I went through a rough period losing my Grandad. He was in hospital for a few weeks before he sadly passed away. During this time I used BetUK as an escape from reality and played on the platform on a... See more
Company replied
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See what reviewers are saying
Should have read the reviews!!! Signed up today, deposited £10 via Apple Pay and OFCOURSE it “failed” but the funds left my account. Been in Live Chat for 25minutes (with receipts) after saying it’ll... See more
Company replied
So far experience with Bet Uk app was pretty decent. Ive tried both sports bet and casino.. would be nice if they make specials odds and betbuilder odds on sports especially on football matches.. i mi... See more
Company replied
Nice quick and easy sign up process, good welcome offer and, from what I've seen so far, a fantastic choice of slots. It's one of the few Casino sites that I've joined recently that have a decent Trus... See more
Company replied
Company details
- Online Casino or Bookmaker
- also in
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Contact info
United Kingdom
- support@betuk.com
- www.betuk.com
You should know
3.0
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BetUK
Dear Stephen,
We acknowledge the positive feedback regarding the easy joining process. We are pleased to hear that your experience with us had such a smooth start. We are committed to maintaining a user-friendly and accessible platform for all our customers.
Kind Regards,
LeoVegas.
Can’t put card details on the app
17 April 2026
Reply from BetUK
Dear Sharon,
We acknowledge the feedback concerning the difficulty with adding card details to the app. We understand it is frustrating when you are unable to register a payment method as expected. As this is an account-specific technical issue, please contact our customer support team directly so they can investigate and assist you.
Kind Regards,
Bet UK.
The website won't let me place a bet
The website won't let me place a bet, it just keeps asking me to login even though I am already logged in. So I withdrew my money.
17 April 2026
Reply from BetUK
Dear Adam,
We acknowledge the feedback regarding the login loop issue encountered when trying to place a bet. We understand it is incredibly frustrating when a technical problem prevents you from using our service. This valuable feedback will be shared with our technical team to investigate and improve site stability for all users.
Please feel free to contact our customer service team, available 24/7 to help with any queries you may have.
Kind Regards,
Bet UK.
Well arranged app
Well arranged app . Quick deposits withdrawals and quick responses from support team.Really good.
17 April 2026
Reply from BetUK
Hi there Edna,
Thank you for your feedback regarding our well-arranged app.
We understand how much you value quick deposits, withdrawals, and prompt support, which contribute significantly to a seamless and efficient experience.
We are committed to continuously delivering these high standards and ensuring our platform remains responsive and reliable for all our players.
Regards
The Bet UK Team
Couldn’t place a bet. Epic fail
Logged in. Deposited money and went place a bet and was told I wasn’t logged in and needed to login. Went in a loop. Couldn’t place the bet so
I withdrew my money and went in to a site that worked.
17 April 2026
Reply from BetUK
Dear Andrew,
We have noted the comments regarding the difficulties encountered when trying to place a bet after depositing. We recognise how inconvenient and disappointing it is when system errors interrupt your intended play. Our technical team takes all reports of site issues seriously, and our customer support is available to assist with any specific technical problems.
Please feel free to contact our customer service team, available 24/7 to help with any queries you may have.
Kind Regards,
Bet UK.
Reply from BetUK
Hi there Matty,
Thank you for your fantastic feedback.
We are absolutely delighted to hear you find our games great fun and truly love the experience, as providing engaging entertainment is central to our mission.
We are committed to continuously expanding our game library and ensuring a fantastic gaming experience for all our players.
Regards
The Bet UK Team
Reply from BetUK
Hi there Paul,
Thank you for your feedback.
We are delighted to hear that everything is 'all good' so far, as delivering a seamless and positive experience is our priority.
We are committed to continuously upholding this high standard.
Regards
The bet UK Team
Very good experience and reliable web…
Very good experience and reliable web site and app
15 April 2026
Unprompted review
Reply from BetUK
Hi there Joao,
Thank you for your feedback.
We are absolutely delighted to hear you've had a very good experience and find our website and app reliable, as these are crucial elements for your peace of mind and enjoyment.
We are committed to continuously upholding these high standards and ensuring your continued satisfaction.
Regards
The Bet UK Team
Specialist was great and helpful
12 April 2026
Unprompted review
Reply from BetUK
Hi the donald,
Thank you for your feedback.
We are absolutely delighted to hear that our specialist was great and helpful, as delivering excellent support is our top priority.
We are committed to continuously upholding this high standard and ensuring every interaction with our team is just as positive.
Regards
The BetUK Team
Easy to use app
11 April 2026
Reply from BetUK
Hey there,
We acknowledge the positive feedback regarding our app. We are pleased to hear that customers are finding the application easy to use. We are committed to maintaining a user-friendly and efficient platform for everyone.
Kind Regards,
Bet UK.
Reply from BetUK
Dear Pawel,
We have noted your kind comments about our customer service. It is rewarding to know that our support team's efforts are being positively received. We will continue to work hard to deliver a reliable and helpful service for everyone.
Kind Regards,
Bet UK.
Reply from BetUK
Hey there,
We have noted the kind comments about our great site and fast withdrawals. It is rewarding to know that our efficient service is being well-received. We will continue to work hard to deliver a reliable and prompt experience for everyone.
Kind Regards,
Bet UK.
Reply from BetUK
Hello Malcom,
Thank you for your kind words!
We're delighted to hear you're finding the website user-friendly and that the sign-up process was smooth. Our goal is to make everything as straightforward and enjoyable as possible for our customers.
We hope you continue to enjoy your time with us.
All the best, BETUK
Was very quick and efficient in sorting…
Was very quick and efficient in sorting out my account withdrawal was quick and easy no complaints great service highly recommend
7 April 2026
Reply from BetUK
Hi there Alfie,
Thank you for your fantastic feedback.
We are absolutely delighted to hear that our service was very quick and efficient in sorting out your account, and that your withdrawal was quick and easy, leading to your high recommendation.
We are committed to continuously delivering this great service and ensuring every interaction is seamless and satisfactory.
Regards
The Bet UK Team
You don’t get any bonuses or nothing…
You don’t get any bonuses or nothing when joining like free spins in most accounts
1 April 2026
Reply from BetUK
Hi there Andrew,
Thank you for your feedback regarding the absence of bonuses or free spins upon joining.
We understand your disappointment when you don't receive the expected welcome incentives that many other platforms offer.
We are committed to reviewing our new customer offers and promotional structures to ensure they are competitive and rewarding.
Regards
The Bet UK Team
Faster payouts please
Payouts could do with being faster like other betting companies it's nearly instant but this has to be approved and then 2 to 5 working days
4 April 2026
Reply from BetUK
Hi there Karl,
Thank you for your feedback regarding payout speeds.
We understand your frustration when withdrawals are not instantaneous, especially when compared to other betting companies, and that the approval process and 3 working days timeframe can be inconvenient.
We are committed to continuously streamlining our withdrawal processes to be as swift and efficient as possible for all our players.
Regards
The Bet UK Team
Waste of time
Set up a new account, not allowed to deposit. No reason why not, spent a while on chat they said they would email, they didn't. At least tell me the reason, what a waste of time.
3 April 2026
Unprompted review
Reply from BetUK
Hi there,
Thank you for your feedback regarding your frustrating experience setting up a new account and attempting to deposit.
We understand how incredibly frustrating it is to be blocked from a core function like depositing without clear reason, and then not receive the promised follow-up email, making it feel like a waste of your valuable time.
We are immediately investigating why your deposit was declined, why you weren't informed, and why our support failed to follow up, to ensure a swift and clear resolution.
Regards
The Bet UK Team
Reply from BetUK
Hi Joanne,
Thank you for your kind words! We're delighted to hear you find our site easy to navigate and enjoy your overall experience with us. We always strive to make things as smooth as possible for our players.
Kind Regards, BetUK
Very bad casino they blocked my account…
Very bad casino they blocked my account after i was winning avoid at your own costs
6 February 2026
Unprompted review
Reply from BetUK
Hi there Terry,
Thank you for your extremely serious feedback.
We are profoundly sorry and deeply concerned to hear that your account was blocked after winning, which is an unacceptable experience and raises serious questions about fairness.
We are immediately launching a thorough investigation into this matter to understand precisely what occurred, rectify any error, and ensure fair treatment for all players.
Regards
The Bet UK Team
Reply from BetUK
Hi there Halina,
Thank you for your feedback.
We are absolutely delighted to hear you find us a 'great bookie', as delivering service excellence is our top priority.
We are committed to continuously upholding this high standard and ensuring your betting experience remains exceptional.
Regards
The Bet UK Team
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