B&H Photo-Video Reviews 

331,138
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 5,238 reviews, reviewers overwhelmingly had a great experience with this company. Satisfied customers consistently praise the highly intuitive website, noting that browsing through various product categories, checking detailed specifications, comparing options, and completing online purchases are always exceptionally fast, smooth, and simple. Many individuals frequently mention great competitive pricing, highly reliable stock availability, helpful support interactions, and top quality equipment perfectly suited for diverse photography and professional tech needs. However, some people mentioned encountering unfortunate issues such as receiving physically damaged products, missing ordered items, or experiencing unexpected shipping complications with particularly fragile gear shipped from far away locations.

What people talk about most

Product

Consumers find product offerings to be of high quality and appreciate the great selection available.... See more

User experience

Users describe positive interactions with user experience, highlighting that website design makes purchases... See more

Website

Reviewers highlight positive aspects of website design, noting that it makes the purchasing process very easy... See more

Order

Customers had positive experiences with order, frequently highlighting the website as very easy to navigate... See more

Price

Reviewers mention positive feedback about price, highlighting competitive costs and great deals compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B&H gets me my stuff Next Day via UPS, a real delivery company who actually rings my bell! When I order from that other place whose name starts with an A & ends with a Z, it's always delayed, the deli... See more

Rated 5 out of 5 stars

SHopping at B&H is always quick and easy. Product desriptions and photos are clear and informative. User ratings and comments are helpful, and check out is a breeze. Selections are very good to overwh... See more

Rated 5 out of 5 stars

PayBoo Card. Very easy to place order and navigate website. Have used B&H for decades. Never had an issue. I once bought an expensive camera through them that had a transient problem. The manufactur... See more

Rated 5 out of 5 stars

I have made B&H Photo-Video my go to online shop whenever I need to order anything for my art business. They have excellent pricing, high quality products, and fast shipping. I am always impressed and... See more


Company details

  1. Photo Shop
  2. Electronics Store

Information provided by various external sources

Shop Digital Cameras, 35MM Camera Equipment, Photo Printers, Home Theater, DVD Players, Authorized Dealer Canon, Sony, Nikon, Apple, Olympus, Panasonic, Kodak, JBL, Mino

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

331K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(331,138)

4,895 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

B&H ships quickly!

When I know what is to be purchased, I enter it into your search bar - the item comes up. Easy and easy is good.

28 August 2026
Rated 5 out of 5 stars

Quick and easy

Quick and easy. Found exactly what I wanted and at the best price! What more could one want except free beer!

27 August 2026
Rated 3 out of 5 stars

First strike

Love this company. Great service and great selection and pricing. The complaint I have with my recent purchasing experience is that I always you the PayBoo card. However, my card came up as inactive. I was told we would receive a new card within 10-15 days but also got the idea that perhaps a new card number had been assigned and I could use the Card Lookup option on the checkout payment screen. However, I wasted a lot of time and finally called in to find that I had to speak to Comenity whose voice recording stated that they could not reopen a closed account. According to B & H representative I should have received an email several years ago stating that all cards were being canceled due to rampant fraud and advice to make a purchase soon to keep "account" open. I either did not see or receive such an email.
This is your first strike in all my past experiences. So I will continue to do business here but can no longer claim a perfect customer record from you.

27 August 2026
B&H Photo-Video logo

Reply from B&H Photo-Video

Hello. Thank you for your recent order. We regret your dissatisfaction and apologize for any confusion. Comenity Bank would close your Payboo account after 6 months of inactivity. The account cannot be reopened and you would have to apply for a new card. But prior to closing, they would have sent an e-mail to advise that your account would be closed. At your option, you can reapply for the Payboo card and contact B&H again to change the payment type on this order. We apologize again for the confusion and appreciate your feedback. ~Geoffrey Ngai / B&H Photo-Video

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