Item arrived as described in a timely manner. Very happy with the selected item which fits comfortably and looks just as cute as on screen.
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Received a shoe with damage, contacted customer service and haven’t heard back and it’s been 2 weeks! Just keep getting messages asking if I want to talk to a human so I reply and don’t hear anything!... See more
Company replied
Nice and good quality items but they are constantly delivered later than expected. Two weeks it usually takes.
Fin levering intet at bemærke. Nemt med bytte-seddel og porto betalt og det hele. Super fint site at handle med.
Company details
About BIANCO.com
Information provided by various external sources
This is BIANCO.
Since the beginning of our journey in 1987 we have been a fashion-driven shoe brand inspired by the freedom of self-expression.
Through our mission we take the shoe fashion from catwalk to sidewalk, we strive to make fashion-forward collections and we insist on being brave, ambitious and better. We are your sole-mate for every and any occasion, with an uncompromising approach to style and quality.
BIANCO is part of the BESTSELLER group and is represented in more than 14 countries with a variety of retail shops and wholesale customers.
If you would like to get in touch with our customer service, please go to:
Bianco Footwear Webshop Support
Written by the company
- Sikker betaling
- 14 dages fuld returret
Contact info
Storegade 43-45, 6640, Lunderskov, Denmark
- www.bianco.com
3.8
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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People also looked at
super duper
16 January 2012
Unprompted review
Very good service
I ordered one on the boots over the network.
They were unfortunately not in stock. One form your service department called me and told me that she had found them in a Store and I could get the boots and the way that they would pay postage.
I thought this is very nice service. I myself am in service profession in the retail business. Thank you for good service and I have recommended many people to buy form you.
Christel Holst
10 November 2011
Unprompted review
what you get is what you see
This is my second buy here. Again the description of the two pairs I have bought was spot-on. Colour, size, finish - it was all what I expected based on the pictures and the description. Such accuracy makes shopping on the web a viable alternative to trying out shoes in a shop.
I have had reservation regarding fit etc. when shopping shoes online - but based on my own experience now and recommendations from others, I now consider Bianco a "safe" site for shopping shoes.
2 November 2011
Unprompted review
Great purchase
Great purchase, but i think that delivery should be free for purchase above 500 kr.
1 November 2011
Unprompted review
You get what you see - on time.
From ordering the shoes to having them delivered at the door it took no more than 2 days. The webshop seems to work :-)
30 October 2011
Unprompted review
Fast delivery.
There was a very fast delivery, i recived my package after one day, and it was excactly what i had expacted.
28 October 2011
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Troublesome
very bad webshop that has too many problems when trying to place an order.
11 October 2011
Unprompted review
Reply from BIANCO.com
We are sorry to hear you experienced problems while placing an order. You are always welcome to contact customer service for help, and we would appreciate to know what was troublesome during check-out, so we can improve this part.
Med Venlig hilsen Bianco Kundeservice.
GREAT!
i love bianco shoes, and now i love it even more. the service is so great. i ordered my boots monday evening and it already arrived wednesday morning..
thanks!
10 October 2011
Unprompted review
Very nice shop with great Customer Service and only some small starting problems!
Order process itself is easy and worked without problems. Payment terms offered purchase on account, but wasn´t possible in the end, only payment via credit card possible. Perhaps remove possibility for purchase on account until it´s possible in the future. Unfortunately I didn´t receive an email regarding dispatch of my order with tracking number and forwarder, so I had no idea when I´ll receive my shoes and no possibility to follow delivery by a tracking numer. This is unsatisfying in case of paying in advance. BUT: a great praise for your custumer service (in this case: Janne H. Andersen), I received direct response to my email regarding the delivery with information when my order has been sent to the forwarder and she also told me the status of my delivery at DHL and sent me the Trackingnumber. So overall I´m very happy as there finally is a Bianco Online Shop!
28 September 2011
Unprompted review
PERFEKT!
Fantastisk hurtig levering og god service. Alt i skønneste orden! :-) Kan KLART anbefale andre at handle over Bianco.com.
17 September 2011
Unprompted review
Super perfekt
Du kan roligt handle hos Bianco Footwear Webshop, det går super fint.
7 September 2011
Unprompted review
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