RugBuddy Reviews 

161
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love the heating products, explaining that they effectively warm up cold rooms and bring wonderful comfort during chilly winter evenings for both people and pets. Consumers frequently praise the overall high product quality, reliable gentle heat, and straightforward installation process, successfully making freezing spaces exceptionally cozy without extremely high energy bills. However, some customers also noted minor design or setup details to keep in mind, such as having to cut a cable hole in the underlay, noticing a crinkling sound when walking, or desiring a more neutral cover color.

What people talk about most

Product

Users describe positive interactions with product, finding it to be an efficient and comfortable way to warm... See more

Quality

People report positive experiences with quality, finding the product to be an excellent and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I now have two RugBuddys , and I honestly love them. One is in my living room and the other is in my daughter’s bedroom, and they’ve made such a difference. The warmth feels just like underfloor heati... See more

Company replied

Rated 5 out of 5 stars

Good customer service and quick delivery. Works well in our static caravan and makes the living area a more pleasant place to be on cold nights. Not sure if it will make much difference to heating bil... See more

Company replied

Rated 5 out of 5 stars

Absolutely awesome product. Does exactly what it says it does! Also worth getting the underlay which is high quality in itself too. William is great and I highly recommend getting in touch with him if... See more

Company replied

Rated 5 out of 5 stars

Arrived quicker than expected and was relatively easy to set up. Bit of faffing cutting a hole in the underlay for the cable but other than that it was easy. Amazingly effective at heating the room bu... See more

Company replied


Company details

  1. Heating Equipment Supplier
  2. Furniture Store
  3. Boiler and Heating Service
  4. Rug Store

Written by the company

A RugBuddy is like an electric blanket, designed to be placed under a rug to bring warmth exactly where you need it – under your feet. We are sole suppliers of RugBuddy under-rug heaters and FootBuddy heated foot mats. The products are CE Marked and comply with all relevant safety standards. The company has a high trust rating and was established in 2013 in the UK & EU. We operate a no-quibble 30 Days returns policy for your peace of mind.


Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(161)

29 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

RugBuddy

I’ve now had a my Rugbuddy up and running for about 2 weeks and I am very pleased with it. I bought the largest size and I have it under a rug in a conservatory which has a concrete and tile floor and it has made a huge difference to the usability of the room. I have previously had to have a fan heater blowing out hot air but now this is relegated to back-ground heat only and the Rugbuddy makes everything much snugger. Everyone – plus several visiting dogs - have been impressed, as is my resident cat who is welded to it !

29 December 2021
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thank you so much for writing the review. Much appreciated.

Rated 5 out of 5 stars

toasty

I sit on the floor a lot and live in a house with cold floors and was very pleased to find a product that would keep me warm and it works! services was great would highly recommend.

26 December 2021
Unprompted review
RugBuddy logo

Reply from RugBuddy

So pleased the RugBuddy is working well for you. Thanks for taking the time to post the review.

Rated 5 out of 5 stars

Rugbuddy purchased x 2

This is my second Rugbuddy that I have purchased. So easy to use & makes a huge difference to heating our rooms . A touch of luxury under your feet . The cats love them too.

22 December 2021
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks so much. You can always trust a cat to find the warmest spot in your home!

Rated 5 out of 5 stars

Probably one of the best items purchased this year

Probably one of the best, most useful items I have bought! Provides all day gentle warmth from the floor up. If your working remotely and have an office/shed/outbuilding, this works fantastic, believe me plus it will pay for itself in the heating costs saved. Get one!!

29 November 2021
Unprompted review
RugBuddy logo

Reply from RugBuddy

So pleased the RugBuddy is working well for you. Thanks for taking the time to post the review.

Rated 5 out of 5 stars

If I could give this product more stars…

If I could give this product more stars I would. Our RugBuddys (we have two now - always a good sign) are wonderful. In a house without central heating it is so good to find a good quality, cheap to run product that heats you from the toes up. We have one in our living room and one in my office, which is an extension off the kitchen and it can be a bit cool in there. I would highly recommend this excellent product to anyone who'd like to have warm feet and all the benefits that brings.

22 November 2021
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thank you so much for writing the review. Much appreciated.

Rated 3 out of 5 stars

Very high shipping costs to EU unfortunately

William followed up on my request that he list the address of his EU warehouse in the Netherlands on his website as required by EU consumer law for EU customers - well done for that! But I don't get why the same item incurs £19.94 shipping charge in the UK but €42.99 in Ireland... so I still haven't purchased. If the electronics and saddlery companies like CPC and Old Mills and Farnell can manage to keep their shipping costs for the Republic of Ireland fairly similar to UK deliveries, then I think something needs looking at in your supply chain I'm afraid...

17 November 2021
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks for your comments. Since the UK left the EU we have been operating the 2 markets separately. We can control the RugBuddy costs and we have made sure they are the same in each market. As a small business, we have less control over shipping costs. We use DHL in the UK, and GLS in the EU, both of whom offer competitive rates in their respective markets.

Rated 5 out of 5 stars

Excellent purchase and speedy delivery

Excellent purchase and speedy delivery. Our rug buddy gives a lovely warming effect under the rug beside our settee....keeps our feet warm and draft free! Simple and effective.

9 November 2021
Unprompted review
RugBuddy logo

Reply from RugBuddy

Thanks for the review. I'm pleased you're enjoying it!

Rated 5 out of 5 stars

Just bought additional Rugbuddies

I bought a RugBuddy about 4 years ago and have just bought two more. The new ones have RCD safety features, which is great.

They provide a gentle, constant heat. Ideal for use if you have excess solar. I have been running them overnight on cheap electricity on an EV tariff. Saves CO2 from our morning gas burn, and it has reduced window condensation, the house doesn't cool as much overnight.

About to install a battery, so we can run Rugbuddies constantly. Add a Smart plug to turn on with a schedule or temperature sensor. Great combo.

Nice British company to deal with as well.

William comes across as a nice chap.

6 November 2021
Unprompted review
Rated 5 out of 5 stars

RugBuddy & FootBuddy

I've purchased a RugBuddy previously and was very impressed.

Just got the FootBuddy for another office and equally impressed.

Do not hesitate to buy from WIlliam. His products are top notch and his service is first class

4 November 2021
Unprompted review
Rated 5 out of 5 stars

I am so happy with this product

I am so happy with this product. Delivery of the underlay took a few days longer than the rug buddy itself but it it worth the wait. I’m working full time from home at the moment and this has been a life saver. I’m saving up for a 2nd. Recommended!

10 December 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look