantastic

9 October 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your positive experience with BIGO Live. We're thrilled to hear that the app has been beneficial for you and your friends, both financially and as a platform for connecting with others. It's great to know that our efforts in timely payments and resolving any issues efficiently are recognized.
We agree that, like any community, there's a mix of people, and we're constantly working to foster a positive and respectful environment for all users. We appreciate your support and encouragement for others to experience the good aspects of BIGO Live. Thank you for being a part of our community!

Rated 1 out of 5 stars

Corrupt App

Shocking Behaviour. Not only are the admins involved in money laundering, the whole app is currupt. Fake accounts pretending to be in the UK, Infact they are in Pakistan to get English money. 90% are on Universal Credits earning money which I'm sure isn't allowed without declaring it ?. Pedophiles & Trolls galore use the app to Perv.

If you haven't got over a million beans income they treat you like Crap. it's a very one sided corrupt app. SAVE A JAIL SENTENCE KEEP AWAY.

10 August 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Bigo Live has a zero-tolerance policy towards such behavior and continuously enhances its security measures to prevent misuse. We encourage users to report any suspicious or inappropriate activities directly through the app or by contacting us at feedback@bigo.tv.

Your feedback is invaluable in helping us improve our services and ensure a positive experience for all users.

Rated 1 out of 5 stars

Disgusted with bigo live / bigo tv

I’m so disgusted and disappointed at bigotv I am a consumer who puts $ into the app and hosts. I joined an Agency and they are fraudulent. They rob their hosts not paying out for BIGO promotions. I have contacted bigo on numerous occasions and they won’t help. This starts to become depressing. That you are a good person/consumer/host and they will not stand up for u when they are cooperate and have the power to fix issues. I did a live house and did not get my rewards just like many other promotions and rewards. Its absurd and very unacceptable. It’s like putting time into a job that the boss ripped u off and didn’t pay u. Time is valuable and not borrowed I will definitely be contacting legal advice. Almost a yr with bigo

14 September 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We apologize for the negative experience you've had on BIGO LIVE. We take your concerns seriously and are committed to addressing them promptly. Please provide us with more details about your issues, such as your user ID, the name of the agency you joined, and specific instances where you did not receive your rewards or payouts.

Our team is here to assist you, and we want to ensure that you have a positive experience on our platform. We appreciate your loyalty and support as a consumer and host, and we will do our best to resolve any issues you have encountered. Your feedback is essential to improving our platform, and we hope to regain your trust and satisfaction with BIGO LIVE. Please reach out to us with the requested information so we can investigate and take appropriate actions.

Rated 1 out of 5 stars

DO NOT download; toxic

The app has numerous double standards which make it very difficult to understand the rules. Certain kinds of women can post whatever kinds of pictures they want and wear whatever they want while going live-streaming; other women are not so lucky their pictures will be removed, and their live stream will get clipped. Violence & bullying is encouraged including doxing and they allow underage girls to entertain audiences of grown men. Overall it’s a disgusting and toxic app. DO NOT DOWNLOAD

4 September 2023
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We are sorry to hear about your concerns regarding BIGO Live. Our platform aims to enforce rules fairly and consistently for all users. We take reports of violence, bullying, and inappropriate content seriously, including concerns about underage users. We encourage users to report any violations so we can take appropriate action. Our goal is to provide a safe and respectful environment for everyone. We are continually working to improve our platform and appreciate your feedback. Thank you for bringing these issues to our attention.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look