BetUS Casino & Sportsbook Reviews 

3,551
TrustScore 4 out of 5

3.8

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Rated 4 out of 5 stars

So far this place seems legitimate. The only downside is that verification take 3 days before you can withdraw and they want a actual picture of your debit card which is kind of sketchy. I see a ton... See more

Company replied

Rated 5 out of 5 stars

Betus.com is the number one sports betting site in the nation! My account manager Toby Cruz is not only the best account manager but is considered a genuine great friend along the way! Lots of extra... See more

Company replied

Rated 1 out of 5 stars

Worst site to gamble on, after my late husband passed away I was unable to claim his cash earnings. I provided legal forms, which I sent 3 times and called over 6 times to verify. BETUS without reason... See more

Company replied

Rated 5 out of 5 stars

Bet us Casino is the most satisfying online casino I ever played . The help and customer service is fast and very helpful. Thier amazing they helped me so much step by step and answered every question... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Casino
  4. Gambling Service
  5. Online Sports Betting Vendor

About BetUS Casino & Sportsbook

Written by the company

Bet-USlogo BetUS is one of the pioneers in the legal online sports betting industry and is licensed in Curacao. We provide a safe and secure place for sports wagering to more than 1 Million Clients. BetUS started in 1994 and has been in operation for more than 30 years. Our Mission is to provide recreational sports bettors with an unparalleled experience in which to indulge their passion for sports and sports wagering.

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3.8

Great

TrustScore 4 out of 5

4K reviews

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3.8

All reviews

(3,551)

393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Cool website

Cool website

11 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello James, thank you! We appreciate the support and are glad you’re enjoying the site

Rated 3 out of 5 stars

Not sure about sports book but…

Not sure about sports book but truthfully casino in horrible rtp 300 plays so far and like .40 to .50 a spin no bonuses at all and barely a line hit

9 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Christopher, thanks for taking the time to leave your feedback. While game outcomes can vary greatly and are based on random number generators (RNG), we continuously monitor player feedback to improve the overall experience. We want to make sure everyone has fun and gets a fair chance.

Rated 1 out of 5 stars

Terrible customer service and very bad…

Terrible customer service and very bad practices.

8 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello , we’re really sorry to hear about your experience. Customer service is a top priority for us, and we’d love to understand what happened

Rated 1 out of 5 stars

Sportsbook legit casino don't recommend…

Sportsbook legit casino don't recommend at all and payout out dont even think that's not finna be a hassle deposits already 20+ they will bait winning you have to wait 3 days after depositing your money still have to verify that talk all day only thing this app is good for us customer service 80% views fake literally just was playing blackjack like fake plyer came in messing up the count hitting everything literally just don't deposit your money here trust me online casinos not it if u serious go to a real one even a sportsbook honestly u going to just lose over and over no point when u deposit the team so thirsty they go reply super fast super helpful that payout out idc even if u won and got yo money after 2 weeks everybody know even the good reviews cashout not it look at the reviews
If u betting or on casino don't expect no cash out no time soon definitely 72 hours after u deposit u can cash out that's a hassle definitely sending in your information they mangers go play stupid but when u deposit they all happy and super helpful I promise a payout go take 3hrs just to process don't forget the wait and they process and the delay not 2-5days more like 2weeks- months for first time users maybe 1week-2 weeks for other users

5 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello, thank you for your detailed feedback. We’re sorry to hear about your experience. Our team works hard to ensure a smooth process, and we understand your frustration with deposits, withdrawals, and verification delays. Please note, our payout times can vary depending on several factors, including verification processes and payment methods. We're constantly working to improve these aspects for a better user experience

Rated 5 out of 5 stars

Excellent customer service support

Excellent customer service support. The representatives are eager to help. My gambling home for a long time.

8 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Andrew, thank you so much for your kind words! We’re thrilled to hear you’re enjoying our customer service and are happy to have you as part of our community.

Rated 1 out of 5 stars

gambling addict and bet us doesn't give a rip

I am a recovering from gambling addiction and I asked at least 20 times to not call, email, or message me one year ago and yet they continually call and message me I even talked with management and it did absolutely nothing obviously!!!!

if you need to sport gamble highly recommend draftkings because they are not like used cars sales people and also respect if you need a break from gambling.

Also their promos make sure you read allllll the fineprint almost criminal but that is fineprint culture.

Please be cautious!

6 February 2026
Unprompted review
Rated 5 out of 5 stars

I've been using this site for years

I've been using this site for years, their customer service is very helpful and payouts are fast.

5 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello James, thank you for being a valued customer for so long! We're so glad to hear that you've had positive experiences with our customer service. We truly appreciate your continued trust and support.

Rated 1 out of 5 stars

Placed $100 deposit and actually won…

Placed $100 deposit and actually won $200 but went to request a payout with the live chat. The chat bot asks for another deposit! Lol so I email it the site and I get the response that the deposit needs a 72 hour window and today got hit with the mythic rollover of $2000. Lesson learned don’t not trust this site at all.

4 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Kevin, thank you for sharing your feedback, some deposits and promotional offers may include specific processing timeframes and rollover requirements, which are outlined in our terms and conditions at the time of deposit, if a bonus or promotional credit is applied to an account, it may carry a wagering requirement before a withdrawal can be complete. We understand that these policies can sometimes be confusing, and that’s never our intention.

Rated 5 out of 5 stars

Excellent Cust. Service, Great Selection of Games

Customer service is excellent. Slots are enjoyable and there are plenty to choose from.

Nick B

3 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Nick, thanks for the kind words! Glad you’re enjoying playing with us. We’ve got lots more to check out, so we hope you keep having fun!

Rated 1 out of 5 stars

The two times I tried to…

The two times I tried to withdrawl(finally after over $15,000 lost) i was hit with fake sportsbook rollover bs. I've never even did sports book. In other words betus is a fraud. Play at betonline. They are the real deal.

2 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Kyle, thanks for sharing your thoughts, we understand how frustrating this can be. Our rollover requirements are outlined in the terms and conditions, but if you’d like further clarification or assistance, our support team is always available to help.

Rated 5 out of 5 stars

Very professional sports book

1 February 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Francis, thanks so much! We’re glad to hear you had a positive experience with us. Hope you keep enjoying the action!

Rated 1 out of 5 stars

Bogus live betting

Bogus live betting. I have been screwed numerous times with score change before wager is accepted.

Most recent issue is the confirming time of bet. The timer keeps spinning like it’s finalizing but never does. I refreshed and one time it took the bet. Another time it didn’t. And it’s all my fault. My browser. My WiFi.

31 January 2026
Unprompted review
Rated 1 out of 5 stars

Bait and ditch

Well there really was no experience. I was offered a free casino chip in my secure inbox, and when I tried to claim it they said they wouldn't provide it, simply because they did not want to. I also got a promotional item from them in the mail at my home, a scratch and win card. So I scratched it, and I won. Atleast I thought so. Because when I contacted them and provided an image of my winning promotional card, they decided I was not going to be allowed to have that either. Its sleezy bait and switch, without the decency of a switch. You just get nothing. Thanks for nothing, punks.

30 January 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Thank you for sharing your experience, Jacob. We completely understand your frustration, and we want to clarify that promotions like free casino chips and scratch cards do have specific timeframes and requirements to be claimed. Some offers require action on your part within a set period, and others may no longer be available once they've expired. Additionally, if a promotion has already been claimed in the past, it generally can't be reissued. We truly regret that your experience hasn't been as expected, and we’d be happy to look into your situation more closely to see if there’s any way we can assist you further. We genuinely appreciate your feedback and are committed to ensuring a fair and positive experience for all of our customers.

Rated 1 out of 5 stars

BetUS Stealing $400 off $450 in Winnings

I won $450 in cash off of $375 in free plays. They are saying that because I also received a $10 bonus, my max cashout is set at 5X ($50) and that the remaining $400 will be forfeited.

It’s just straight theft. BetUS is a scam book - stay away.

28 January 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Jeff, thank you for reaching out and sharing your concerns. We understand your frustration, but we want to clarify that the maximum cash-out limits are standard for all non-deposit bonuses, which includes any free plays (bonus credits), as detailed in our Terms and Conditions, specifically in Rule 10.8. These limits are in place to ensure fairness and consistency for all players. While this is clearly outlined, we would still be happy to look into your specific case and see if there’s any way we can assist you further with the maximum cash-out amount. We value our customers and want to ensure that your experience is as smooth as possible.

Rated 5 out of 5 stars

Pay outs are legitimate and they helped…

Pay outs are legitimate and they helped buy my truck “technically” definitely 💯 real!

27 January 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Thanks so much for your positive feedback! We're thrilled to hear that our payouts helped you in such a big way, congratulations on your truck! If you ever need any assistance or have any questions in the future, we're here to help. Enjoy your new ride!

Rated 1 out of 5 stars

BetUS Review – High Pressure, Not Player Friendly

I signed up with BetUS and deposited $500 USD with no promotions or bonuses, just to play live roulette. I like to play slow and methodical. My style is to watch the wheel, observe patterns, track stats, and place a wager only when I feel confident.

After watching 3–4 spins at a live roulette table, I was suddenly kicked out with a message saying my session expired due to inactivity and that I needed to place a bet to continue. I thought it was odd but assumed it might be an issue with that table, so I moved to another live roulette wheel.

Same thing happened again.

At that point I figured maybe it was just the “live tables” (which honestly don’t even look that live), so I tried the video roulette tables instead. Exact same result: after 3–4 spins with no bet placed, I was booted for inactivity.

That’s when it really hit me — this casino forces you to bet every few rolls just to stay at the table. I’ve never experienced this kind of pressure in a real casino, or even most online casinos. This just isn’t how I play.

I contacted the VIP Casino Account Manager via chat and asked why I was being timed out for simply watching. Their response was that this is how their system is programmed and there is no way to change it.

At that point, I completely lost interest. I asked to withdraw my $500 deposit since I had no intention of gambling under pressure. I was then told I had to either:

Wait 72 hours before withdrawals are allowed, or

Go through a chargeback process that could take up to 20 days

Funny how it took 1–2 minutes to sign up and deposit, but days or weeks to get your money back.

If you’re someone who likes to take your time, observe, and play strategically, this is not the casino for you. BetUS clearly uses high-pressure tactics to push players into constant betting.

Total waste of my time. I hope my withdrawal goes smoothly after the 72 hours — at least it gives me time to leave this review.

BetUS is a bad bet in my opinion.
High-pressure casino, not player-friendly.
Hope this helps someone steer clear of this shoddy casino.

28 January 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Ric, thanks for your feedback, and we’re sorry to hear about your experience. We understand that the session timeout may not suit everyone’s style, and we’ll take your input into consideration as we continue to improve. Regarding the withdrawal process, we’re working on making it quicker and more streamlined for our players. We appreciate your patience and hope you’ll give us another chance in the future.

Rated 5 out of 5 stars

Betus

Sportbooks 9/10
Casino 10/10

1 January 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Kyle, thanks for the great feedback! We’re thrilled to hear you enjoyed both our sportsbook and casino. We’ll keep working hard to make your experience even better.

Rated 1 out of 5 stars

Junk-Mail

Please stop sending BetUs promo junk-mail to me at my home address!

26 January 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello JC, sorry for the inconvenience! Please contact us in order to remove you from our mailing list right away.

Rated 1 out of 5 stars

Anybody that signs up with them..don’t

Anybody that signs up with them..don’t. Not only do they not give the free plays they offer but when confronted with the proof, they will gaslight you. For a company to reneg on free play and bonus offers is very sketchy. You can’t trust ever getting paid from a company like that. Santiago is the worst supervisor of the bunch. Avoid at all costs

26 January 2026
Unprompted review
BetUS Casino & Sportsbook logo

Reply from BetUS Casino & Sportsbook

Hello Christopher, we’re really sorry to hear about your negative experience. It’s never our intention to mislead or disappoint our players, and we take any concerns about bonuses or promotions seriously. We’d love to look into this further and resolve the issue for you.

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