Big Fish Group Reviews 413

A dependable and highly responsive agency, they consistently demonstrate a strong commitment to handling payments efficiently and without delay. Their proactive approach ensures that any queries or issues are addressed quickly, with clear communication and a solutions-focused mindset. Their reliability and willingness to act promptly instills trust, particularly when it comes to keeping processes smooth and on track.

Always paid on time. Hassle free service. Can recommend.

Was with BigFish for 3 years and I could not praise them enough! Very helpful with everything, always going above and beyond for us! The only reason why I am changing is because my agency has now started working with few umbrellas on an approved list due to change in legislation, which I am not happy about! If you can chose BigFish as your umbrella, definitely do so

I have been with Bigfish for 5 years. They are really helpful and responsive and always willing to help. I have been paid mostly on time and also I took my pension through them which is great. I have valued their honesty and support. Only moving as have to move due to changes in requirements.

Great company to work with, always happy to help.

Really good Umbrella company. They set up my payroll account quickly, set up a pension account and holiday pay saving scheme. All my emails were quickly responded to. Very helpful customer service staff. Would recommend.

Good people working hard to offer a good service.

Good communication, friendly, helpful service provided.

Big Fish does everything one needs - payments made on time, very quick response to any queries which are resolved promptly. I would thoroughly recommend Big Fish.

From a client point of view, excellent to deal with, prompt, efficient, knowledgeable and a friendly team. Pleased they are part of our PSL in terms of payroll companies we use.

The service they offer the candidates, is second to none. Available out of hours which is a huge plus.

Always quick to pick ip the phone, and questions/ problem are always resolved.

Very professional and punctual.
I spoke to Becky, very good at her job, every question i asked she was able to answer.
Absolutely Brilliant.

Everything went so smoothly and efficiently
Thanks to Jennie.

So helpful and well spoken jennie was brilliant

Good customer care

Jennie was amazing. Quick and provided support whenever needed

Jenni is fantastic on the phone to deal with no issues or anything really helpful professional

Glad to be back with big fish they treated me good before I'm sure they will again thank u Jennie

disgusting company do not use they made an error earlier this year and they are now demanding i pay within 7 days disgusting. plus they do not pay you on time. DO NOT USE,

Professional, warm and welcoming introduction from Becky Jones, felt really at ease giving my personal information. Becky was not only professional, she was personable, relatable and understood any concerns I may have raised.
In addition, Jennie Cox was also helpful, approachable and quick in responding to email queries. Both ladies are a credit to your company, I am fully happy and content knowing I have received 100% customer service for your employees.
Thank you ladies :)