Bewild Reviews 59

I ordered two cigarette cases and got them within a week without any problems. They seem to be new and in excellent condition. I received an email receipt immediately after purchasing, then a tracking number the next day. I guess I just got lucky, or had a good experience because I didn’t have to deal with customer service or returning anything.

Not a serious company. Even if its they who make the mistake - they will just cancel your order. Dont follow own policy, just cancel the order.
I made order according to policy, suddenly they refuse to ship, and ask for $35 more to ship... serious company??

Purchased a hat. They never shipped it. I never received it. If you go to this website, don't just click away. RUN!

DONT BELIEVE ALL THE BAD REVIEWS
I placed an order 4 days ago, I received the email that stated it would send a tracking number 24-48 hours after my order was placed. I never received the email so kept checking my order status in hopes it would at least say "processing" it never did. Then I started looking up reviews, saw all the bad ones and started panicking. I emailed them explaining I had even got a processing email and asked if it had been sent or anything. They responded WITHIN THE HOUR with a very nice and helpful email including my tracking number which says it will be delivered in a couple days, as it said on the site. Very happy with their customer service.

I will never order from this company again. I ordered on 12/22/16 and double checked that my order was going to be there BY christmas. I clicked the 2 day express shipping (GUARANTEED by Dec. 24th)
after paying an extra 30.00 for shipping i get an email on Friday the 23rd that said it was ready for processing and shipping that delivery date would be Wed. 27th.
I emailed them and told them i wanted a refund of the extra shipping costs as they did not come through on their end of the contact and got an email back stating that the 2 day meant business days not holidays...well it didnt say that it said guaranteed delivery Dec. 24th. As of now they have not refunded my extra money for shipping. If it was going to arrive after Christmas i would of used the 5 day FREE shipping!
HORRIBLE customer service

Ordered $58 worth of merchandise on the 2nd of october,payed for 3 day shipping, order did not go out till the 11th of October. .sent 3 e- mails voicing concerns.no reply,then today I get an e. Mail being Oct 14th.and with 3 day shipping items scheduled to be delivered on the 19th no reply from customer service..do we feel screwed,yes we do.very upsetting.

i ordered 4 pair of pants but only received 3.. they refused to send out the missing pair, claiming that they triple check the order before its sent out.. someone dropped the ball somewhere because i didnt get the full order

I bought a pair of Deluxe Rechargeable LED Light-Up Sneakers - All Black With BeWild Bracelet, they showed up 5 days after no problems, one shoe is defective and do not turn off, I contacted the company and they told me that I was late for the warranty (i was 28 days) and they cannot replace or refund the money... when I told them again 28 days they said to me from the date of the shipping Hugh?I send an email to support and this is what I received
Exchanges or refunds are given on strictly un-used, un-worn, un-damaged merchandise that arrives back to us in the condition that it was when we sent it to you. All returns must include all original packaging including tags - intact. There is a 10% restock fee on all returns, and we can not accept returns that are used or no longer working properly. Please note that shipping charges are not refundable under any circumstances.

If you are not 100% satisfied with your order once you’ve received it, you can send it back to our warehouse for a refund of the item's price or exchange. All orders sent back for return or exchange must be received by our returns department within 30 days of original delivery. If making a return, please send to the address below along with a note with your order number and request for a refund or exchange:

their answer after this is THEY CANNOT DO ANYTHING!!!!

sorry but i'm mad &*&%^^&%&*^%*&^%^&%F

do not do business with them

Order a 11 dollar tattoo sleave and selected the wrong shipping method 55 dolar, instead of 8 dollar to the Netherlands.
Directly sent an email to the customer support, next day anwser no it has already been shipped, two days later i get an email your package has been shipped.
Will never ever order again with this lying company very very bad customer service.

So i ordered a pair of UFO pants from bewild.com. I needed them asap! (In one week) im in Canada.
I emailed them asking if they could try to get them to me asap without having to pay an extra 44$ for shipping....
THEN... I read reviews for the site... They were ALL bad!!! I started freaking out, stressing...Had a hard time with tracking too... But then...
Pants arrived within 6 days!!!! So pumped!!

wouldnt let us return a pair of pants that didnt fit. youre not allowed to get a refund for anything opened

I placed 2 orders..
Days later I received 2 sep tracking numbers.
Both r invalid.
I called asking where my items r, lady stated.
It's xmas, everything's lost, those numbers aren't correct, system messed up.
Upon me asking her to track, she stated no, nothing else she could do and hung up.
I've emailed them just to get a generic email response. They took my $100 but can't deliver the items! So mad!
The lady on phone was extremely rude and no help!

Ordered two shirts from them and both were incredibly low quality. The sizing was way off. Customer service was no help and quite rude.

I returned the items and received a partial refund. So after there outdated policy of 10% restocking, no shipping refund plus my return shipping expenses I ended up get a few dollars back for the purchase.

Terrible service, terrible products, terrible company.

I guess it is the same old story. I wish I had read other reviews before purchasing from this company. They did the same thing to me as they did to everybody who complained here. In my case, they sent me the wrong sized shoes and it was half the size it should be. After sending it back, I did not hear back from them for one month. When I contacted this company yesterday, I got a message from customer support that the product was used, worn and damaged. I wish they could come up with a better lie. The feet would have to be cut into half before fitting into the shoes. I wish there is a forum where we could tell more people to avoid this company instead of finding it out post the fact. I also encourage reviewers here to file complaints to BBB. Company like this should not be allowed to operate.

This company is the worst! I bought a shirt from Amazon by Bewild, but the size was too small. I requested for a refund which it was approved. I immediately ordered a new shirt in the correct size. The new shirt came late and the artwork was peeling off. I sent the old shirt back expecting a refund. I know the company received the shirt with a delivery confirmation. Several weeks go by and no refund. I emailed them a few times. It wasn't until I threatened to report them to the BBB that they wrote me back stating they wont give me a refund. Which is against the law, if they received the returned merchandise despite their 30 day return policy they are suppose to issue a refund. The shirt returned was not even worn, which they say it was and came back in bad condition but it wasn't. Several angry emails back and forth, now I have to dispute the charge. This company has such terrible customer service it's disgusting!

I ordered from Bewild 5/1/15 and received it within the quoted time frame of 2-3 business days, so that was great. Once I open my package, I noticed my jump rope was missing! I did not received any emails stating the jump rope was out of stock or on back order, so I assumed it was there. I removed all items and packing paper from the box, thinking it was just overlooked but it is nowhere to be found. I emailed their company for help but didn't hear back for 3 days. I've been in contact with numerous people, via email (spoke with someone named Chris), email (I'm assuming another department, no name was provided), phone (a nice lady, unknown name) and then email again.

I wasn't asking for the world, I just really wanted my jump rope for my party. It took a little shy of 3 weeks to received any kind of refund, and even then it was incorrect. As of today (5/29/15), I'm still trying to get my full refund.

TL;dr: Save your money, stress, and heartache and go somewhere else!

-Donna S.

I wish I read the reviews before I ordered but I didn't and now I'm stuck with the wrong product and two boxes of lipstick that doesn't even show (non of the neon colors)! I'm so frustrated because they just ruined a serious event for me.. These people shouldn't be in business at all.

The products are cheap and tear easily. They will ask you to send back the item with no intent on replacing it and then they want to charge you to send the item back. The same item not even a replacement. They are rude and belittling during their emails. Avoid at all cost.

UPDATE (only a few minutes later, I know)

After the repeated bad phone call experience this morning I received a call from a the owner and he was very nice, very polite, and in general single-handedly restored my faith in a company that I have relied on for so many years. DO NOT ORDER HERE!!!

You will be ripped off, hung up on, yelled at, belittled, and otherwise cheated of your money. Keep your money. Find somewhere else, a vendor that does not feel that customer service is not a worthwhile investment and that a customer is more than an excuse to be rude!

I purchased such an innocuous item, shoes, china flats in pale pink. After two weeks, and being yelled at by no less than 4 "customer service representatives" for complaining that the shoes are the wrong size, and then that 'replacement' was an offensive color, I was told that my concerns were rude, aggressive and badgering.

While I have purchased from this company in the past with no issue, I was shocked, appalled, and offended that a company taking my money would feel free to abuse my patronage in such away.

RUN, Run far far far away. There are much better vendors out there that will actually treat you with respect!

If it were possible to leave no stars, I would have.