Bewley Homes Reviews 

321
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being exceptionally helpful, professional, and friendly, often going above and beyond. Many people highlight the excellent service, noting that interactions are a pleasure and aftercare is responsive. Additionally, consumers appreciate the well-managed developments and the thoughtful, idyllic locations. However, some customers also noted concerns regarding the quality of homes, citing issues like shoddy workmanship, poorly fitting doors, and crumbling roads. A few other people also felt that after-sales service was inconsistent, with reports of poor communication and unresolved snagging lists once the sale was complete.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as a pleasure to deal with and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers highly recommending the product and... See more

Location

Clients share positive opinions on location, with many expressing satisfaction with developments like... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have now been working on Bewley sites for many years and are currently working on a Bewley Homes site in Bishops Green. The site is very well organised by the team of Rick & George with weekly meeti... See more

Company replied

Rated 5 out of 5 stars

Bewley homes were a pleasure to deal with. Their sales team were helpful, informative and always went the extra mile if any issues arose. Particular praise to Danielle and Clint at Kings Water. Their... See more

Company replied

Rated 5 out of 5 stars

Worked alongside Bewley for over 10 years now and consistently had positive experiences dealing with the site teams. The Bishops Green project is well managed and both Rick & George are approachable a... See more

Company replied

Rated 5 out of 5 stars

I've worked with Rick H (Senior Site Manager) on a number of sites, over a number of years and he's been a pleasure to work with. He's always been helpful and supportive and strives for excellence a... See more

Company replied


Company details

  1. Home Builder

Information provided by various external sources

Welcome to Bewley Homes  


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

321 reviews

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Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(321)

53 reviews in the last 12 months

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Rated 1 out of 5 stars

Already found in 2 bedrooms for a 3 years new build house

We have moved into our new build house just 3 years, we have already found some damp in our bedrooms. When we contacted Bewley they said I need to contact the warranty provider to do the follow up BUT the problem is ..... it should not have damp for a 3 years house !!

it is a terrible thing to buy a new house like this !!!! What is the aim to buy a new build for us??

1 January 2023
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Good Morning Jessie, Our team will be in direct contact with you on this matter by return.

Rated 4 out of 5 stars

Thank you to Leah and Kate for making…

Thank you to Leah and Kate for making my purchase less stressful, very good communication during the building process. I hope completion day will go as smoothly. I highly recommend Bewley Homes.

30 September 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 5 out of 5 stars

The most perfect experience for buying…

The most perfect experience for buying our first home. The team made it so easy, exciting and memorable journey. Danielle Steve and Debbie were stars throughout. Kept us in the loop, sent updates and showed us round our plot when we wanted. The quality of our home is spot on. Apart from minor snags we were super happy. A huge thank you to the team, builders and bewley as a whole for creating our gorgeous first home! Would recommend highly to anyone!

10 November 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Dear customer, we are delighted to receive your feedback. We wish you every happiness in your new Bewley home. We will make our team aware of your kind comments.

Rated 1 out of 5 stars

Disgusting service from Bewley Homes in…

Disgusting.All they want is the money. Constant chasing for things out of our control. Lied to about our incentives. Threatening to pull out of sale.

7 December 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Dear Customer, We have been in direct contact with you on this matter and are working with you to a mutually acceptable resolution. Our service is of high importance and we are sorry you had this experience..

Rated 5 out of 5 stars

GREAT AFTERCARE GIVEN BY MARK AND ION

I would like to give a special shout out to both the site manager Mark and his assistant Ion. They have been absolutely brilliant since we moved into our new home 7 weeks ago. There really hasn’t been too much snagging to address but anything that was identified has been followed up by Ion in a very organised and efficient way. I mentioned to Mark that water was leaking into my garage under the door and very soon after he had a couple of ground workers place additional drainage in position to rectify this problem. Bewley Homes really do care about their customers and we can’t praise them enough.

24 November 2022
Unprompted review
Bewley Homes logo

Reply from Bewley Homes

Thank you for your comments. We are delighted to hear that you have been so happy with our team and your new Bewley home.

Rated 5 out of 5 stars

Bewley Homes 5 STAR

Houses well designed with large rooms.
Sales staff are very knowledgeable, quick to answer any questions.
Any problems are delt with quickly by skilled workmen.

22 November 2022
Unprompted review
Rated 5 out of 5 stars

I visited Bewleys new site in Wickham…

I visited Bewleys new site in Wickham recently and have to say I was extremely impressed with the knowledge of the sales staff and how accommodating they were considering I had not made an appointment. I'm not ready to buy just yet but definitely considering this location for the future.

5 November 2022
Unprompted review
Rated 5 out of 5 stars

After visiting a number of new…

After visiting a number of new developments we stopped at Bewley site.
The quality of building, generous room sizes, high ceilings and outstanding customer service helped us to choose the house of our dreams. After we moved in we found just a very minor snagging issues which were resolved within hours
Everything works like a well oiled machine. A month and a half in we just falling more in love with the area, our warm spacious house and fresh air. We would recommend Bewley to every new house buyer.

1 October 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful house & amazing customer support!

Moving home is stressful! But the Bewley team did everything they could to get us into our forever home. The whole team treated the journey in such a personal way. You can tell they all care, they're building homes and not just houses. And on that...couldn't be happier with our beautifully finished home! We all love it and feel so fortunate to call it our own. Thanks Bewley for all the support you gave us to get here! 10 out of 10 would definitely recommend!! 😁

16 September 2022
Unprompted review
Rated 1 out of 5 stars

Steer well clear

We moved in to Elizabeth Park in Hersham 2.5 years ago. Ever since they took our money the post-purchase customer service has been atrocious. We have neighbours who have had snagging lists that still haven’t been completed, roof leaks and to top it off they left the development months ago and haven’t finished it. The roads have not had they top layer added. There are broken curb stones where their site vehicles trashed them and no contact from them at all despite asking for updates numerous times. The estate is a mess. DO NOT BUY A BEWLEY HOME. You will regret it. All they want is your money and then you won’t hear from them.

4 November 2022
Unprompted review
Rated 5 out of 5 stars

So happy to be in our own home

We are really pleased to have finally got into our new home. We have had snags which is to be expected but they are being dealt with and we do feel confident that if anything else arises then we will be looked after.
We had fantastic service from the sales team in Faringdon so we cannot fault them. I’ve read reviews about poor standards in showhomes but actually that’s one of the things to convince us to go with Bewley the showhomes in Faringdon are immaculate, we did visit other house builders and couldn’t say the same for them all.

16 September 2022
Unprompted review
Rated 5 out of 5 stars

Best new builder

We had been looking at loads of new builds around our area all different builders and then we came across Bewley homes. Wow, from the moment we stepped into the sales office we were treated brilliantly, no pressure. The show home was stunning and very impressive. Surprisingly to us we could also get the same finish as standard. All other builders were just add ons and seemed to cut corners.
So we reserved our plot and the fantastic service continued all the way to finally having our keys in our hands. Nothing was to much trouble for the team who went above and beyond to help get us our stunning home. We couldn't be happier. Customer service is also fantastic. You won't be disappointed if you buy through bewley. Debbie, Danielle and Steve come highly recommended to guide you through the process.

26 September 2022
Unprompted review
Rated 4 out of 5 stars

Overall fantastic

Overall fantastic though intense pressure by Bewley directors to complete to meet their sales targets plus poor after sales rectification of snagging. Otherwise an amazing development with well spaced attractive, individual homes with open views.

28 September 2022
Unprompted review
Rated 5 out of 5 stars

Big thanks to Leah Blair in the sales…

Big thanks to Leah Blair in the sales office from Ash Lodge Park, in Ash! From day one of our interaction, she made things 100 times easier for me! Her excellent communication skills, attention to detail and awesome customer service made the whole house building process from being a stressful know one to a seamlessly easy process! She always kept me informed with the progress of the house and guided me to the next steps.

Thanks everyone, would definitely recommend Bewley Homes.
5 ⭐️⭐️⭐️⭐️⭐️stars from start to finish!

5 August 2022
Unprompted review
Rated 5 out of 5 stars

Superb sales team

Working with Lynne and Jo at Victory Fields, Tongham. So helpful, responsive and great updates. We are on a waiting list and hope we are able to reserve. The quality of the location and team make Bewley our first choice.

29 July 2022
Unprompted review
Rated 5 out of 5 stars

A huge thank you to lynn and Mark

A huge thank you to lynn, Mark and rest of team at the Ash lodge Park for making our home buying experience hassle free and excellent.

Lynn and Mark were really helpful and friendly, making the purchase and home choices an enjoyable and memorable experience.

The area is beautiful and have many beautiful walks. Quality of house is excellent. We moved here last year September

Thanks everyone, we would definitely recommend Bewley Homes

Raja Anwar

17 July 2022
Unprompted review

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